Subject: Re: Delivery Follow up - 600801020// awb: 70776698
From: Mary Anne Agapito <[email-masked]>
To: Zubair Wahid <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>
Cc: Angeli Fontillas <[email-masked]>, Hyacinth Joyce <[email-masked]>, Anas nazzal <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, Asad <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Wed, 24 Jun 2020 11:02:29 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

May we have an update on this shipment?

The customer keeps on following up and insisted to have the same items. Can
we reship it?

Please we need an urgent update.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sun, Jun 21, 2020 at 9:21 AM DXB CS <[email-masked]> wrote:

> Dear Angeli,
>
>
>
> Shipment has been returned to you.
>
>
>
>
>
> Regards,
>
> Anita D’souza
>
> Customer Service Team
>
> Mobile No: +971-504248925
>
>
>
>
> .
>
> *DISCLAIMER: The content of this email is confidential and intended for
> the recipient(s) specified in the message only. It is strictly forbidden to
> share any part of this message with any third party, without a written
> consent of the sender. If you received this message by mistake, please
> reply to this message and follow with its deletion.*
>
>
>
>
>
> *From:* Angeli Fontillas [mailto:[email-masked]]
> *Sent:* Saturday, June 20, 2020 6:08 PM
> *To:* DXB CS <[email-masked]>
> *Cc:* [email-masked]; Hyacinth Joyce <[email-masked]>;
> Anas nazzal <[email-masked]>; Hussain Firoz Miyagamwala <
> [email-masked]>; customer care <[email-masked]>; Eugene
> Mugisa <[email-masked]>; Zubair Wahid <[email-masked]>; Asad <
> [email-masked]>; Ekta Jesswani <[email-masked]>; Amir Julkarnain <
> [email-masked]>; Mary Anne Agapito <[email-masked]>
> *Subject:* Re: Delivery Follow up - 600801020// awb: 70776698
>
>
>
> Hello Team,
>
>
>
> May we have an update on this please?
>
>
>
> Customers is constantly following up.
>
>
>
> @Zubair Wahid <[email-masked]> / @Hussain Firoz Miyagamwala
> <[email-masked]> - Customer wants the same items
>
>
>
> Can we please reship asap and share AWB please
>
>
>
> Thank you.
>
>
>
> On Sat, 13 Jun 2020 at 10:11, DXB CS <[email-masked]> wrote:
>
> Dear Mohsin ,
>
>
>
> Please advise here.
>
>
>
> Regards,
>
> Anita D’souza
>
> Customer Service Team
>
> Mobile No: +971-504248925
>
>
>
>
> .
>
> *DISCLAIMER: The content of this email is confidential and intended for
> the recipient(s) specified in the message only. It is strictly forbidden to
> share any part of this message with any third party, without a written
> consent of the sender. If you received this message by mistake, please
> reply to this message and follow with its deletion.*
>
>
>
>
>
> *From:* Mary Anne Agapito [mailto:[email-masked]]
> *Sent:* Thursday, June 11, 2020 7:07 PM
> *To:* DXB CS <[email-masked]>
> *Cc:* Hyacinth Joyce <[email-masked]>; Anas nazzal <
> [email-masked]>; Hussain Firoz Miyagamwala <[email-masked]>;
> customer care <[email-masked]>; Eugene Mugisa <[email-masked]>;
> Zubair Wahid <[email-masked]>; Asad <[email-masked]>; Ekta
> Jesswani <[email-masked]>; Amir Julkarnain <[email-masked]>
> *Subject:* Re: Delivery Follow up - 600801020// awb: 70776698
>
>
>
> Hi Anita,
>
>
>
>  After several follow-ups why this has been returned to us?
>
>
>
> @Hussain Firoz Miyagamwala <[email-masked]>  @Zubair Wahid
> <[email-masked]>  - is it in the warehouse now? The customer wants
> her order to be reshipped back to her. Unable to place a new order 2 out 4
> are out of stock.
>
>
>
> The customer is extremely furious and wants her order to be delivered the
> soonest possible time.
>
>
>
> Please advise us urgently. Thank you
>
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Thu, Jun 11, 2020 at 1:37 PM DXB CS <[email-masked]> wrote:
>
> DearTeam,
>
>
>
> Shipment has been RTO.
>
> New AWB created .
>
>
>
> Regards,
>
> Anita D’souza
>
> Customer Service Team
>
> Mobile No: +971-504248925
>
>
>
>
> .
>
> *DISCLAIMER: The content of this email is confidential and intended for
> the recipient(s) specified in the message only. It is strictly forbidden to
> share any part of this message with any third party, without a written
> consent of the sender. If you received this message by mistake, please
> reply to this message and follow with its deletion.*
>
>
>
>
>
> *From:* Hyacinth Joyce [mailto:[email-masked]]
> *Sent:* Thursday, June 11, 2020 1:07 PM
> *To:* DXB CS <[email-masked]>
> *Cc:* Anas nazzal <[email-masked]>; Hussain Firoz Miyagamwala <
> [email-masked]>; customer care <[email-masked]>; Eugene
> Mugisa <[email-masked]>
> *Subject:* Re: Delivery Follow up - 600801020// awb: 70776698
>
>
>
> Hi Team,
>
>
>
> Do we have an update on this?
>
>
>
> Thank you.
>
>
>
> Best Regards,
>
> *Joyce Alvarado*
>
> Customer Care Representative
>
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
> On Tue, 9 Jun 2020 at 13:44, DXB CS <[email-masked]> wrote:
>
> Dear team,
>
>
>
> I am still following up with my team .
>
>
>
> Regards,
>
> Anita D’souza
>
> Customer Service Team
>
> Mobile No: +971-504248925
>
>
>
>
> .
>
> *DISCLAIMER: The content of this email is confidential and intended for
> the recipient(s) specified in the message only. It is strictly forbidden to
> share any part of this message with any third party, without a written
> consent of the sender. If you received this message by mistake, please
> reply to this message and follow with its deletion.*
>
>
>
>
>
> *From:* Hyacinth Joyce [mailto:[email-masked]]
> *Sent:* Tuesday, June 9, 2020 1:10 PM
> *To:* DXB CS <[email-masked]>
> *Cc:* Anas nazzal <[email-masked]>; Hussain Firoz Miyagamwala <
> [email-masked]>; customer care <[email-masked]>; Eugene
> Mugisa <[email-masked]>
> *Subject:* Re: Delivery Follow up - 600801020// awb: 70776698
>
>
>
> Hi team,
>
>
>
> The customer called again to follow up.
>
>
>
> Upon tracking its shows:
>
>
>
>
>
>
> Kindly confirm the return status.
>
>
>
> Thank you.
>
>
>
> Best Regards,
>
> *Joyce Alvarado*
>
> Customer Care Representative
>
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
> On Wed, 3 Jun 2020 at 18:33, 'DXB CS' via customer care <
> [email-masked]> wrote:
>
> Dear Anas,
>
>
>
> Please wait for update will revert you back .
>
>
>
>
>
>
>
> Regards,
>
> Anita D’souza
>
> Customer Service Team
>
> Mobile No: +971-504248925
>
>
>
>
> .
>
> *DISCLAIMER: The content of this email is confidential and intended for
> the recipient(s) specified in the message only. It is strictly forbidden to
> share any part of this message with any third party, without a written
> consent of the sender. If you received this message by mistake, please
> reply to this message and follow with its deletion.*
>
>
>
>
>
> *From:* Anas nazzal [mailto:[email-masked]]
> *Sent:* Wednesday, June 3, 2020 6:03 PM
> *To:* DXB CS <[email-masked]>
> *Cc:* Hussain Firoz Miyagamwala <[email-masked]>; customer care <
> [email-masked]>; Eugene Mugisa <[email-masked]>
> *Subject:* Re: Delivery Follow up - 600801020// awb: 70776698
>
>
>
> Dear Team,
>
>
>
> Kindly do the needful as the customer called again to follow up.
>
>
>
> Best regards,
>
> Anas Nazzal
>
>
>
> On Sun, May 31, 2020 at 2:52 PM 'DXB CS' via customer care <
> [email-masked]> wrote:
>
> Noted we will do the needful.
>
>
>
>
>
> Regards,
>
> Anita D’souza
>
> Customer Service Team
>
> Mobile No: +971-504248925
>
>
>
>
> .
>
> *DISCLAIMER: The content of this email is confidential and intended for
> the recipient(s) specified in the message only. It is strictly forbidden to
> share any part of this message with any third party, without a written
> consent of the sender. If you received this message by mistake, please
> reply to this message and follow with its deletion.*
>
>
>
>
>
> *From:* Samiya Sheikh [mailto:[email-masked]]
> *Sent:* Sunday, May 31, 2020 2:43 PM
> *To:* DXB CS <[email-masked]>
> *Cc:* Mary Anne Agapito <[email-masked]>; Hussain Firoz
> Miyagamwala <[email-masked]>; customer care <[email-masked]>;
> Eugene Mugisa <[email-masked]>
> *Subject:* Re: Delivery Follow up - 600801020// awb: 70776698
>
>
>
> Hi Team,
>
>
>
> Kindly arrange an urgent delivery of this shipment.
>
>
>
> Regards
>
>
>
> On Thu, May 28, 2020 at 11:42 AM 'DXB CS' via customer care <
> [email-masked]> wrote:
>
> Dear Mary ,
>
>
>
>
>
> Following up with our team for urgent delivery .
>
>
>
>
>
>
>
> Regards,
>
> Anita D’souza
>
> Customer Service Team
>
> Mobile No: +971-504248925
>
>
>
>
> .
>
> *DISCLAIMER: The content of this email is confidential and intended for
> the recipient(s) specified in the message only. It is strictly forbidden to
> share any part of this message with any third party, without a written
> consent of the sender. If you received this message by mistake, please
> reply to this message and follow with its deletion.*
>
>
>
>
>
> *From:* Mary Anne Agapito [mailto:[email-masked]]
> *Sent:* Thursday, May 28, 2020 10:38 AM
> *To:* DXB CS <[email-masked]>
> *Cc:* Hussain Firoz Miyagamwala <[email-masked]>; customer care <
> [email-masked]>; Eugene Mugisa <[email-masked]>
> *Subject:* Re: Delivery Follow up - 600801020// awb: 70776698
>
>
>
> Hi Anita,
>
>
>
> The customer called again, please ensure the delivery immediately without
> any fail.
>
>
>
> Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Wed, May 27, 2020 at 4:49 PM DXB CS <[email-masked]> wrote:
>
> Dear Mary,
>
>
>
> I totally agree with you , due to more load delays in deliveries.
>
> I already updated subject shipment in delivery request , we will try to
> deliver it pending shipments asap .
>
> Apologize for the inconvenience.
>
>
>
> Regards,
>
> Anita D’souza
>
> Customer Service Team
>
> Mobile No: +971-504248925
>
>
>
>
> .
>
> *DISCLAIMER: The content of this email is confidential and intended for
> the recipient(s) specified in the message only. It is strictly forbidden to
> share any part of this message with any third party, without a written
> consent of the sender. If you received this message by mistake, please
> reply to this message and follow with its deletion.*
>
>
>
>
>
> *From:* Mary Anne Agapito [mailto:[email-masked]]
> *Sent:* Wednesday, May 27, 2020 4:34 PM
> *To:* DXB CS <[email-masked]>
> *Cc:* Hussain Firoz Miyagamwala <[email-masked]>; customer care <
> [email-masked]>; Eugene Mugisa <[email-masked]>
> *Subject:* Re: Delivery Follow up - 600801020// awb: 70776698
>
>
>
> Hi Anita,
>
>
>
> Yes, please. It's been with your company for quite a long time now.
>
>
>
> Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Wed, May 27, 2020 at 2:18 PM DXB CS <[email-masked]> wrote:
>
> Dear Mary,
>
>
>
> The shipment is in the facility .
>
> We will arrange delivery asap.
>
>
>
> Regards,
>
> Anita D’souza
>
> Customer Service Team
>
> Mobile No: +971-504248925
>
>
>
>
> .
>
> *DISCLAIMER: The content of this email is confidential and intended for
> the recipient(s) specified in the message only. It is strictly forbidden to
> share any part of this message with any third party, without a written
> consent of the sender. If you received this message by mistake, please
> reply to this message and follow with its deletion.*
>
>
>
>
>
> *From:* Mary Anne Agapito [mailto:[email-masked]]
> *Sent:* Wednesday, May 27, 2020 1:33 PM
> *To:* DXB CS <[email-masked]>
> *Cc:* Hussain Firoz Miyagamwala <[email-masked]>; customer care <
> [email-masked]>; Eugene Mugisa <[email-masked]>
> *Subject:* Delivery Follow up - 600801020// awb: 70776698
>
>
>
> Hi Anita,
>
>
>
> May we know the status of this order, please?
>
>
>
> Please advise. Thank you
>
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
> --
>
> *Regards,*
>
>
> *Angeli Fontillas*
> Customer Care Representative
> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
> <[email-masked]> │ w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>