Subject: Re: Tech Support Candidate - Gaurav Talwar
From: Urvika Chaudhary <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Wed, 24 Jun 2020 21:03:42 -0700 (MST)

Its a yes for this candidate 

Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "HR Livesalesman" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]> 
Sent: Wednesday, June 24, 2020 7:39:27 PM 
Subject: Fwd: Tech Support Candidate - Gaurav Talwar 

Hi Urvika, 

Please check this test for Mumzworld. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 24 Jun, 2020, at 16:20, Deeksha Dadu <[email-masked]> wrote: 

English, no tech 

Sent from my iPhone 

Begin forwarded message: 

From: Gaurav Talwar <[email-masked]> 
Date: 22 June 2020 at 20:38:21 GMT+5:30 
To: Saurabh Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]> 
Subject: Tech Support Candidate - Gaurav Talwar 
Reply-To: [email-masked] 

BQ_BEGIN

	

	
	
			Tech Support Test 
		
	Name 	Gaurav Talwar 
	E-mail 	[email-masked] 
	Phone Number 	(91) 9873734581 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Ghaziabad 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Maruti Suzuki India Pvt. Ltd. 	Admin Manager 	Feb 7, 2020 	35000 
Previous Employer 1 	Alight Solutions Pvt. Ltd. 	Benefits Operations Administrator 	May 31, 2019 	36628 
Previous Employer 2 	EXL Pvt. Ltd. 	Quality Analyst cum CCE 	June 9, 2017 	24415 
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First, It depends what type of error? According to that error, I will troubleshoot. 

For an example (Basic) - 

Step 1 - I will check the internet connect first. 
Step 2 - If there is no issue with the connection but still getting an error then I will delete the cookies and cache of that browser. 
Step 3 - If still there is an error, I will check the compatibility view in other browser. 
Step 3 - If still there is an error, I will check the security reasons. May be it is not allowed to open on company's system. 
Step 4 - If there is no security reasons then I will try again with ndtv.com or simply type ndtv on google. 
Step 5 - I am sure that any keyword or step will work and enjoy ndtv. 
	What according to you is difference between Bluetooth and Wifi? 	Bluetooth - You do have short-range services with bluetooth to share the data without accessing the internet or any browser. 

Wifi - You do have high speed wireless internet or web access with Wifi. You can share anything immediately to anyone. 
	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good CS - If you are receiving customer emails from your website and reverting them back within 24 hours. 

Great CS - If you are reverting them back within 5-10 minutes; this is the way to provide great customer service. 
	What according to you makes you a good candidate for customer service or technical support job? 	I always prefer to give the priority to my customer. 
I used to reply them back on their queries as quick as possible. 
I always try to sort out any problem as I take myself into their situation because that is the only way to understand the severity of the customer's problem. 
I believe when you take yourself in the worst situations then you learn new things beyond your limits. 

These are some reasons which makes me a good candidate to provide customer service or technical support job. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4 	

	

BQ_END