Subject: Re: ORDER / PAYPAL DISCREPANCY 600891798
From: Johannes Jade Pabeca <[email-masked]>
To: Sagar Khawani <[email-masked]>, Amr Abed <[email-masked]>
Cc: Aqeela Musaliyarakath <[email-masked]>, Ekta Jesswani <[email-masked]>, customer care <[email-masked]>, Asad <[email-masked]>, Sara Ahmed <[email-masked]>
Date: Wed, 24 Jun 2020 14:05:45 +0400
List-Id: <ccteam.mumzworld.com>

Thank you for the response Amr and Sagar,

I have advised the customer that the excess amount will be back to her.

BR

On Wed, Jun 24, 2020 at 1:34 PM Sagar Khawani <[email-masked]> wrote:

> Refunded excess amount
>
>
>
>
>
> *From:* Johannes Jade Pabeca <[email-masked]>
> *Sent:* Wednesday, June 24, 2020 8:24 AM
> *To:* Pradeep M <[email-masked]>
> *Cc:* Amr Abed <[email-masked]>; Aqeela Musaliyarakath <
> [email-masked]>; Sagar Khawani <[email-masked]>; Ekta Jesswani
> <[email-masked]>; Customer Care Team <[email-masked]>; Asad <
> [email-masked]>; Sara Ahmed <[email-masked]>
> *Subject:* Re: ORDER / PAYPAL DISCREPANCY 600891798
>
>
>
> Hi Pradeep,
>
>
>
> Any update, please. The customer is already following up.
>
>
>
> Hoping for your prompt reply.
>
>
>
> Thank you
>
>
>
> On Tue, Jun 23, 2020 at 10:35 AM Johannes Jade Pabeca <
> [email-masked]> wrote:
>
> Hi Pradeep,
>
>
>
> Any feedback on this?
>
>
>
> Thank you.
>
>
>
> On Sun, Jun 21, 2020 at 12:34 PM Johannes Jade Pabeca <
> [email-masked]> wrote:
>
> Thank you, Sara.
>
>
>
> @Pradeep M <[email-masked]>,  Please update us within the day as
> the customer is following up.
>
>
>
> Thank you
>
>
>
> On Sun, Jun 21, 2020 at 8:37 AM Sara Ahmed <[email-masked]>
> wrote:
>
> Hi Johannes,
>
>
>
> Looping Pradeep to check and advise here.
>
>
>
> Thanks
>
>
>
> On Sun, 21 Jun 2020 at 08:21, Johannes Jade Pabeca <[email-masked]>
> wrote:
>
> Hi Sara/ Sagar,
>
>
>
> Any update on this pls.
>
>
>
> Thank you.
>
>
>
>
>
>
>
> On Thu, Jun 18, 2020 at 4:06 PM Johannes Jade Pabeca <
> [email-masked]> wrote:
>
> Hi Sagar/ Sara,
>
>
>
> Pls assist and advise:
>
>
>
> Order 600891798
>
> > customer placed an order and used a GC AED 102.90 and paid the rest via
> PayPal
>
> > Total amount in MG after GC is AED 310.8  ( approx  USD  84.00++ )
>
> > however, her total PayPal invoice shows  USD 111.30  ( approx AED
> 408.00++)
>
> > it looks like that the amount of the GC applied/deducted in MG did not
> reflect with PayPal
>
>
>
> > please let us know what to advise the customer and how to rectify this.
>
>
>
>    [email-masked]
>
>
>
>
>
> --
>
> *Johannes Jade *
>
>
>
>
>
>
>
> --
>
> *Johannes Jade *
>
>
>
>
>
>
>
> --
>
> *Sara Ahmed*
>
> Head of Technology
>
> e: [email-masked] <[email-masked]> │ w: www.mumzworld.com
>
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
> --
>
> *Johannes Jade *
>
>
>
>
>
>
>
> --
>
> *Johannes Jade *
>
>
>
>
>
>
>
> --
>
> *Johannes Jade *
>
>
>
>

-- 
*Johannes Jade *