Subject: Fwd: Tech Support Candidate - Sonali Halder
From: HR Livesalesman <[email-masked]>
To: Urvika Chaudhary <[email-masked]>
Date: Wed, 24 Jun 2020 07:11:12 -0700 (MST)

Please check 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

----- On 24 Jun, 2020, at 16:18, Deeksha Dadu <[email-masked]> wrote: 

English, no tech 

Sent from my iPhone 

Begin forwarded message: 

From: Sonali Halder <[email-masked]> 
Date: 22 June 2020 at 20:44:54 GMT+5:30 
To: Saurabh Dadu <[email-masked]>, "[email-masked]" <[email-masked]>, Deeksha Dadu <[email-masked]>, Ashish Dabral <[email-masked]>, "Pritish Nandi (LSM)" <[email-masked]> 
Subject: Tech Support Candidate - Sonali Halder 
Reply-To: [email-masked] 

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			Tech Support Test 
		
	Name 	Sonali Halder 
	E-mail 	[email-masked] 
	Phone Number 	(201005) 9643620665 
	Do you have your own transportation (2 or 4 wheeler) or are you able to commute to office without using Metro? Our office is located in Noida Sector 2, near Noida - Sector 15 Metro Station 	I can commute only using Metro 
	Where do you currently live (area) 	Shalimar garden 
	Please give us details of your last 3 employments including current. If you've not worked in 3 companies, please enter NA 	
Name of Company Designation Last working day Monthly Salary (inhand) 
Current Employer 				
Previous Employer 1 	Excelity global 	CCE 	31 march 	11000 
Previous Employer 2 				
	Situation: You are trying to open a website (www.ndtv.com) on your browser, and you get an error. As a computer user, please tell us all the steps you will take in logical order to troubleshoot the problem. Please answer in Grammatically correct english. 	1- please check the internet network is available or not. 
2- If internet network is availble then refresh it and try again. 
3- Open the browser and search website (www.ndtv.com) in search section. 
	What according to you is difference between Bluetooth and Wifi? 	Bluetooth and wifi both provide wireless communication between two devices. 
Bluetooth allows data transfer for example photos, music, documents etc between devices. 
Wifi allows device to connect with the internet. 
	What according to you is the difference between good and great customer service. (Explain in 4 - 6 sentences) 	According to me good customer service is that customer have query regarding anything we gave the resolution or answer to his query, this is a good customer service. 
Great customer service is that customer have query we gave the most accurate resolution or answer to his query. We keeping customer satisfied and Also gain their trust. 

	What according to you makes you a good candidate for customer service or technical support job? 	I have the experience as CCE or support team. I can be a good candidate because i know how to communicate with the customers and make them satisfied. I can handle workload and i am a hardworking and optimistic person. 
	On a scale of 1 - 5 please rate your fluency in spoken English 	3 	

	

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