Subject: Re: Tech Support Candidate - Somitro Bhattacharya
From: Urvika Chaudhary <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Wed, 24 Jun 2020 21:01:08 -0700 (MST)

can be tested 

Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "HR Livesalesman" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]> 
Sent: Wednesday, June 24, 2020 7:42:10 PM 
Subject: Fwd: Tech Support Candidate - Somitro Bhattacharya 

Hi Urvika, 

Please check. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 24 Jun, 2020, at 16:16, Deeksha Dadu <[email-masked]> wrote: 

English, no tech 

Sent from my iPhone 

Begin forwarded message: 

From: Somitro Bhattacharya <[email-masked]> 
Date: 22 June 2020 at 21:08:48 GMT+5:30 
To: Saurabh Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]> 
Subject: Tech Support Candidate - Somitro Bhattacharya 
Reply-To: [email-masked] 

BQ_BEGIN

	

	
	
			Tech Support Test 
		
	Name 	Somitro Bhattacharya 
	E-mail 	[email-masked] 
	Phone Number 	(+91) 8920533507 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute using other transport like Rickshaw 
	Where do you currently live (area) 	Delhi 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 	Eli India pvt Ltd. 	Back office Administrator 	21 March 2020 	27,000 
Previous Employer 1 	Concentrix 	Seller Support 	May 2015 	16,000 
Previous Employer 2 				
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1. I will remove the cache and clean browser history after that I will restart the browser. 

2. I will write the website url using https://www. 

3. I will update the browser. 

4. If still having the same problem then I will open that website in another browser. 
	What according to you is difference between Bluetooth and Wifi? 	Blootooth is a mechanism that connects devices with each other in a certain range to transfer the files and that does not require any Internet connection. 

WiFi is an Internet connection that we retrieve from a network provider and it can be password protected so that if more than one user wants to use can share the password with another user. 
	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	Good customer service is when you are providing appropriate information to the customer and solving their problems on time. 

Great customer service is when you are putting some more extra efforts while solving the problems of the customer and trying to make them happy by doing something extra so that they can feel that other than they got the solution of their problem they got some extra benefits or valuable information. It is something feel like you are not only doing your job but also making them feel that you are a kind of friend for them. 
	What according to you makes you a good candidate for customer service or technical support job? 	If you are behaving friendly and politely with the customer and providing them the required information to satisfy them and making them believe that your service is the best then you are the good candidate for customer service. 

Apart from that it is required you should understand the request or query of a customer first in a proper manner before providing them any solution and you need to keep in mind all the rules and regulations or the process policy so that you do not go beyond or cross the company policy or process rules. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4 	

	

BQ_END