Subject: Re: SO 600883916- Careem::600883916
From: "Alina D'Souza" <[email-masked]>
To: Ravaid Qasim <[email-masked]>, Sagar Khawani <[email-masked]>, Denmark A <[email-masked]>, Mostafa saad <[email-masked]>, Eugene Mugisa <[email-masked]>
Cc: Radwa Ali <[email-masked]>, Michaela Manibo <[email-masked]>, Taqwa Ali <[email-masked]>, Angeli Fontillas <[email-masked]>, customer care <[email-masked]>, Uae Lastmile <[email-masked]>, Ekta Jesswani <[email-masked]>
Date: Wed, 24 Jun 2020 12:08:19 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team / Sagar,

The customer did not receive the item and is confirmed that the
shipment was sent to an incorrect address

We need to Update CRA as refunded and refund the customer as this is a
technical error

@Denmark A <[email-masked]> please update cra as confirmed by ekta

@Sagar Khawani <[email-masked]> please process refund for now

Regards,
Alina

On Thu, Jun 18, 2020 at 8:07 PM Ravaid Qasim <[email-masked]>
wrote:

> Hi Team,
>
> As per the data of the shipment provided by you details are as under.
>
> Order ID: 600883916
> Customer Name: Bindu Rai
> Shipment delivery date: 8th June.
>
> Our captain Mr Qadeer contacted the customer twice. On the first call
> customer asked our captain to call the next day.
> Next day when he was contacted he informed the captain that he had already
> been contacted by Mumzworld and he has informed them.
> Mr Qadeer our captain delivered him two items in last 10 days as this
> customer had another delivery also in last few days so captain remember
> this person
> very specifically.
> What is the conversation between the customer and Mumzworld we are unaware
> of that.
>
> Thanks.
>
>
> On Thu, Jun 18, 2020 at 2:57 PM Mostafa saad <[email-masked]>
> wrote:
>
>> @Ravaid Qasim <[email-masked]>  please share with me the status
>> for this order.
>>
>>
>>
>> Regards
>>
>> Mostafa Saad
>> Last Mile  Mumzworld
>>
>>
>> On Thu, Jun 18, 2020 at 2:20 PM Radwa Ali <[email-masked]> wrote:
>>
>>> Hi Mostafa,
>>> Please ensure this is delivered today as the customer will request a
>>> refund other wise.
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>> On Tue, Jun 16, 2020 at 4:46 PM Mostafa saad <[email-masked]>
>>> wrote:
>>>
>>>> Hello Michaela
>>>>
>>>> We will collect this order and deliver it to the customer within 24
>>>> hours
>>>>
>>>>
>>>>
>>>> Regards
>>>>
>>>> Mostafa Saad
>>>> LM Supervisor at Mumzworld
>>>>
>>>>
>>>> On Tue, Jun 16, 2020 at 4:26 PM Michaela Manibo <
>>>> [email-masked]> wrote:
>>>>
>>>>> Team,
>>>>>
>>>>> Any update on this now?  We are awaiting for this as we need to update
>>>>> the customer today.
>>>>>
>>>>> @Ravaid Qasim <[email-masked]>
>>>>>
>>>>> @Eugene Mugisa <[email-masked]>
>>>>>
>>>>> Thanks
>>>>>
>>>>>
>>>>>
>>>>> On Tue, Jun 16, 2020 at 12:56 PM Michaela Manibo <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> @Eugene Mugisa <[email-masked]>
>>>>>>
>>>>>> Please help on this ,  The customer is so mad and we need to have
>>>>>> this delivered to the correct customer now
>>>>>>
>>>>>>
>>>>>>
>>>>>> *shamma almansooriAbudhabi, Mohammed bin zayed city zone 30 villa
>>>>>> 127/87T: +971527333756*
>>>>>>
>>>>>>
>>>>>> We are not getting answers from the courier. Please help
>>>>>>
>>>>>> @Uae Lastmile <[email-masked]>
>>>>>>
>>>>>> Thanks
>>>>>>
>>>>>>
>>>>>> On Sun, Jun 14, 2020 at 4:41 PM Mostafa saad <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> @Ravaid Qasim <[email-masked]>  Please check and share
>>>>>>> your feedback.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards
>>>>>>>
>>>>>>> Mostafa Saad
>>>>>>> LM Supervisor at Mumzworld
>>>>>>>
>>>>>>>
>>>>>>> On Sun, Jun 14, 2020 at 10:54 AM Taqwa Ali <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Dear Team
>>>>>>>>
>>>>>>>> Please update as the CM following up.
>>>>>>>>
>>>>>>>> Regards
>>>>>>>> Taqwa
>>>>>>>>
>>>>>>>> On Tue, Jun 9, 2020 at 3:36 PM Angeli Fontillas <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hello Team,
>>>>>>>>>
>>>>>>>>> Please take note of the correct shipping address and arrange the
>>>>>>>>> delivery asap.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *shamma almansooriAbudhabi, Mohammed bin zayed city zone 30 villa
>>>>>>>>> 127/87T: +971527333756*
>>>>>>>>>
>>>>>>>>> Thank you so much.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *Regards,*
>>>>>>>>>
>>>>>>>>> *Angeli Fontillas*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>
> --
>
>
> * <http://www.careem.com/> *
> *Ravaid Qasim *
>
> *B2B Ops Lead -  UAE.*
>
> *Mobile*: +971 (0)522998304
>
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>
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