Subject: Re: Delivery Follow Up - 600826424// no awb
From: Mary Anne Agapito <[email-masked]>
To: Mostafa saad <[email-masked]>
Cc: Angeli Fontillas <[email-masked]>, "Returns.fc" <[email-masked]>, Denmark A <[email-masked]>, Anas nazzal <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, Ekta Jesswani <[email-masked]>, "Alina D'Souza" <[email-masked]>
Date: Thu, 25 Jun 2020 14:56:01 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mostafa,

The order was delivered but the customer doesn't really want the item
anymore. Please collect it on Saturday as much as possible, the customer is
extremely furious about the delay.

@Alina D'Souza <[email-masked]> @Returns.fc <[email-masked]> -
please arrange the collection and once received kindly create the CRA to
proceed with the refund.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Wed, Jun 24, 2020 at 3:22 PM Mostafa saad <[email-masked]>
wrote:

> @Angeli Fontillas <[email-masked]>  DId you refund the customer?
>
> The order was returned today from EM Post...
>
>
> @Eugene Mugisa <[email-masked]>  Please hold the lost we find the
> order now and if the customer needs it we will deliver it today
>
>
> Regards
>
> Mostafa Saad
> Last Mile  Mumzworld
>
>
> On Sun, Jun 21, 2020 at 7:36 PM Angeli Fontillas <[email-masked]>
> wrote:
>
>> Hello Team,
>>
>> Please raise CRA, customer is ff up on her refund.
>>
>> Thank you.
>>
>> On Thu, 11 Jun 2020 at 16:12, Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Mostafa,
>>>
>>> Appreciate your response.
>>>
>>> @Returns.fc <[email-masked]> @Denmark A
>>> <[email-masked]>  - please assist, Sagar will be asking for a
>>> CRA.
>>>
>>> Thank you
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Thu, Jun 11, 2020 at 3:12 PM Mostafa saad <[email-masked]>
>>> wrote:
>>>
>>>> Hello Mary
>>>>
>>>> this order was lost from the WH
>>>>
>>>> Regards
>>>>
>>>> Mostafa Saad
>>>> LM Supervisor at Mumzworld
>>>>
>>>>
>>>> On Thu, Jun 11, 2020 at 1:22 PM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Mostafa,
>>>>>
>>>>> As per your email, the shipment got lost. Does it mean the courier
>>>>> lost the package or has it been lost in the warehouse?
>>>>>
>>>>> @Ekta Jesswani <[email-masked]>  @Sagar Khawani
>>>>> <[email-masked]>  - the customer is asking for a refund, can I
>>>>> raise a refund request?
>>>>>
>>>>> There is no CRA yet as returns team need a confirmation first.
>>>>>
>>>>>  Please advise.  Thank you
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>> On Thu, Jun 11, 2020 at 12:33 PM Mary Anne Agapito <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Mostafa,
>>>>>>
>>>>>> Thanks for the update.
>>>>>>
>>>>>> @Returns.fc <[email-masked]> @Denmark A
>>>>>> <[email-masked]>  - please create the cra, need to refund the
>>>>>> customer asap. The customer is very furious
>>>>>>
>>>>>> Please advise once done. Thank you
>>>>>> Warm Regards,
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Thu, Jun 11, 2020 at 8:57 AM Mostafa saad <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> - 3PL
>>>>>>>
>>>>>>> Hello Mary
>>>>>>>
>>>>>>> Please refund the customer as the order was lost
>>>>>>>
>>>>>>> Regards
>>>>>>>
>>>>>>> Mostafa Saad
>>>>>>> LM Supervisor at Mumzworld
>>>>>>>
>>>>>>>
>>>>>>> On Wed, Jun 10, 2020 at 7:03 PM Mary Anne Agapito <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hi Mostafa,
>>>>>>>>
>>>>>>>> Where is this shipment?
>>>>>>>>
>>>>>>>> The customer is asking for a refund and very furious she didn't
>>>>>>>> receive her order and she doesn't have her money back.
>>>>>>>>
>>>>>>>> Please give us an urgent update tomorrow, the customer threatened
>>>>>>>> to file a legal complaint.
>>>>>>>>
>>>>>>>> Thank you
>>>>>>>> Warm Regards,
>>>>>>>>
>>>>>>>> *Mary Anne Agapito*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Mon, Jun 1, 2020 at 6:53 PM Rajesh Pattabhi <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> *Dear Anas*
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *Do you have an AWB number…the same was requested by Usman on the
>>>>>>>>> 10th of May…..i still don’t see one  to arrange a RTS*
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *Best regards*
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *Raj.P*
>>>>>>>>>
>>>>>>>>> E-Commerce & Large Enterprises
>>>>>>>>>
>>>>>>>>> Manager | Parcels and express BU
>>>>>>>>>
>>>>>>>>> Head Office
>>>>>>>>>
>>>>>>>>> P.O. Box 99999, Dubai, United Arab Emirates
>>>>>>>>>
>>>>>>>>> *T*
>>>>>>>>>
>>>>>>>>>  *+971 4 230 3000 <+971-4-230-3000>*
>>>>>>>>>
>>>>>>>>>  |
>>>>>>>>>
>>>>>>>>> *  M*
>>>>>>>>>
>>>>>>>>>  *+971 55 257 1010 <+999-99-999-9999>*
>>>>>>>>>
>>>>>>>>> *E*
>>>>>>>>>
>>>>>>>>>  [email-masked]
>>>>>>>>> <[email-masked]>*
>>>>>>>>>
>>>>>>>>>  |
>>>>>>>>>
>>>>>>>>> *  W*
>>>>>>>>>
>>>>>>>>>  *www.emiratespost.ae <http://www.emiratespost.ae/>*
>>>>>>>>>
>>>>>>>>>  <https://www.facebook.com/EmiratesPostUAE/>
>>>>>>>>>
>>>>>>>>>  <https://www.instagram.com/emiratespostuae/>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *@ your service 24/7 ! *
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *We Care – Safety first; Contactless Deliveries – COVID-19*
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *From:* Anas nazzal <[email-masked]>
>>>>>>>>> *Sent:* Monday, June 1, 2020 6:42 PM
>>>>>>>>> *To:* Eugene Mugisa <[email-masked]>; Mostafa saad <
>>>>>>>>> [email-masked]>; Ekta Jesswani <[email-masked]>
>>>>>>>>> *Cc:* Usman Abbasi <[email-masked]>; Rajesh
>>>>>>>>> Pattabhi <[email-masked]>; customer care <
>>>>>>>>> [email-masked]>
>>>>>>>>> *Subject:* Re: Delivery Follow Up - 600826424// no awb
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Dear Team,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Kindly do the needful as the customer called again to follow up
>>>>>>>>> and asked for order cancellation and order refund.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Best regards,
>>>>>>>>>
>>>>>>>>> Anas Nazzal
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Thu, May 14, 2020 at 5:03 PM Hyacinth Joyce <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>> Hi Mostafa,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> The customer called again to follow up.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> She no longer needs the order and requested for a refund.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Kindly check advise asap to proceed.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Thank you.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Best Regards,
>>>>>>>>>
>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>
>>>>>>>>> Customer Care Representative
>>>>>>>>>
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Thu, 14 May 2020 at 16:58, Radwa Ali <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>> Hi Mostafa,
>>>>>>>>>
>>>>>>>>> Please advise if this is lost so we can create a refund escalation.
>>>>>>>>>
>>>>>>>>> *Radwa Ali*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>
>>>>>>>>>   │ w: www.mumzworld.com
>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District,
>>>>>>>>> PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Thu, May 14, 2020 at 3:41 PM Radwa Ali <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>> Hi All,
>>>>>>>>>
>>>>>>>>> Please advise with the tracking number.
>>>>>>>>>
>>>>>>>>> The customer has been following up daily.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *Radwa Ali*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>
>>>>>>>>>   │ w: www.mumzworld.com
>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District,
>>>>>>>>> PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Sun, May 10, 2020 at 4:06 PM Yaseen Shaqra <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>> Hi Team,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Please share with us the AWB, the customer called to follow up
>>>>>>>>> again
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Sat, May 2, 2020 at 2:45 PM Mary Anne Agapito <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>> Hi Usman,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Please ensure the delivery asap.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> @Mostafa saad <[email-masked]> - kindly share the awb as
>>>>>>>>> there was none in the system
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Thank you
>>>>>>>>>
>>>>>>>>> Warm Regards,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>>
>>>>>>>>> Best Regards,
>>>>>>>>>
>>>>>>>>> *Yaseen Shaqra*
>>>>>>>>>
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District,
>>>>>>>>> PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>
>> --
>> *Regards,*
>>
>> *Angeli Fontillas*
>> Customer Care Representative
>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>> <[email-masked]> │ w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>