Subject: Re: Urgent Delivery - Order No. 600842583_2
From: Hussain Firoz Miyagamwala <[email-masked]>
To: Amir Julkarnain <[email-masked]>, Mostafa Said <[email-masked]>
Cc: Sagar Khawani <[email-masked]>, Shajeeb Cheriyath <[email-masked]>, Umang Mehrotra <[email-masked]>, Mostafa saad <[email-masked]>, "Returns.fc" <[email-masked]>, Hyacinth Joyce <[email-masked]>, lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, Denmark A <[email-masked]>
Date: Wed, 24 Jun 2020 11:24:36 +0400
List-Id: <ccteam.mumzworld.com>

@Sagar Khawani <[email-masked]> Please confirm here.
Amount 671 AED

As per @Mostafa Said <[email-masked]> This is marked as lost.

On Tue, Jun 23, 2020 at 4:02 PM Amir Julkarnain <[email-masked]>
wrote:

> ++ @Hussain Firoz Miyagamwala <[email-masked]>  , please generate
> cra
>
> On Wed, 10 Jun 2020 at 09:27, Amir Julkarnain <[email-masked]>
> wrote:
>
>> ++ @Sagar Khawani <[email-masked]>
>>
>> On Thu, 4 Jun 2020 at 13:14, Mostafa saad <[email-masked]>
>> wrote:
>>
>>> Confirm.
>>>
>>>
>>> Regards
>>>
>>> Mostafa Saad
>>> LM Supervisor at Mumzworld
>>>
>>>
>>> On Thu, Jun 4, 2020 at 12:59 PM Amir Julkarnain <[email-masked]>
>>> wrote:
>>>
>>>> Hello Mostafa,
>>>>
>>>> The customer wanted a refund , please confirm if we will mar this as
>>>> lost shipment.
>>>>
>>>> Best regards
>>>> Amir
>>>>
>>>> On Sun, 31 May 2020 at 15:50, Mostafa saad <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hello Amir
>>>>>
>>>>> Please palace new order
>>>>>
>>>>> Regards
>>>>>
>>>>> Mostafa Saad
>>>>> LM Supervisor at Mumzworld
>>>>>
>>>>>
>>>>> On Sun, May 31, 2020 at 3:17 PM Amir Julkarnain <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> @Mostafa saad <[email-masked]> ,
>>>>>>
>>>>>> Please check and update.
>>>>>>
>>>>>> Best,
>>>>>> Amir
>>>>>>
>>>>>> On Thu, 28 May 2020 at 09:58, Umang Mehrotra <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Amir,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> This is not received in the WH as of now.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> @Mostafa: Please look into it.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards,
>>>>>>>
>>>>>>> Umang Mehrotra
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From:* Amir Julkarnain [mailto:[email-masked]]
>>>>>>> *Sent:* Thursday, May 28, 2020 9:55 AM
>>>>>>> *To:* Mostafa saad <[email-masked]>; Umang Mehrotra <
>>>>>>> [email-masked]>; Denmark A <[email-masked]>
>>>>>>> *Cc:* Returns.fc <[email-masked]>; Hyacinth Joyce <
>>>>>>> [email-masked]>; Hammad <[email-masked]>; Farooq <
>>>>>>> [email-masked]>; lastmile <[email-masked]>; Eugene
>>>>>>> Mugisa <[email-masked]>; customer care <[email-masked]>
>>>>>>> *Subject:* Re: Urgent Delivery - Order No. 600842583_2
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Hello Team,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Any update on this? we need to give feedback to the customer.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Best Regards
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Wed, 27 May 2020 at 08:51, Amir Julkarnain <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Hello Team,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please update us on this? Customer is following up.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Best Regards
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Tue, 26 May 2020 at 10:58, Amir Julkarnain <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Hello Team,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Any update on this?
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Best regards
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Mon, 25 May 2020 at 11:33, Mostafa saad <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> @Denmark A <[email-masked]>  Please check and proceed.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Mostafa Saad
>>>>>>>
>>>>>>> LM Supervisor at Mumzworld
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Mon, May 25, 2020 at 10:30 AM Amir Julkarnain <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>> Hello Team,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Any update on this?
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Best Regards
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Fri, 22 May 2020 at 10:38, Amir Julkarnain <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Hello Team,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Any udpate on this shipment? 600842583_2
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Best Regards
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sat, 16 May 2020 at 11:13, Farooq <[email-masked]> wrote:
>>>>>>>
>>>>>>> Hi Mostafa - Kindly hold the shipment back , Since it is cancelled
>>>>>>> and still your warehouse.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Farooq Javed *| UAE Operations Manager – Last Mile Delivery
>>>>>>>
>>>>>>> [email-masked] | +971504330629
>>>>>>>
>>>>>>> [image:
>>>>>>> uc%3fexport=download&id=1d4fDrxQEV68SRKBeOLeLkWkH6bQMzVrE&revid=0BxWzdey2sd3hZTBiK2F2cHVzelFYTlpkNUtLWDBteGptREtvPQ]
>>>>>>>
>>>>>>>
>>>>>>> JEEBLY LLC (UAE) | www.JEEBLY.com <http://www.jeebly.com/>
>>>>>>> Facility number: 4D, Plot 365-405, Al Quoz industrial Area-1, Dubai,
>>>>>>> UAE.
>>>>>>>
>>>>>>>
>>>>>>> ------------------------------
>>>>>>>
>>>>>>> *From:* Hyacinth Joyce <[email-masked]>
>>>>>>> *Sent:* Saturday, May 16, 2020 11:09 AM
>>>>>>> *To:* Farooq <[email-masked]>; Hammad <[email-masked]>;
>>>>>>> Mostafa saad <[email-masked]>; Returns.fc <
>>>>>>> [email-masked]>; Denmark A <[email-masked]>
>>>>>>> *Cc:* lastmile <[email-masked]>; Eugene Mugisa <
>>>>>>> [email-masked]>; customer care <[email-masked]>
>>>>>>> *Subject:* Re: Urgent Delivery - Order No. 600842583_2
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Hi team,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> The customer just called to follow up and requested to cancel the
>>>>>>> order due to delay.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please return the shipment to our wh asap.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> @Returns.fc <[email-masked]> Once shipment is
>>>>>>> received please update CRA to proceed with refund.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thank you.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>> *Joyce Alvarado*
>>>>>>>
>>>>>>> Customer Care Representative
>>>>>>>
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>>>  │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sat, 16 May 2020 at 09:56, Mostafa saad <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Hello Hyacinth
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Order completely picked, packed and loaded with ( Jeebly ) and it
>>>>>>> will deliver to the customer tomorrow
>>>>>>>
>>>>>>>
>>>>>>> Regards
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Mostafa Saad
>>>>>>>
>>>>>>> LM Supervisor at Mumzworld
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sat, May 16, 2020 at 9:54 AM Hyacinth Joyce <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> The customer called to follow up and is very upset. She received a
>>>>>>> notification that the order has been shipped on 11th of May.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On the system shows shipped to Jeebly but without an AWB.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please check and update. The customer will cancel the order if not
>>>>>>> delivered Today as the item is urgently needed.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thank you.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>> *Joyce Alvarado*
>>>>>>>
>>>>>>> Customer Care Representative
>>>>>>>
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>>>  │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>> *Amir Hussain Julkarnain*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>> *Amir Hussain Julkarnain*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>> *Amir Hussain Julkarnain*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>> *Amir Hussain Julkarnain*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>> *Amir Hussain Julkarnain*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>> *Amir Hussain Julkarnain*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>
>>>>
>>>> --
>>>> *Amir Hussain Julkarnain*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>>> <[email-masked]> │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>
>>
>> --
>> *Amir Hussain Julkarnain*
>> Customer Care Representative
>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>> <[email-masked]> │ w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>
>
> --
> *Amir Hussain Julkarnain*
> Junior Team Leader
> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
> <[email-masked]> │ w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>