Subject: Re: Order #600765778 // Sku :CMET-AA01-BLACK // Name :Aarke - Carbonator II - Matte Black // Defective
From: Denmark A <[email-masked]>
To: [email-masked]
Cc: [email-masked], customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Samran Iftikhar <[email-masked]>, Umang Mehrotra <[email-masked]>, Mohamed Magdy <[email-masked]>, [email-masked], Jessa Garcia <[email-masked]>
Date: Wed, 24 Jun 2020 08:11:36 +0400
List-Id: <ccteam.mumzworld.com>

Dear Richard,

Replacement item received thank you.

@Alina D'Souza <[email-masked]> FYI.

Regards,
Den mark

On Tue, Jun 23, 2020 at 8:52 AM Denmark A <[email-masked]> wrote:

> Dear Richard,
>
> Apologies today our driver will go there to collect the item.
>
> Regards,
>
> On Tue, Jun 23, 2020 at 8:50 AM Richard Vicencio <[email-masked]>
> wrote:
>
>> Hello Mark,
>>
>>
>>
>> Still no one come to pick up the replacement, ask your driver to call our
>> warehouse before collecting
>>
>>
>>
>>
>>
>> SAHEER -  0504587452
>>
>>
>>
>>
>>
>>
>>
>> Monsterous Regards
>>
>> *Richard Vicencio*
>>
>> Account Manager - eCommerce
>>
>> (Middle East, Africa, CIS & India Sub Continent)
>>
>> Monster Middle East
>>
>> NC 7, Jebel Ali Free Zone
>>
>> Dubai, United Arab Emirates
>>
>> PO Box 18413
>>
>> Tel: +971.4.883.04.05
>>
>> Fax: +971.4.883.04.06
>>
>>
>>
>> *"Saving the World From BAD CABLES"*
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *From:* Richard Vicencio [mailto:[email-masked]]
>> *Sent:* Thursday, June 18, 2020 8:15 AM
>> *To:* 'Denmark A'; [email-masked]
>> *Cc:* 'customer care'; 'Returns.fc'; 'Alina D'Souza'; 'Samran Iftikhar';
>> 'Umang Mehrotra'; 'Mohamed Magdy'; [email-masked]'; '
>> [email-masked]'; 'Jessa Garcia'
>> *Subject:* RE: Order #600765778 // Sku :CMET-AA01-BLACK // Name :Aarke -
>> Carbonator II - Matte Black // Defective
>> *Importance:* High
>>
>>
>>
>> Hello Denmark,
>>
>>
>>
>> Sure, kindly call the below person to arrange, ask your guy to come
>> outside GATE 7 of Jebel Ali between 10am to 3pm only.
>>
>>
>>
>> SAHEER -  0504587452
>>
>>
>>
>>
>>
>>
>>
>> Monsterous Regards
>>
>> *Richard Vicencio*
>>
>> Account Manager - eCommerce
>>
>> (Middle East, Africa, CIS & India Sub Continent)
>>
>> Monster Middle East
>>
>> NC 7, Jebel Ali Free Zone
>>
>> Dubai, United Arab Emirates
>>
>> PO Box 18413
>>
>> Tel: +971.4.883.04.05
>>
>> Fax: +971.4.883.04.06
>>
>>
>>
>> *"Saving the World From BAD CABLES"*
>>
>>
>>
>>
>>
>>
>>
>> *From:* Denmark A [mailto:[email-masked]]
>> *Sent:* Wednesday, June 17, 2020 5:13 PM
>> *To:* [email-masked]
>> *Cc:* customer care; Returns.fc; Alina D'Souza; Samran Iftikhar; Umang
>> Mehrotra; Mohamed Magdy; [email-masked];
>> [email-masked]; Jessa Garcia
>> *Subject:* Re: Order #600765778 // Sku :CMET-AA01-BLACK // Name :Aarke -
>> Carbonator II - Matte Black // Defective
>>
>>
>>
>> Hi Richard,
>>
>>
>>
>> I will ask our driver to collect it by tomorrow, thank you.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Wed, Jun 17, 2020 at 4:53 PM Richard Vicencio <[email-masked]>
>> wrote:
>>
>> Hello Denmark,
>>
>>
>>
>> Thanks, by when you will collect the replacement?
>>
>>
>>
>>
>>
>> Monsterous Regards
>>
>> *Richard Vicencio*
>>
>> Account Manager - eCommerce
>>
>> (Middle East, Africa, CIS & India Sub Continent)
>>
>> Monster Middle East
>>
>> NC 7, Jebel Ali Free Zone
>>
>> Dubai, United Arab Emirates
>>
>> PO Box 18413
>>
>> Tel: +971.4.883.04.05
>>
>> Fax: +971.4.883.04.06
>>
>>
>>
>> *"Saving the World From BAD CABLES"*
>>
>>
>>
>>
>>
>>
>>
>> *From:* Denmark A [mailto:[email-masked]]
>> *Sent:* Wednesday, June 17, 2020 4:29 PM
>> *To:* [email-masked]
>> *Cc:* customer care; Returns.fc; Alina D'Souza; Samran Iftikhar; Umang
>> Mehrotra; Mohamed Magdy; [email-masked]
>> *Subject:* Re: Order #600765778 // Sku :CMET-AA01-BLACK // Name :Aarke -
>> Carbonator II - Matte Black // Defective
>>
>>
>>
>> Dear Richard,
>>
>>
>>
>> Po # for your reference.
>>
>>
>>
>> POMUMZ_DXB166474
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Wed, Jun 17, 2020 at 4:11 PM Richard Vicencio <[email-masked]>
>> wrote:
>>
>> Hello Denmark,
>>
>>
>>
>> Item received, however, can you please share a valid PO, as we can’t
>> locate this PO number from our system.
>>
>>
>>
>>
>>
>> Monsterous Regards
>>
>> *Richard Vicencio*
>>
>> Account Manager - eCommerce
>>
>> (Middle East, Africa, CIS & India Sub Continent)
>>
>> Monster Middle East
>>
>> NC 7, Jebel Ali Free Zone
>>
>> Dubai, United Arab Emirates
>>
>> PO Box 18413
>>
>> Tel: +971.4.883.04.05
>>
>> Fax: +971.4.883.04.06
>>
>>
>>
>> *"Saving the World From BAD CABLES"*
>>
>>
>>
>>
>>
>>
>>
>> *From:* Denmark A [mailto:[email-masked]]
>> *Sent:* Sunday, June 14, 2020 2:22 PM
>> *To:* [email-masked]
>> *Cc:* customer care; Returns.fc; Alina D'Souza; Samran Iftikhar; Umang
>> Mehrotra; Mohamed Magdy; [email-masked]
>> *Subject:* Re: Order #600765778 // Sku :CMET-AA01-BLACK // Name :Aarke -
>> Carbonator II - Matte Black // Defective
>>
>>
>>
>> Dear Richard,
>>
>>
>>
>> Noted with thanks, our driver will take the item back to you for your
>> further investigation.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>
>>
>> On Sun, Jun 14, 2020 at 2:21 PM Richard Vicencio <[email-masked]>
>> wrote:
>>
>> Hello,
>>
>>
>>
>>
>>
>> There’s no video attachment.
>>
>> You may return it to the below address for checking, if found faulty, we
>> will have it replace free of charge.
>>
>>
>>
>>
>>
>>
>>
>> MONSTER MIDDLE EAST
>>
>> NC7 BLUE SHED WAREHOUSE, JEBEL ALI FREE ZONE
>>
>> C/0 VANGIE/RICHARD
>>
>>
>>
>>
>>
>> Monsterous Regards
>>
>> *Richard Vicencio*
>>
>> Account Manager - eCommerce
>>
>> (Middle East, Africa, CIS & India Sub Continent)
>>
>> Monster Middle East
>>
>> NC 7, Jebel Ali Free Zone
>>
>> Dubai, United Arab Emirates
>>
>> PO Box 18413
>>
>> Tel: +971.4.883.04.05
>>
>> Fax: +971.4.883.04.06
>>
>>
>>
>> *"Saving the World From BAD CABLES"*
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> *From:* Denmark A [mailto:[email-masked]]
>> *Sent:* Sunday, June 14, 2020 2:08 PM
>> *To:* [email-masked]
>> *Cc:* customer care; Returns.fc; Alina D'Souza; Samran Iftikhar; Umang
>> Mehrotra; Mohamed Magdy
>> *Subject:* Order #600765778 // Sku :CMET-AA01-BLACK // Name :Aarke -
>> Carbonator II - Matte Black // Defective
>>
>>
>>
>> Dear Vendor,
>>
>>
>>
>> Please see the below customer complaint and allow us to send the item
>> back to you for your further evaluation.
>>
>>
>>
>> This is absolute nonsense. The machine does not work still. We bought a
>> new cylinder last time and it made no difference. We will send you a video.
>> Our friends have exactly the same machine and theirs does not do this. We
>> expect a brand new machine. Thank you
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> We appreciate your support in this matter, Thank you.
>>
>>
>>
>> Regards,
>>
>> Den mark
>>
>>