Subject: Re: Order 600852055
From: Michaela Manibo <[email-masked]>
To: "Alina D'Souza" <[email-masked]>
Cc: Anas nazzal <[email-masked]>, Mostafa saad <[email-masked]>, Ashley Fernandes <[email-masked]>, Ivy <[email-masked]>, "Returns.fc" <[email-masked]>, customer care <[email-masked]>, Abel <[email-masked]>, Rovie <[email-masked]>
Date: Wed, 24 Jun 2020 13:16:52 +0400
List-Id: <ccteam.mumzworld.com>

Team,

Please collect the item from the customer.  She is waiting until now. m

Thanks

On Mon, Jun 22, 2020 at 1:12 PM Alina D'Souza <[email-masked]> wrote:

> Hi Team,
>
> CRA_AR_RE12835, @Mostafa saad <[email-masked]> updated tracker
> please arrange collection
>
> Regards,
> Alina
>
>
>
> On Mon, Jun 22, 2020 at 1:00 PM Anas nazzal <[email-masked]> wrote:
>
>> Dear Alina,
>>
>> As discussed earlier, kindly assist with the below.
>> a return ticket has been created.
>>
>> Best Regards,
>> Anas Nazzal
>>
>>
>>
>>
>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>> www.avast.com
>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>> <#m_-5317891371629415794_m_2303039163017596876_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>
>> On Mon, Jun 22, 2020 at 12:28 PM Ashley Fernandes <[email-masked]>
>> wrote:
>>
>>> Dear Ivy,
>>>
>>> Good Day!
>>>
>>> Thank you so much for your assistance, greatly appreciate ☺
>>>
>>> Kindly hand over the replacement item to our returns team in our
>>> warehouse.
>>>
>>> @Anas nazzal <[email-masked]> : Kindly coordinate with the returns
>>> team to close the loop here.
>>>
>>> Thanks and Regards,
>>>
>>> *Ashley Fernandes*
>>>
>>> Logistics Executive
>>>
>>>
>>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>>> mumzworld.com
>>>
>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>> UAE
>>>
>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>> facebook] <https://www.facebook.com/mumzworld> 
>>> <https://www.youtube.com/user/MumZworld> 
>>> <https://www.snapchat.com/add/mumzworld.com> 
>>> <https://twitter.com/mumzworld>
>>>
>>>  <https://www.mumzworld.com/en/>
>>>
>>>  <https://www.mumzworld.com/en/media-and-press>
>>>
>>>
>>> On Mon, Jun 22, 2020 at 11:05 AM Abel <[email-masked]> wrote:
>>>
>>>> Dear Team,
>>>>
>>>>
>>>>
>>>> Noted.
>>>>
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>>
>>>>
>>>> Abel
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Ivy [mailto:[email-masked]]
>>>> *Sent:* Monday, June 22, 2020 10:52 AM
>>>> *To:* 'Abel' <[email-masked]>; 'Anas nazzal' <[email-masked]>
>>>> *Cc:* 'customer care' <[email-masked]>; 'Ashley Fernandes' <
>>>> [email-masked]>; 'Rovie' <[email-masked]>
>>>> *Subject:* RE: Order 600852055
>>>>
>>>>
>>>>
>>>> Hi Anas,
>>>>
>>>>
>>>>
>>>> We will support you this time. Requesting you to inform customer to
>>>> handle it with care.
>>>>
>>>>
>>>>
>>>> We will send the replacement to our driver and kindly collect the
>>>> damage lid from the customer and send it back to us.
>>>>
>>>>
>>>>
>>>> Please let us know to whom we will hand over the lid.
>>>>
>>>>
>>>>
>>>> @ Abel
>>>>
>>>>
>>>>
>>>> Kindly arrange to send replacement lid of Nutricook Smart Pot Prime 8L
>>>> to Mumzworld.
>>>>
>>>>
>>>>
>>>> Thank you!
>>>>
>>>>
>>>>
>>>> Best regards,
>>>>
>>>>
>>>>
>>>> Ivy Czarina Rosel
>>>>
>>>> Online Sales Executive
>>>>
>>>>
>>>>
>>>> Mob:                     +971 55 248 1227
>>>>
>>>> Dir:                         +971 4 247 6754
>>>>
>>>> Email:                    [email-masked]
>>>>
>>>> Website:              www.algt-me.com
>>>>
>>>> Address:              IMPZ C.22, Dubai Production City, Dubai, UAE.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Anas nazzal [mailto:[email-masked] <[email-masked]>]
>>>> *Sent:* Monday, June 22, 2020 10:36 AM
>>>> *To:* Ivy
>>>> *Cc:* customer care; Ashley Fernandes; Rovie; Abel
>>>> *Subject:* Re: Order 600852055
>>>>
>>>>
>>>>
>>>> Dear Ivy,
>>>>
>>>>
>>>>
>>>> Kindly find the attachment.
>>>>
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>> Anas Nazzal
>>>>
>>>>
>>>>
>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>
>>>> Virus-free. www.avast.com
>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>
>>>>
>>>>
>>>> On Mon, Jun 22, 2020 at 10:22 AM Ivy <[email-masked]> wrote:
>>>>
>>>> Hi Anas,
>>>>
>>>>
>>>>
>>>> Please send the invoice of this order.
>>>>
>>>>
>>>>
>>>> Thank you!
>>>>
>>>>
>>>>
>>>> Best regards,
>>>>
>>>>
>>>>
>>>> Ivy Czarina Rosel
>>>>
>>>> Online Sales Executive
>>>>
>>>>
>>>>
>>>> Mob:                     +971 55 248 1227
>>>>
>>>> Dir:                         +971 4 247 6754
>>>>
>>>> Email:                    [email-masked]
>>>>
>>>> Website:              www.algt-me.com
>>>>
>>>> Address:              IMPZ C.22, Dubai Production City, Dubai, UAE.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Anas nazzal [mailto:[email-masked]]
>>>> *Sent:* Monday, June 22, 2020 10:20 AM
>>>> *To:* Ivy
>>>> *Cc:* customer care; Ashley Fernandes; Rovie; Abel
>>>> *Subject:* Re: Order 600852055
>>>>
>>>>
>>>>
>>>> Hi Ivy,
>>>>
>>>>
>>>>
>>>> The below customer by mistake broke the cover of the pan and she would
>>>> like to get the cover only.
>>>>
>>>> we need your confirmation if it is possible to provide the cover only
>>>> for her.
>>>>
>>>> if yes please inform the cost of it.
>>>>
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>> Anas Nazzal
>>>>
>>>>
>>>>
>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>
>>>> Virus-free. www.avast.com
>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>
>>>>
>>>>
>>>> On Mon, Jun 22, 2020 at 9:08 AM Ivy <[email-masked]> wrote:
>>>>
>>>> Hi Anas,
>>>>
>>>>
>>>>
>>>> Good day!
>>>>
>>>>
>>>>
>>>> Kindly let us know what is the issue and provide the invoice of this
>>>> order.
>>>>
>>>>
>>>>
>>>> Thank you!
>>>>
>>>>
>>>>
>>>> Best regards,
>>>>
>>>>
>>>>
>>>> Ivy Czarina Rosel
>>>>
>>>> Online Sales Executive
>>>>
>>>>
>>>>
>>>> Mob:                     +971 55 248 1227
>>>>
>>>> Dir:                         +971 4 247 6754
>>>>
>>>> Email:                    [email-masked]
>>>>
>>>> Website:              www.algt-me.com
>>>>
>>>> Address:              IMPZ C.22, Dubai Production City, Dubai, UAE.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Anas nazzal [mailto:[email-masked]]
>>>> *Sent:* Sunday, June 21, 2020 5:03 PM
>>>> *To:* [email-masked]; [email-masked]; Ashley Fernandes
>>>> *Cc:* customer care
>>>> *Subject:* Order 600852055
>>>>
>>>>
>>>>
>>>> Dear Team,
>>>>
>>>>
>>>>
>>>> The below customer would like to get the cover of the pot for Nutricook
>>>> Smart Pot Prime 1200W Electric Pressure Cooker 8L
>>>>
>>>> Please confirm if it is possible
>>>>
>>>>
>>>>
>>>> Order 600852055
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Best Regards
>>>>
>>>> Anas Nazzal
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>
>>>> Virus-free. www.avast.com
>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>
>>>>
>>>>
>>>>