Subject: Re: Urgent Delivery - Order No. 600842583_2
From: Mohamed Magdy <[email-masked]>
To: Mostafa saad <[email-masked]>
Cc: Hussain Firoz Miyagamwala <[email-masked]>, Amir Julkarnain <[email-masked]>, Mostafa Said <[email-masked]>, Sagar Khawani <[email-masked]>, Shajeeb Cheriyath <[email-masked]>, Umang Mehrotra <[email-masked]>, "Returns.fc" <[email-masked]>, Hyacinth Joyce <[email-masked]>, lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, Denmark A <[email-masked]>
Date: Wed, 24 Jun 2020 11:46:35 +0400
List-Id: <ccteam.mumzworld.com>

@Mostafa saad <[email-masked]> ..Please add it on the tracker

@Hussain Firoz Miyagamwala <[email-masked]> ....Please proceed with
the CRA

On Wed, Jun 24, 2020 at 11:45 AM Mostafa saad <[email-masked]>
wrote:

> Hello Hussain
>
> Lost on lost Maile team
>
> Regards
>
> Mostafa Saad
> Last Mile  Mumzworld
>
>
> On Wed, Jun 24, 2020 at 11:25 AM Hussain Firoz Miyagamwala <
> [email-masked]> wrote:
>
>> @Sagar Khawani <[email-masked]> Please confirm here.
>> Amount 671 AED
>>
>> As per @Mostafa Said <[email-masked]> This is marked as lost.
>>
>>
>>
>> On Tue, Jun 23, 2020 at 4:02 PM Amir Julkarnain <[email-masked]>
>> wrote:
>>
>>> ++ @Hussain Firoz Miyagamwala <[email-masked]>  , please
>>> generate cra
>>>
>>> On Wed, 10 Jun 2020 at 09:27, Amir Julkarnain <[email-masked]>
>>> wrote:
>>>
>>>> ++ @Sagar Khawani <[email-masked]>
>>>>
>>>> On Thu, 4 Jun 2020 at 13:14, Mostafa saad <[email-masked]>
>>>> wrote:
>>>>
>>>>> Confirm.
>>>>>
>>>>>
>>>>> Regards
>>>>>
>>>>> Mostafa Saad
>>>>> LM Supervisor at Mumzworld
>>>>>
>>>>>
>>>>> On Thu, Jun 4, 2020 at 12:59 PM Amir Julkarnain <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hello Mostafa,
>>>>>>
>>>>>> The customer wanted a refund , please confirm if we will mar this as
>>>>>> lost shipment.
>>>>>>
>>>>>> Best regards
>>>>>> Amir
>>>>>>
>>>>>> On Sun, 31 May 2020 at 15:50, Mostafa saad <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hello Amir
>>>>>>>
>>>>>>> Please palace new order
>>>>>>>
>>>>>>> Regards
>>>>>>>
>>>>>>> Mostafa Saad
>>>>>>> LM Supervisor at Mumzworld
>>>>>>>
>>>>>>>
>>>>>>> On Sun, May 31, 2020 at 3:17 PM Amir Julkarnain <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> @Mostafa saad <[email-masked]> ,
>>>>>>>>
>>>>>>>> Please check and update.
>>>>>>>>
>>>>>>>> Best,
>>>>>>>> Amir
>>>>>>>>
>>>>>>>> On Thu, 28 May 2020 at 09:58, Umang Mehrotra <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi Amir,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> This is not received in the WH as of now.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> @Mostafa: Please look into it.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>>
>>>>>>>>> Umang Mehrotra
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *From:* Amir Julkarnain [mailto:[email-masked]]
>>>>>>>>> *Sent:* Thursday, May 28, 2020 9:55 AM
>>>>>>>>> *To:* Mostafa saad <[email-masked]>; Umang Mehrotra <
>>>>>>>>> [email-masked]>; Denmark A <[email-masked]>
>>>>>>>>> *Cc:* Returns.fc <[email-masked]>; Hyacinth Joyce <
>>>>>>>>> [email-masked]>; Hammad <[email-masked]>; Farooq <
>>>>>>>>> [email-masked]>; lastmile <[email-masked]>; Eugene
>>>>>>>>> Mugisa <[email-masked]>; customer care <[email-masked]
>>>>>>>>> >
>>>>>>>>> *Subject:* Re: Urgent Delivery - Order No. 600842583_2
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Hello Team,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Any update on this? we need to give feedback to the customer.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Best Regards
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Wed, 27 May 2020 at 08:51, Amir Julkarnain <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>> Hello Team,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Please update us on this? Customer is following up.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Best Regards
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Tue, 26 May 2020 at 10:58, Amir Julkarnain <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>> Hello Team,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Any update on this?
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Best regards
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Mon, 25 May 2020 at 11:33, Mostafa saad <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>> @Denmark A <[email-masked]>  Please check and proceed.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Regards
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Mostafa Saad
>>>>>>>>>
>>>>>>>>> LM Supervisor at Mumzworld
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Mon, May 25, 2020 at 10:30 AM Amir Julkarnain <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>> Hello Team,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Any update on this?
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Best Regards
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Fri, 22 May 2020 at 10:38, Amir Julkarnain <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>> Hello Team,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Any udpate on this shipment? 600842583_2
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Best Regards
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Sat, 16 May 2020 at 11:13, Farooq <[email-masked]> wrote:
>>>>>>>>>
>>>>>>>>> Hi Mostafa - Kindly hold the shipment back , Since it is cancelled
>>>>>>>>> and still your warehouse.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Best Regards,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *Farooq Javed *| UAE Operations Manager – Last Mile Delivery
>>>>>>>>>
>>>>>>>>> [email-masked] | +971504330629
>>>>>>>>>
>>>>>>>>> [image:
>>>>>>>>> uc%3fexport=download&id=1d4fDrxQEV68SRKBeOLeLkWkH6bQMzVrE&revid=0BxWzdey2sd3hZTBiK2F2cHVzelFYTlpkNUtLWDBteGptREtvPQ]
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> JEEBLY LLC (UAE) | www.JEEBLY.com <http://www.jeebly.com/>
>>>>>>>>> Facility number: 4D, Plot 365-405, Al Quoz industrial Area-1,
>>>>>>>>> Dubai, UAE.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> ------------------------------
>>>>>>>>>
>>>>>>>>> *From:* Hyacinth Joyce <[email-masked]>
>>>>>>>>> *Sent:* Saturday, May 16, 2020 11:09 AM
>>>>>>>>> *To:* Farooq <[email-masked]>; Hammad <[email-masked]>;
>>>>>>>>> Mostafa saad <[email-masked]>; Returns.fc <
>>>>>>>>> [email-masked]>; Denmark A <[email-masked]>
>>>>>>>>> *Cc:* lastmile <[email-masked]>; Eugene Mugisa <
>>>>>>>>> [email-masked]>; customer care <[email-masked]>
>>>>>>>>> *Subject:* Re: Urgent Delivery - Order No. 600842583_2
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Hi team,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> The customer just called to follow up and requested to cancel the
>>>>>>>>> order due to delay.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Please return the shipment to our wh asap.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> @Returns.fc <[email-masked]> Once shipment is
>>>>>>>>> received please update CRA to proceed with refund.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Thank you.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Best Regards,
>>>>>>>>>
>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>
>>>>>>>>> Customer Care Representative
>>>>>>>>>
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Sat, 16 May 2020 at 09:56, Mostafa saad <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>> Hello Hyacinth
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Order completely picked, packed and loaded with ( Jeebly ) and it
>>>>>>>>> will deliver to the customer tomorrow
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Regards
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Mostafa Saad
>>>>>>>>>
>>>>>>>>> LM Supervisor at Mumzworld
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Sat, May 16, 2020 at 9:54 AM Hyacinth Joyce <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>> Hi Team,
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> The customer called to follow up and is very upset. She received a
>>>>>>>>> notification that the order has been shipped on 11th of May.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On the system shows shipped to Jeebly but without an AWB.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Please check and update. The customer will cancel the order if not
>>>>>>>>> delivered Today as the item is urgently needed.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Thank you.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Best Regards,
>>>>>>>>>
>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>
>>>>>>>>> Customer Care Representative
>>>>>>>>>
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>>
>>>>>>>>> *Amir Hussain Julkarnain*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>>
>>>>>>>>> *Amir Hussain Julkarnain*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>>
>>>>>>>>> *Amir Hussain Julkarnain*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>>
>>>>>>>>> *Amir Hussain Julkarnain*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>>
>>>>>>>>> *Amir Hussain Julkarnain*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>> *Amir Hussain Julkarnain*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>
>>>>>> --
>>>>>> *Amir Hussain Julkarnain*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>
>>>>
>>>> --
>>>> *Amir Hussain Julkarnain*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>>> <[email-masked]> │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>
>>>
>>> --
>>> *Amir Hussain Julkarnain*
>>> Junior Team Leader
>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>> <[email-masked]> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>

--