Subject: Re: Order #600876524 // Sku :PCG-59511 // Name :Viga Doll Cradle // Damaged
From: Mostafa saad <[email-masked]>
To: Eugene Mugisa <[email-masked]>
Cc: Mohamed Magdy <[email-masked]>, Shajeeb Cheriyath <[email-masked]>, Denmark A <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Samran Iftikhar <[email-masked]>, Umang Mehrotra <[email-masked]>
Date: Thu, 25 Jun 2020 14:13:03 +0400
List-Id: <ccteam.mumzworld.com>

Hello Shajeeb

Already updated on the sheet.

Regards

Mostafa Saad
Last Mile  Mumzworld

On Thu, Jun 25, 2020 at 10:35 AM Eugene Mugisa <[email-masked]> wrote:

> Hello Magdy,
>
>
>
> We checked with the driver (From Baz Delivery Courier) who delivered the
> package and he said he doesn’t remember this order.
>
>
>
> As a rule, driver is not supposed to pick up damaged shipment so if he
> delivered damaged then we will charge him.
>
>
>
> + @Mostafa saad <[email-masked]> Charge the courier and mark as
> Lost/Damaged.
>
>
>
> ++ @Shajeeb Cheriyath <[email-masked]>
>
>
>
> Best,
>
> Eugene.
>
>
>
> *From:* Eugene Mugisa <[email-masked]>
> *Sent:* Wednesday, June 24, 2020 1:17 PM
> *To:* 'Mohamed Magdy' <[email-masked]>
> *Cc:* Denmark A <[email-masked]>; customer care <
> [email-masked]>; Returns.fc <[email-masked]>; Alina
> D'Souza <[email-masked]>; Samran Iftikhar <[email-masked]>;
> Umang Mehrotra <[email-masked]>
> *Subject:* RE: Order #600876524 // Sku :PCG-59511 // Name :Viga Doll
> Cradle // Damaged
>
>
>
> Hi @Mohamed Magdy <[email-masked]>
>
>
>
> We will investigate this and share feedback
>
>
>
> Best,
>
> Eugene.
>
>
>
> *From:* Mohamed Magdy <[email-masked]>
> *Sent:* Wednesday, June 24, 2020 10:51 AM
> *To:* Eugene Mugisa <[email-masked]>
> *Cc:* Denmark A <[email-masked]>; customer care <
> [email-masked]>; Returns.fc <[email-masked]>; Alina
> D'Souza <[email-masked]>; Samran Iftikhar <[email-masked]>;
> Umang Mehrotra <[email-masked]>
> *Subject:* Re: Order #600876524 // Sku :PCG-59511 // Name :Viga Doll
> Cradle // Damaged
>
>
>
> -Vendor
>
> +Eugene Mugisa <[email-masked]> ...Please advise as the item was
> delivered to the customer with an open box?
>
>
>
> Thanks
>
>
>
> On Wed, Jun 24, 2020 at 10:42 AM Sweet Pea Kids <[email-masked]> wrote:
>
> Seriously, why are we even chasing you on this?
>
> Please read.  Out of the thousands of SKU's sent - this I can
> guarantee did NOT come from us in such condition.
>
>
>
>
>
> Return Reason:received_damaged_not_as_new
> Comments :I would like to receive the new one. The one you delivered came
> in an opened box and was damaged inside.
>
>
>
> On Wed, Jun 24, 2020 at 10:40 AM Mohamed Magdy <[email-masked]>
> wrote:
>
> Hello Sweet,
>
>
>
> Please note that we have picked the item from your end with the box in
> good condition but yet the item inside is not in the perfect condition.
>
>
>
> Thanks
>
>
>
> On Wed, Jun 24, 2020 at 10:36 AM Sweet Pea Kids <[email-masked]> wrote:
>
> Team,
>
>
>
> Can we get an answer on this please?
>
> Item is now back with us but, as mentioned this was not sent out in an
> open package or damaged.
>
>
>
> Nikki
>
>
>
> On Sun, Jun 21, 2020 at 10:56 AM Sweet Pea Kids <[email-masked]> wrote:
>
> Hello,
>
>
>
> This was the last item in stock for this product and we can guarantee 100%
> that we do not send out open boxes ever & we would not ever expect the
> driver to accept an open box or Mumzword team to ship out anopen box.
>
>
>
> This was clearly damaged once we handed it over.  Please investigate & we
> will require payment for this.
>
>
>
> As an alternative we can suggest this similar item & price to the customer
> - https://www.mumzworld.com/en/viga-doll-cradle-1 // please raise a new
> PO for this item if required.
>
>
>
> Nikki
>
>
>
> On Sun, Jun 21, 2020 at 9:34 AM Denmark A <[email-masked]> wrote:
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation.
>
>
>
> Return Reason:received_damaged_not_as_new
> Comments :I would like to receive the new one. The one you delivered came
> in an opened box and was damaged inside.
>
>
>
>
>
>
>
>
>
>
>
> We appreciate your support in this matter, Thank you.
>
>
>
> Regards,
>
> Den mark
>
>
>
>
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