Subject: Re: Order #600894080 // Sku :MHS-94001 // Name :Kinder Valley - White Waffle Pod Moses Basket w/ Grey Stand // Damaged / Defective
From: Denmark A <[email-masked]>
To: Mukhtar Westborn <[email-masked]>
Cc: David Nunes <[email-masked]>, Warehouse <[email-masked]>, Alex Samuel <[email-masked]>, Amir Westborn <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Samran Iftikhar <[email-masked]>, Mark Anthony Laraga <[email-masked]>, Mohamed Magdy <[email-masked]>, Abigail Nicole Capinpin <[email-masked]>
Date: Wed, 24 Jun 2020 16:04:41 +0400
List-Id: <ccteam.mumzworld.com>

Dear Mukhtar,

Do we have any other option to gratify the customer needs? Is it
possible for you to give a Credit Note?

@Mohamed Magdy <[email-masked]> Please assist.

Regards,
Den mark

On Wed, Jun 24, 2020 at 3:09 PM Mukhtar Westborn <[email-masked]>
wrote:

> Dear Denmark,
>
> Our warehouse is Total Freight International, FB 70, DWC.
>
> Please note this is a restricted area and your courier guy will need gate
> pass to enter. We have already discussed with your logistics team to send
> all return items in one shipment only by the end of each month. It is
> difficult for us to issue separate gate passes for every return.
>
> Regards,
> Mukhtar
>
> On Wed, Jun 24, 2020 at 2:09 PM Denmark A <[email-masked]> wrote:
>
>> Dear Mukhtar,
>>
>> As per customer .
>>
>> :I got the wood stick. There are 2 one is big and the other one is small
>> so it can fit but the other one is big .
>>
>> Please accept the item so that you can further investigate it, share us
>> with your complete address and contact person details to whom we will hand
>> over the item .
>>
>> Regards,
>>
>> On Wed, Jun 24, 2020 at 2:00 PM Mukhtar Westborn <[email-masked]>
>> wrote:
>>
>>> Hi Denmark,
>>>
>>> If there is a problem only in stand,  we can send you a new stand to
>>> replace it with the defective one.
>>>
>>> Regards,
>>> Mukhtar
>>>
>>> On Wed, Jun 24, 2020 at 1:21 PM Denmark A <[email-masked]> wrote:
>>>
>>>> Dear Vendor,
>>>>
>>>>
>>>>
>>>> Please see the below customer complaint and allow us to send the item
>>>> back to you for your further evaluation.
>>>>
>>>>
>>>> Return Reason:missing_part_or_pieces
>>>> Comments :I got the wood stick there is 2 one is big and the other one
>>>> is small so it can fit but the other one is big .
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> We appreciate your support in this matter, Thank you.
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Den mark
>>>>
>>>
>>>
>>> --
>>>
>>> *Regards,*
>>>
>>>
>>> *Mukhtar Shaikh*
>>>
>>> *Business Development Manager *
>>>
>>> *Westborn Ltd.*
>>>
>>> *Unit 16 *
>>>
>>> *Electric Avenue Industrial Estate*
>>>
>>> *Dulverton Rd.*
>>>
>>> *Birmingham*
>>>
>>> *B6 7JJ*
>>>
>>> *United Kingdom*
>>>
>>> *UAE Mobile: 056 398 6846*
>>>
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>>>
>>> *Fax: 0844 7744438*
>>>
>>>
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