Subject: Re: Tech Support Candidate - Pankaj Vaxhish Pankaj
From: Urvika Chaudhary <[email-masked]>
To: HR Livesalesman <[email-masked]>
Date: Wed, 24 Jun 2020 20:54:21 -0700 (MST)

Can be tested on mumzworld 

Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "HR Livesalesman" <[email-masked]> 
To: "Urvika Chaudhary" <[email-masked]> 
Sent: Wednesday, June 24, 2020 7:54:41 PM 
Subject: Fwd: Tech Support Candidate - Pankaj Vaxhish Pankaj 

Hi Urvika, 

Please check. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 24 Jun, 2020, at 15:55, Deeksha Dadu <[email-masked]> wrote: 

English, no tech 

Sent from my iPhone 

Begin forwarded message: 

From: Pankaj Vaxhish Pankaj <[email-masked]> 
Date: 22 June 2020 at 19:09:08 GMT+5:30 
To: Saurabh Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]> 
Subject: Tech Support Candidate - Pankaj Vaxhish Pankaj 
Reply-To: [email-masked] 

BQ_BEGIN

	

	
	
			Tech Support Test 
		
	Name 	Pankaj Vaxhish Pankaj 
	E-mail 	[email-masked] 
	Phone Number 	(203207) 9560208644 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I have my own 2/4 wheeler transport 
	Where do you currently live (area) 	Noida west 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	Travels mantra 	Travel consultant 	30 January 	18000 
Previous Employer 2 				
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	First check the internet connection whether WiFi is connected or not after determining it I will open the site yet problem persist I will go to control panel open the network connection and troubleshoot the problem however still unresolved I will the internet provider to fix the problem. 
	What according to you is difference between Bluetooth and Wifi? 	Both are used for providing wireless communication through radio signals. And the basic difference is 
Bluetooth - is about connecting short range devices for sharing information . 
Wifi- is used for providing high speed web access 
	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	I think the difference is subtle because in both the cases customer is after all customer I believe 
Great customer is one which knows the product well and have a sufficient knowledge about it and able to deliver his query well whereas good customer is one which carefully listen to the instructions and follow them obediently and get the problem resolved 
	What according to you makes you a good candidate for customer service or technical support job? 	I believe I have a good interpersonal skills which I have developed through engagement in various sports and other activities provided I have a sufficient experience as sales executive as well as of travel consultant where I was in a constant touch of the customer to know their need and problem and resolve them . 
	On a scale of 1 - 5 please rate your fluency in spoken English 	4 	

	

BQ_END