Subject: Re: Inaccurate updates - RoadRiders::MohamedAyoub
From: Mostafa saad <[email-masked]>
To: Shajeeb <[email-masked]>
Cc: Eugene Mugisa <[email-masked]>, Mohamed Magdy <[email-masked]>, Asad <[email-masked]>, Samiya Sheikh <[email-masked]>, Radwa Ali <[email-masked]>, Shady Elgendy <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Thu, 25 Jun 2020 15:11:14 +0400
List-Id: <ccteam.mumzworld.com>

Ok, I will inform him and after that please proceed.without confirmation
from them also

Regards

Mostafa Saad
Last Mile  Mumzworld

On Thu, Jun 25, 2020 at 3:07 PM Shajeeb <[email-masked]> wrote:

> Hi Mostafa,
>
>
>
> We must inform the courier for any deductions or charges to their account
> before posting in our system irrespective of CN.
>
> So please follow the same.
>
>
>
> Regards,
>
> Shajeeb
>
>
>
> *From:* Mostafa saad <[email-masked]>
> *Sent:* Thursday, June 25, 2020 3:04 PM
> *To:* Shajeeb <[email-masked]>
> *Cc:* Eugene Mugisa <[email-masked]>; Mohamed Magdy <
> [email-masked]>; Asad <[email-masked]>; Samiya Sheikh <
> [email-masked]>; Radwa Ali <[email-masked]>; Shady Elgendy <
> [email-masked]>; customer care <[email-masked]>; Ekta Jesswani
> <[email-masked]>; Amir Julkarnain <[email-masked]>
> *Subject:* Re: Inaccurate updates - RoadRiders::MohamedAyoub
>
>
>
> Hello Shajeeb
>
>
>
> Agin and again if we need to charge from any couriers the amount due to
> the wrong. we don't need to get CN from them side.
>
>
>
> Because we charge this due to the wrong update and customer satisfaction
> will affect due to this issue.
>
>
>
>
>
>
> Regards
>
>
>
> Mostafa Saad
>
> Last Mile  Mumzworld
>
>
>
>
>
> On Thu, Jun 25, 2020 at 2:52 PM Shajeeb <[email-masked]> wrote:
>
> Hi Mostafa,
>
>
>
>
>
> Did you manage to inform the same to the courier also.
>
> Please do always mail them for charging the claims from them.
>
>
>
> Regards,
>
> Shajeeb
>
>
>
> *From:* Mostafa saad <[email-masked]>
> *Sent:* Thursday, June 25, 2020 2:41 PM
> *To:* Eugene Mugisa <[email-masked]>; Shajeeb Cheriyath <
> [email-masked]>
> *Cc:* Mohamed Magdy <[email-masked]>; Asad <[email-masked]>;
> Samiya Sheikh <[email-masked]>; Radwa Ali <[email-masked]>;
> Shady Elgendy <[email-masked]>; customer care <[email-masked]>;
> Ekta Jesswani <[email-masked]>; Amir Julkarnain <[email-masked]>
> *Subject:* Re: Inaccurate updates - RoadRiders::MohamedAyoub
>
>
>
> @Shajeeb Cheriyath <[email-masked]>  Already updated on the lost
> sheet
>
>
>
>
>
>
> Regards
>
>
>
> Mostafa Saad
>
> Last Mile  Mumzworld
>
>
>
>
>
> On Thu, Jun 25, 2020 at 1:17 PM Eugene Mugisa <[email-masked]>
> wrote:
>
> @Asad . <[email-masked]> @Mohamed Magdy <[email-masked]>
>
>
>
> All shipments marked with incorrect updates are charged to courier
>
>
>
> @Mostafa saad <[email-masked]>  I thought we agreed no more
> wrong updates by Road rider. what happened to this case ?
>
>
>
> Best,
>
> Eugene.
>
>
>
> *From:* Mohamed Magdy <[email-masked]>
> *Sent:* Thursday, June 25, 2020 1:10 PM
> *To:* Asad . <[email-masked]>
> *Cc:* Samiya Sheikh <[email-masked]>; Radwa Ali <[email-masked]>;
> Eugene Mugisa <[email-masked]>; Shady Elgendy <[email-masked]>;
> customer care <[email-masked]>; Ekta Jesswani <[email-masked]>;
> Amir Julkarnain <[email-masked]>
> *Subject:* Re: Inaccurate updates - RoadRiders::MohamedAyoub
>
>
>
> +Eugene Mugisa <[email-masked]> ...FYA
>
>
>
> On Tue, Jun 23, 2020 at 5:27 PM Asad . <[email-masked]> wrote:
>
> These are way too many mistakes. Please charge road riders for all these
> wrong updates.
>
>
>
> Kind Regards,
>
> *Asad Pirzada*
> Chief Operations Officer
>
> *M * +971 504 09 5386
> *E* [email-masked]
>
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
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> *From: *Samiya Sheikh <[email-masked]>
> *Date: *Tuesday, 23 June 2020 at 5:17 PM
> *To: *Radwa Ali <[email-masked]>, Asad <[email-masked]>, Eugene
> Mugisa <[email-masked]>, Shady Elgendy <[email-masked]>,
> Mohamed Magdy <[email-masked]>
> *Cc: *customer care <[email-masked]>, Ekta Jesswani <
> [email-masked]>, Amir Julkarnain <[email-masked]>
> *Subject: *Re: Inaccurate updates - RoadRiders::MohamedAyoub
>
>
>
> Hi Team,
>
>
>
> Adding order SO 700243207.
>
>
>
> Regards
>
>
>
> On Tue, Jun 23, 2020 at 5:13 PM <[email-masked]> wrote:
>
> Hi All,
>
> Appreciate your support with the below orders. As all orders were marked
> as delivered when the customer have not received anything.
>
> This is causing many complaints over emails and calls ( and almost all of
> them are from the same driver)
>
> Please advise as we only have an email address for this courier and we
> don’t get a prompt response.
>
>
>
> *Examples of the orders;*
>
>
>
> 600901489
>
> 600900631_1
>
> 600893741_2
>
> 600900608_2
>
> 600899989
>
> 600898466
>
>
>
>
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>
>
>
> --
>
>
>