Subject: RE: Inaccurate updates - RoadRiders::MohamedAyoub
From: "Shajeeb" <[email-masked]>
To: "'Mostafa saad'" <[email-masked]>, "'Eugene Mugisa'" <[email-masked]>
Cc: "'Mohamed Magdy'" <[email-masked]>, "'Asad'" <[email-masked]>, "'Samiya Sheikh'" <[email-masked]>, "'Radwa Ali'" <[email-masked]>, "'Shady Elgendy'" <[email-masked]>, "'customer care'" <[email-masked]>, "'Ekta Jesswani'" <[email-masked]>, "'Amir Julkarnain'" <[email-masked]>
Date: Thu, 25 Jun 2020 14:52:10 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mostafa,

 

Did you manage to inform the same to the courier also.

Please do always mail them for charging the claims from them.

Regards,

Shajeeb

From: Mostafa saad <[email-masked]> 
Sent: Thursday, June 25, 2020 2:41 PM
To: Eugene Mugisa <[email-masked]>; Shajeeb Cheriyath <[email-masked]>
Cc: Mohamed Magdy <[email-masked]>; Asad <[email-masked]>; Samiya Sheikh <[email-masked]>; Radwa Ali <[email-masked]>; Shady Elgendy <[email-masked]>; customer care <[email-masked]>; Ekta Jesswani <[email-masked]>; Amir Julkarnain <[email-masked]>
Subject: Re: Inaccurate updates - RoadRiders::MohamedAyoub

@Shajeeb Cheriyath <mailto:[email-masked]>   Already updated on the lost sheet 

 

Regards 

Mostafa Saad 

Last Mile  Mumzworld  

 

On Thu, Jun 25, 2020 at 1:17 PM Eugene Mugisa <[email-masked] <mailto:[email-masked]> > wrote:

 <mailto:[email-masked]> @Asad .  <mailto:[email-masked]> @Mohamed Magdy 

All shipments marked with incorrect updates are charged to courier 

 <mailto:[email-masked]> @Mostafa saad  I thought we agreed no more wrong updates by Road rider. what happened to this case ? 

Best,

Eugene.

From: Mohamed Magdy <[email-masked] <mailto:[email-masked]> > 
Sent: Thursday, June 25, 2020 1:10 PM
To: Asad . <[email-masked] <mailto:[email-masked]> >
Cc: Samiya Sheikh <[email-masked] <mailto:[email-masked]> >; Radwa Ali <[email-masked] <mailto:[email-masked]> >; Eugene Mugisa <[email-masked] <mailto:[email-masked]> >; Shady Elgendy <[email-masked] <mailto:[email-masked]> >; customer care <[email-masked] <mailto:[email-masked]> >; Ekta Jesswani <[email-masked] <mailto:[email-masked]> >; Amir Julkarnain <[email-masked] <mailto:[email-masked]> >
Subject: Re: Inaccurate updates - RoadRiders::MohamedAyoub

+Eugene Mugisa <mailto:[email-masked]>  ...FYA

On Tue, Jun 23, 2020 at 5:27 PM Asad . <[email-masked] <mailto:[email-masked]> > wrote:

These are way too many mistakes. Please charge road riders for all these wrong updates.

Kind Regards, 

Asad Pirzada
Chief Operations Officer 

M  +971 504 09 5386  
E  <mailto:[email-masked]> [email-masked]

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

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From: Samiya Sheikh <[email-masked] <mailto:[email-masked]> >
Date: Tuesday, 23 June 2020 at 5:17 PM
To: Radwa Ali <[email-masked] <mailto:[email-masked]> >, Asad <[email-masked] <mailto:[email-masked]> >, Eugene Mugisa <[email-masked] <mailto:[email-masked]> >, Shady Elgendy <[email-masked] <mailto:[email-masked]> >, Mohamed Magdy <[email-masked] <mailto:[email-masked]> >
Cc: customer care <[email-masked] <mailto:[email-masked]> >, Ekta Jesswani <[email-masked] <mailto:[email-masked]> >, Amir Julkarnain <[email-masked] <mailto:[email-masked]> >
Subject: Re: Inaccurate updates - RoadRiders::MohamedAyoub

Hi Team,

Adding order SO 700243207.

Regards 

On Tue, Jun 23, 2020 at 5:13 PM <[email-masked] <mailto:[email-masked]> > wrote:

Hi All,

Appreciate your support with the below orders. As all orders were marked as delivered when the customer have not received anything.

This is causing many complaints over emails and calls ( and almost all of them are from the same driver)

Please advise as we only have an email address for this courier and we don’t get a prompt response.

Examples of the orders;

600901489

600900631_1

600893741_2

600900608_2

600899989  

600898466

 

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

 

 

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