Subject: Re: AWB update 200297378
From: Radwa Ali <[email-masked]>
To: Ronald Gaviola <[email-masked]>
Cc: Moataz Salah El Din <[email-masked]>, Samiya Sheikh <[email-masked]>, "ae.mumzworld" <[email-masked]>, Alaa Musa <[email-masked]>, Pankaj Mahey <[email-masked]>, customer care <[email-masked]>, Anas nazzal <[email-masked]>, Asad <[email-masked]>
Date: Wed, 24 Jun 2020 09:14:57 +0400
List-Id: <ccteam.mumzworld.com>

Thanks Ronald, Replacement order for SO#  200297378_2  is new order #
200306934.

*Radwa Ali*
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE

On Tue, Jun 23, 2020 at 11:19 AM Ronald Gaviola <[email-masked]>
wrote:

> Radwa,
>
> As per our understanding, samiya has told us initially that the shipment
> was "delivered" to another customer. assuming collection is the solution to
> hand the items back to the right consignee.
>
> If you are telling us that a customer on the other hand (200297073_2) has
> refused the package (200297378_2) knowing it does not belong to them.
> What we can do is to request DHL to return  the shipment to tamer and you
> may proceed with replacement / refund as advised by +Moataz Salah El Din
> <[email-masked]> .
>
> +ae.mumzworld <[email-masked]> - Khalid this shipment is
> included in your RTS pre-alert to Tamer. Please expedite the RTS
>
>
>
>
> Regards,
> Ronald
>
>
> On Tue, Jun 23, 2020 at 10:52 AM <[email-masked]> wrote:
>
>> Hi Ronald,
>>
>> There is no items to be collected.
>>
>> As highlighted by Samiya, the customer received a package that is not
>> hers and she gave it back on the spot.
>>
>> However her package was delivered already to someone else.
>>
>> What was promised is that we will pick it up and deliver to her ?
>>
>> Returns can not help, please advise if this will be picked up and
>> delivered to the correct customer as per this thread or should we create a
>> replacement order or GC ?
>>
>>
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>> *From:* Ronald Gaviola <[email-masked]>
>> *Sent:* Monday, June 22, 2020 10:43 AM
>> *To:* Radwa Ali <[email-masked]>
>> *Cc:* Moataz Salah El Din <[email-masked]>; Samiya Sheikh <
>> [email-masked]>; ae.mumzworld <[email-masked]>; Alaa Musa <
>> [email-masked]>; Pankaj Mahey <[email-masked]>; customer
>> care <[email-masked]>; Anas nazzal <[email-masked]>
>> *Subject:* Re: AWB update 200297378
>>
>>
>>
>> Radwa,
>>
>>
>>
>> CRA or replacement you can actually decide depending on the customer's
>> request. For collection please follow up with @Moataz Salah El Din
>> <[email-masked]>  to collect the shipment and return it to Tamer.
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> Regards,
>>
>> Ronald
>>
>>
>>
>>
>>
>> On Mon, Jun 22, 2020 at 9:09 AM Radwa Ali <[email-masked]> wrote:
>>
>> Hi Ronald ,
>>
>> Please advise if we can collect this and return and create CRA and issue
>> a replacement for the customer as she has been waiting for this since the
>> 5th of June.
>>
>>
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Sun, Jun 21, 2020 at 8:06 AM Moataz Salah El Din <[email-masked]>
>> wrote:
>>
>> Hi Ronald,
>>
>> We can return in to our warehouse and issue a replacement
>>
>>
>>
>> On Sat, 20 Jun 2020 at 12:55, Ronald Gaviola <[email-masked]>
>> wrote:
>>
>> Samiya,
>>
>>
>>
>> Can't we collect the package from the customer? and deliver to the
>> correct consignee?  +Moataz Salah El Din <[email-masked]>
>>
>>
>>
>>
>>
>> Regards,
>>
>> Ronald
>>
>>
>>
>>
>>
>> On Sat, Jun 20, 2020 at 11:26 AM Samiya Sheikh <[email-masked]>
>> wrote:
>>
>> Hi Ronald,
>>
>>
>>
>> Should we make a replacement for 200297378_2? please confirm.
>>
>>
>>
>> Regards
>>
>>
>>
>>
>>
>> On Fri, Jun 19, 2020 at 9:14 AM Anas nazzal <[email-masked]> wrote:
>>
>> Dear Team,
>>
>>
>>
>> Kindly assist with the below customer as he called again to follow up
>> 200297378_2 delivery.
>>
>>
>>
>> Best Regards,
>>
>> Anas Nazzal
>>
>>
>>
>>
>>
>>
>>
>>
>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>
>> Virus-free. www.avast.com
>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>
>>
>>
>> On Thu, Jun 18, 2020 at 8:38 AM Ronald Gaviola <[email-masked]>
>> wrote:
>>
>> Dear Alaa,
>>
>>
>>
>> As discussed with  +Pankaj Mahey <[email-masked]>  The 200297378_2
>> was delivered to customer 200297073_2.
>>
>>
>>
>> +Moataz Salah El Din <[email-masked]> - Need your support here
>> please. Need to call the customer on   200297073_2  to collect the
>> package for  200297378_2
>>
>>
>>
>> Regards,
>>
>> Ronald
>>
>>
>>
>>
>>
>> On Wed, Jun 17, 2020 at 10:24 AM Alaa Musa <[email-masked]> wrote:
>>
>> Dear team,
>>
>>
>>
>> Could you please confirm to which address was this delivered, as the
>> customer informed us that the courier delivered a wrong package to her and
>> collected it once again and after that she didn't receive any shipment .
>>
>>
>>
>>
>>
>> Regards,
>>
>> Alaa
>>
>>
>>
>>
>>
>> On Wed, 17 Jun 2020 at 09:14, Samiya Sheikh <[email-masked]> wrote:
>>
>> Hi Team,
>>
>>
>>
>> Kindly confirm the tracking no for  200297378_2.  DHL: 1149618573 is
>> delivered to another customer in another city.
>>
>>
>>
>> Regards
>>
>>
>>
>>
>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>
>> Virus-free. www.avast.com
>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>
>>
>>
>>
>> --
>>
>> *Best regards,*
>>
>> *Moataz Salah El-Din*
>> Customer Care Representative
>> p:  +971 (0)4 4339455 │ e: [email-masked] │ w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>