Subject: Re: Order delivery update 200258787 // SMSA-Road::290084807012
From: Samiya Sheikh <[email-masked]>
To: Ronald Gaviola <[email-masked]>, Asad <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>
Cc: Hussain Firoz Miyagamwala <[email-masked]>, Amir Mustafa Ebadda <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>
Date: Wed, 24 Jun 2020 15:57:59 +0400
List-Id: <ccteam.mumzworld.com>

Hi Asad and Ekta,

Kindly advise in this case, CRA is created for 2 items and *SKU:* KI-21606R-01
isnt included. Customer insists she didn't receive any package of the
shipment but smsa saying they delivered.

Regards

On Sat, Jun 20, 2020 at 12:58 PM Samiya Sheikh <[email-masked]> wrote:

> Hi Ronald,
>
> Customer insists she didn't receive any package also the customer
> assistant has already been informing smsa about the same.
>
> Regards
>
> On Sat, Jun 20, 2020 at 12:51 PM Ronald Gaviola <[email-masked]>
> wrote:
>
>> Samiya,
>>
>> SMSA has confirmed one package was delivered to Najla Faisal Al Saud and
>> 2 packages were returned to Tamer. (attached email)
>>
>> You may proceed with replacement if reship is not possible. @Hussain
>> Firoz Miyagamwala <[email-masked]>  to confirm reship.
>>
>> Regards,
>> Ronald
>>
>>
>> On Sat, Jun 20, 2020 at 11:24 AM Samiya Sheikh <[email-masked]>
>> wrote:
>>
>>> Hi team,
>>>
>>> Customer confirmed none of the packages are delivered and already
>>> contacted the SMSA about the same. we need confirmation to replace/refund.
>>>
>>> Kindly assist urgently @Ronald Gaviola <[email-masked]>
>>>  @Hussain Firoz Miyagamwala <[email-masked]>
>>>
>>> Regards
>>>
>>> On Wed, Jun 17, 2020 at 9:47 AM Samiya Sheikh <[email-masked]>
>>> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> @Hussain Firoz Miyagamwala <[email-masked]> Please include SKU
>>>> KI-21606R-01
>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=768378> in
>>>> the CRA urgently.
>>>>
>>>> Regards
>>>>
>>>> On Sat, Jun 13, 2020 at 3:37 PM Samiya Sheikh <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> This order is very important. Kindly include SKU    KI-21606R-01 in
>>>>> the CRA, Customer confirmed she didn't receive any package and she informed
>>>>> SMSA the same.
>>>>>
>>>>> Customer is saudi royal family (Al saud).
>>>>>
>>>>> Regards
>>>>>
>>>>> On Thu, Jun 11, 2020 at 11:36 PM Samiya Sheikh <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi  Hi Hussain,
>>>>>>
>>>>>> Please include SKU: KI-21606R-01
>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=768378> in
>>>>>> CRA.
>>>>>>
>>>>>> Regards ,
>>>>>>
>>>>>> On Thu, Jun 11, 2020 at 11:06 AM Samiya Sheikh <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Hussain,
>>>>>>>
>>>>>>> Please include SKU: KI-21606R-01
>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=768378> in
>>>>>>> CRA.
>>>>>>>
>>>>>>> Regards
>>>>>>>
>>>>>>> On Fri, Jun 5, 2020 at 8:15 PM Samiya Sheikh <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Team,
>>>>>>>>
>>>>>>>> CRA is created for 1 item out of  3. confirmed with the customer
>>>>>>>> she didn't receive any package/item.
>>>>>>>>
>>>>>>>>  @Hussain Firoz Miyagamwala <[email-masked]>  Kindly update
>>>>>>>> CRA accordingly so we can reorder, high priority.
>>>>>>>>
>>>>>>>> Regards
>>>>>>>>
>>>>>>>> On Thu, Jun 4, 2020 at 1:10 PM Amir Mustafa Ebadda <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hello Christy
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Can you ease advise on below
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Sent from my Samsung Galaxy smartphone.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> -------- Original message --------
>>>>>>>>> From: Ronald Gaviola <[email-masked]>
>>>>>>>>> Date: 04/06/2020 12:32 pm (GMT+04:00)
>>>>>>>>> To: Samiya Sheikh <[email-masked]>, Amir Mustafa Ebadda <
>>>>>>>>> [email-masked]>
>>>>>>>>> Cc: Mariya Christy <[email-masked]>, Hussain Firoz
>>>>>>>>> Miyagamwala <[email-masked]>, Eugene Mugisa <
>>>>>>>>> [email-masked]>, Ekta Jesswani <[email-masked]>,
>>>>>>>>> Veronique Bachmann <[email-masked]>, customer care <
>>>>>>>>> [email-masked]>
>>>>>>>>> Subject: Re: Order delivery update 200258787 //
>>>>>>>>> SMSA-Road::290084807012
>>>>>>>>>
>>>>>>>>> +Amir Mustafa Ebadda <[email-masked]>
>>>>>>>>>
>>>>>>>>> This is very concerning. Please investigate what happened on this
>>>>>>>>> package and revert.
>>>>>>>>>
>>>>>>>>> We need to find solution on this issue
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>> Ronald
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Thu, Jun 4, 2020 at 12:04 PM Samiya Sheikh <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Team,
>>>>>>>>>>
>>>>>>>>>> Kindly update the status of the shipment urgently. Customer
>>>>>>>>>> contacted SMSA and they informed her shipment is returning to the shipper
>>>>>>>>>> but its updated and delivered on the tracking.
>>>>>>>>>>
>>>>>>>>>> @Hussain Firoz Miyagamwala <[email-masked]> @Eugene Mugisa
>>>>>>>>>> <[email-masked]> @Ronald Gaviola <[email-masked]> @Ekta
>>>>>>>>>> Jesswani <[email-masked]> @Veronique Bachmann
>>>>>>>>>> <[email-masked]>
>>>>>>>>>> need your assistance. Customer is saudi royal family (Al saud).
>>>>>>>>>>
>>>>>>>>>> Regards
>>>>>>>>>>
>>>>>>>>>