Subject: Re: Warranty claim - TNS-MQ_3025_Omlette - SO# 600785379
From: Radwa Ali <[email-masked]>
To: Nikita <[email-masked]>
Cc: Syed Raza Ali Rizvi <[email-masked]>, customer care <[email-masked]>
Date: Wed, 24 Jun 2020 07:57:41 +0400
List-Id: <ccteam.mumzworld.com>

Hi Nikita,
Please find the attached photos.
*Radwa Ali*
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE

On Tue, Jun 23, 2020 at 9:35 AM Nikita <[email-masked]> wrote:

> Noted.
>
> Kindly ask the customer to send a picture of the damaged part so that I
> can know the specific part that she is looking for and then quote the price
> accordingly.
>
>
>
>
>
> Regards,
>
> Nikita
>
>
>
> *From:* Radwa Ali [mailto:[email-masked]]
> *Sent:* Monday, June 22, 2020 5:20 PM
> *To:* Nikita <[email-masked]>
> *Cc:* Syed Raza Ali Rizvi <[email-masked]>; customer care <
> [email-masked]>
> *Subject:* Re: Warranty claim - TNS-MQ_3025_Omlette - SO# 600785379
>
>
>
> Hi,
>
> POMUMZ_DXB173317
>
> Please advise the price.
>
>
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>
>
> On Mon, Jun 22, 2020 at 5:11 PM Nikita <[email-masked]> wrote:
>
> Hi,
>
>
>
> I’ll only be able to advice further once you share the PO number of the
> item.
>
>
>
>
>
> Regards,
>
> Nikita
>
>
>
> *From:* [email-masked] [mailto:[email-masked]]
> *Sent:* Monday, June 22, 2020 4:41 PM
> *To:* 'Nikita' <[email-masked]>; 'Syed Raza Ali Rizvi' <[email-masked]>
> *Cc:* 'customer care' <[email-masked]>
> *Subject:* RE: Warranty claim - TNS-MQ_3025_Omlette - SO# 600785379
>
>
>
> Hi Nikita,
>
> She mentioned the plastic is melting.
>
> Which I assume is not covered In warranty.
>
> Can it be replaced ? and how much is the replacement?
>
>
>
>
> Best Regards,
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
> *From:* Nikita <[email-masked]>
> *Sent:* Monday, June 22, 2020 3:25 PM
> *To:* 'Syed Raza Ali Rizvi' <[email-masked]>; 'Radwa Ali' <
> [email-masked]>
> *Cc:* 'customer care' <[email-masked]>
> *Subject:* RE: Warranty claim - TNS-MQ_3025_Omlette - SO# 600785379
>
>
>
> Dear Radwa,
>
>
>
> Could you please revert back with the PO number of this item.
>
> Also, kindly specify on how the item is damaged. Do send any pic/video if
> possible.
>
>
>
> Regards,
>
> Nikita
>
>
>
> *From:* Radwa Ali [mailto:[email-masked] <[email-masked]>]
> *Sent:* Monday, June 22, 2020 2:42 PM
> *To:* Syed Raza Ali Rizvi
> *Cc:* customer care
> *Subject:* Warranty claim - TNS-MQ_3025_Omlette - SO# 600785379
>
>
>
> Hi Syed,
>
> Please advise if we can replace this part of the product as it was damaged.
>
> SKU:TNS-MQ_3025_Omlette
>
> SO# 600785379
>
> We have attached the sales receipt and image of the faulty item.
>
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>