Subject: Re: Inaccurate updates - RoadRiders::MohamedAyoub
From: Mostafa saad <[email-masked]>
To: Shajeeb <[email-masked]>
Cc: Eugene Mugisa <[email-masked]>, Mohamed Magdy <[email-masked]>, Asad <[email-masked]>, Samiya Sheikh <[email-masked]>, Radwa Ali <[email-masked]>, Shady Elgendy <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Thu, 25 Jun 2020 15:04:18 +0400
List-Id: <ccteam.mumzworld.com>

Hello Shajeeb

Agin and again if we need to charge from any couriers the amount due to the
wrong. we don't need to get CN from them side.

Because we charge this due to the wrong update and customer satisfaction
will affect due to this issue.

Regards

Mostafa Saad
Last Mile  Mumzworld

On Thu, Jun 25, 2020 at 2:52 PM Shajeeb <[email-masked]> wrote:

> Hi Mostafa,
>
>
>
>
>
> Did you manage to inform the same to the courier also.
>
> Please do always mail them for charging the claims from them.
>
>
>
> Regards,
>
> Shajeeb
>
>
>
> *From:* Mostafa saad <[email-masked]>
> *Sent:* Thursday, June 25, 2020 2:41 PM
> *To:* Eugene Mugisa <[email-masked]>; Shajeeb Cheriyath <
> [email-masked]>
> *Cc:* Mohamed Magdy <[email-masked]>; Asad <[email-masked]>;
> Samiya Sheikh <[email-masked]>; Radwa Ali <[email-masked]>;
> Shady Elgendy <[email-masked]>; customer care <[email-masked]>;
> Ekta Jesswani <[email-masked]>; Amir Julkarnain <[email-masked]>
> *Subject:* Re: Inaccurate updates - RoadRiders::MohamedAyoub
>
>
>
> @Shajeeb Cheriyath <[email-masked]>  Already updated on the lost
> sheet
>
>
>
>
>
>
> Regards
>
>
>
> Mostafa Saad
>
> Last Mile  Mumzworld
>
>
>
>
>
> On Thu, Jun 25, 2020 at 1:17 PM Eugene Mugisa <[email-masked]>
> wrote:
>
> @Asad . <[email-masked]> @Mohamed Magdy <[email-masked]>
>
>
>
> All shipments marked with incorrect updates are charged to courier
>
>
>
> @Mostafa saad <[email-masked]>  I thought we agreed no more
> wrong updates by Road rider. what happened to this case ?
>
>
>
> Best,
>
> Eugene.
>
>
>
> *From:* Mohamed Magdy <[email-masked]>
> *Sent:* Thursday, June 25, 2020 1:10 PM
> *To:* Asad . <[email-masked]>
> *Cc:* Samiya Sheikh <[email-masked]>; Radwa Ali <[email-masked]>;
> Eugene Mugisa <[email-masked]>; Shady Elgendy <[email-masked]>;
> customer care <[email-masked]>; Ekta Jesswani <[email-masked]>;
> Amir Julkarnain <[email-masked]>
> *Subject:* Re: Inaccurate updates - RoadRiders::MohamedAyoub
>
>
>
> +Eugene Mugisa <[email-masked]> ...FYA
>
>
>
> On Tue, Jun 23, 2020 at 5:27 PM Asad . <[email-masked]> wrote:
>
> These are way too many mistakes. Please charge road riders for all these
> wrong updates.
>
>
>
> Kind Regards,
>
> *Asad Pirzada*
> Chief Operations Officer
>
> *M * +971 504 09 5386
> *E* [email-masked]
>
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
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> *From: *Samiya Sheikh <[email-masked]>
> *Date: *Tuesday, 23 June 2020 at 5:17 PM
> *To: *Radwa Ali <[email-masked]>, Asad <[email-masked]>, Eugene
> Mugisa <[email-masked]>, Shady Elgendy <[email-masked]>,
> Mohamed Magdy <[email-masked]>
> *Cc: *customer care <[email-masked]>, Ekta Jesswani <
> [email-masked]>, Amir Julkarnain <[email-masked]>
> *Subject: *Re: Inaccurate updates - RoadRiders::MohamedAyoub
>
>
>
> Hi Team,
>
>
>
> Adding order SO 700243207.
>
>
>
> Regards
>
>
>
> On Tue, Jun 23, 2020 at 5:13 PM <[email-masked]> wrote:
>
> Hi All,
>
> Appreciate your support with the below orders. As all orders were marked
> as delivered when the customer have not received anything.
>
> This is causing many complaints over emails and calls ( and almost all of
> them are from the same driver)
>
> Please advise as we only have an email address for this courier and we
> don’t get a prompt response.
>
>
>
> *Examples of the orders;*
>
>
>
> 600901489
>
> 600900631_1
>
> 600893741_2
>
> 600900608_2
>
> 600899989
>
> 600898466
>
>
>
>
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>
>
>
> --
>
>
>