Subject: Re: Order # 700239762 // DBT-DT2-18029 // DELSIT - Sofa Bed - Grey with Polka Dots // Wrong item
From: Arif Farooq <[email-masked]>
To: Denmark A <[email-masked]>
Cc: customer care <[email-masked]>, Alina D'Souza <[email-masked]>, Samran Iftikhar <[email-masked]>, Umang Mehrotra <[email-masked]>, Nessy <[email-masked]>
Date: Thu, 25 Jun 2020 01:10:22 +0400
List-Id: <ccteam.mumzworld.com>

Hi Denmark,

Thank you for the notification. Cheers!

Thanks & Best Regards,

Arif Farooq

Business Development Manager

Tel: +971-504282580 

Email: [email-masked]

DJ Corner | Toy Corner | Kiju

> On Jun 23, 2020, at 1:03 PM, Denmark A <[email-masked]> wrote:
> 
> Dear Arif, 
> 
> Replacement item received. 
> 
> Regards, 
> Den mark
> 
> 
> On Mon, Jun 22, 2020 at 2:46 PM Denmark A <[email-masked] <mailto:[email-masked]>> wrote:
> Dear Arif, 
> 
> Thank you for your email. 
> 
> @Nessy <mailto:[email-masked]> Noted. 
> 
> Regards, 
> Den mark 
> 
> On Mon, Jun 22, 2020 at 1:11 PM Nessy <[email-masked] <mailto:[email-masked]>> wrote:
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> Hi Denmark,
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> We’ll send the correct item along with our warehouse delivery.
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> Please make sure to handover to our team the wrong item. Thank you.
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> Best Regards
> 
>  
> 
> NESSY LANDICHO
> 
> 
> Tel: 056-219-2466 / 04-328-9154 | Email: [email-masked] <mailto:[email-masked]> 
> 
> DJ Corner <http://www.djcorner.ae/> | Toy Corner <http://www.toycorner.ae/> | Kiju <http://www.kiju.me/>
>  
> 
> 
>  <http://www.desertbeat.com/> <http://www.desertbeat.com/>
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> From: Arif Farooq [mailto:[email-masked] <mailto:[email-masked]>] 
> Sent: Monday, June 22, 2020 1:03 PM
> To: Nessy
> Cc: customer care; Denmark A; Alina D'Souza; Samran Iftikhar; Umang Mehrotra
> Subject: Re: Order # 700239762 // DBT-DT2-18029 // DELSIT - Sofa Bed - Grey with Polka Dots // Wrong item
> 
>  
> 
> Hi Denmark,
> 
>  
> 
> We apologize for the inconvenience.
> 
>  
> 
> @Nessy, please send the correct item as replacement.
> 
>  
> 
> Thanks & Best Regards,
> 
> Arif Farooq
> 
> Business Development Manager
> 
> Tel: +971-504282580 
> 
> Email: [email-masked] <mailto:[email-masked]>
> 
> DJ Corner | Toy Corner | Kiju
> 
> 
>  
> 
> 
> 
> 
> 
> On Jun 22, 2020, at 11:27 AM, Denmark A <[email-masked] <mailto:[email-masked]>> wrote:
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>  
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> Dear Nessy, 
> 
>  
> 
> Please see the attached photo for your reference, we received the item with the different UPC . 
> 
> Instead of sofa bed we received an armchair. 
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> Regards,
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> On Mon, Jun 22, 2020 at 11:20 AM Nessy <[email-masked] <mailto:[email-masked]>> wrote:
> 
>  
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> Hi Denmark,
> 
>  
> 
> Upon checking the DN’s, we sent the correct item under POMUMZ_DXB19424.
> 
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> Please find attached DN stamp and signed / received by your logistic team.
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> Let me know if you need further proof and information.
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> Thank you.
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>  
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> Best Regards
> 
>  
> 
> NESSY LANDICHO
> 
> 
> Tel: 056-219-2466 / 04-328-9154 | Email: [email-masked] <mailto:[email-masked]> 
> 
> DJ Corner <http://www.djcorner.ae/> | Toy Corner <http://www.toycorner.ae/> | Kiju <http://www.kiju.me/>
>  
> 
> 
>  <http://www.desertbeat.com/> <http://www.desertbeat.com/>
>  
> 
>  
> 
>  
> 
> From: Denmark A [mailto:[email-masked] <mailto:[email-masked]>] 
> Sent: Monday, June 22, 2020 10:50 AM
> To: Nessy
> Cc: customer care; Returns.fc; Alina D'Souza; Samran Iftikhar; Umang Mehrotra
> Subject: Re: Order # 700239762 // DBT-DT2-18029 // DELSIT - Sofa Bed - Grey with Polka Dots // Wrong item
> 
>  
> 
> Dear Nessy, 
> 
>  
> 
> POMUMZ_DXB194924 
> 
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> Regards, 
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> On Mon, Jun 22, 2020 at 10:46 AM Nessy <[email-masked] <mailto:[email-masked]>> wrote:
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>  
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> Hi Denmark,
> 
> 
> Apologize for the inconvenience caused.
> 
>  
> 
> Could you please share PO number. Thank you.
> 
>  
> 
>  
> 
>  
> 
> Best Regards
> 
>  
> 
> NESSY LANDICHO
> 
> 
> Tel: 056-219-2466 / 04-328-9154 | Email: [email-masked] <mailto:[email-masked]> 
> 
> DJ Corner <http://www.djcorner.ae/> | Toy Corner <http://www.toycorner.ae/> | Kiju <http://www.kiju.me/>
>  
> 
> 
>  <http://www.desertbeat.com/> <http://www.desertbeat.com/>
>  
> 
>  
> 
>  
> 
> From: Denmark A [mailto:[email-masked] <mailto:[email-masked]>] 
> Sent: Monday, June 22, 2020 10:27 AM
> To: Nessy
> Cc: customer care; Returns.fc; Alina D'Souza; Samran Iftikhar; Umang Mehrotra
> Subject: Order # 700239762 // DBT-DT2-18029 // DELSIT - Sofa Bed - Grey with Polka Dots // Wrong item
> 
>  
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> Dear Vendor,
> 
>  
> 
> Please see the below customer complaint and allow us to send the item back to you for your further evaluation. 
> 
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> Reason of return: Wrong item delivered 
> SKU: The customer supposed to receive DELSIT - Sofa Bed - Grey with Polka Dots but she received  armed chair instead   
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> We appreciate your support in this matter, Thank you. 
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> Regards,
> 
> Den mark
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>