Subject: Re: SO # 100132217_2 - 5666692219
From: Hussain Firoz Miyagamwala <[email-masked]>
To: Radwa Ali <[email-masked]>
Cc: Ahmed Irfan <[email-masked]>, Mary Anne Agapito <[email-masked]>, Zubair Wahid <[email-masked]>, Taqwa Ali <[email-masked]>, KSA Lastmile <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, Yaseen Shaqra <[email-masked]>
Date: Tue, 23 Jun 2020 18:04:44 +0400
List-Id: <ccteam.mumzworld.com>

@Ahmed Irfan <[email-masked]> Subject Order cancelled as confirmed

CRAKTM6923

On Tue, Jun 23, 2020 at 12:28 PM <[email-masked]> wrote:

> Hi @Hussain Firoz Miyagamwala <[email-masked]>
>
> Please create an additional CRA for the below items as we need to refund
> ASAP.
>
> The customer keeps following up and he is very upset.
>
>
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
> *From:* Ahmed Irfan <[email-masked]>
> *Sent:* Monday, June 22, 2020 6:07 PM
> *To:* Hussain Firoz Miyagamwala <[email-masked]>
> *Cc:* Mary Anne Agapito <[email-masked]>; Zubair Wahid <
> [email-masked]>; Taqwa Ali <[email-masked]>; KSA Lastmile <
> [email-masked]>; customer care <[email-masked]>; Eugene
> Mugisa <[email-masked]>; Yaseen Shaqra <[email-masked]>
> *Subject:* Re: SO # 100132217_2 - 5666692219
>
>
>
> Confirmed please proceed
>
>
>
> On Sun, Jun 21, 2020 at 3:47 PM Hussain Firoz Miyagamwala <
> [email-masked]> wrote:
>
> @Zubair Wahid <[email-masked]> @Ahmed Irfan <[email-masked]> Please
> check and confirm
>
>
>
>
>
> On Sun, Jun 21, 2020 at 8:17 AM Mary Anne Agapito <[email-masked]>
> wrote:
>
> Hi Zubair and Hussain,
>
>
>
> The CRA created for this order is incomplete. (CRAKTM6082)
>
>
>
> Please create additional CRA for the items mentioned below
>
>
>
> 100132217_2
>
> KSA-AIP-219224
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=448361>
>
> Tommee Tippee - Sangenic Tec Cassette Tub - White
>
>
>
>
> 100132217_2
>
> HDC-8901138819262
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=299159>
>
> Himalaya Herbals - Baby Care Gift Pack
>
>
>
> Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Mon, Jun 15, 2020 at 7:03 PM Zubair Wahid <[email-masked]> wrote:
>
> The order has been cancelled
>
>
>
> On Mon, Jun 15, 2020 at 5:50 PM Mahmoud Omar <[email-masked]> wrote:
>
> Hi ,
>
>
>
> We will do the necessary .
>
>
>
> Regards ,
>
>
>
> *From:* Taqwa Ali [mailto:[email-masked]]
> *Sent:* Monday, June 15, 2020 5:43 PM
> *To:* Mahmoud Omar
> *Cc:* Zubair Wahid; KSA Lastmile; customer care; Eugene Mugisa; Ronald
> Gaviola; Abdulrahman Alafaliq; Yaseen Shaqra
> *Subject:* Re: SO # 100132217_2 - 5666692219
>
>
>
> Dear Mahmoud
>
>
>
> Please cancel, and return the order as per CM request
>
>
>
> Regards
>
> Taqwa
>
>
>
> On Wed, Jun 10, 2020 at 2:39 PM Mahmoud Omar <[email-masked]> wrote:
>
> Hello ,
>
>
>
> Cell phone number has been updated but shipment is pending pickup .
>
>
>
> Regards ,
>
>
>
> *From:* Taqwa Ali [mailto:[email-masked]]
> *Sent:* Wednesday, June 10, 2020 11:40 AM
> *To:* Zubair Wahid
> *Cc:* KSA Lastmile; customer care; Eugene Mugisa; Ronald Gaviola; Mahmoud
> Omar; Abdulrahman Alafaliq; Yaseen Shaqra
> *Subject:* Re: SO # 100132217_2 - 5666692219
>
>
>
> Dear Team
>
>
>
> Kindly contact the CM on this number : *00966500099215*
>
>
>
> *please dispatch the order urgently *
>
>
>
> *Regards*
>
> *Taqwa *
>
>
>
> On Wed, Jun 10, 2020 at 12:26 PM Yaseen Shaqra <[email-masked]>
> wrote:
>
> Hi Team,
>
>
>
> Please make sure to hand over the shipment to barq today, as the customer
> is waiting for the shipment since 09.04.2020
>
>
>
> @KSA Lastmile <[email-masked]> @Zubair Wahid
> <[email-masked]> Please do the needful at the soonest
>
>
>
> @Mahmoud Omar <[email-masked]> @Abdulrahman Alafaliq
> <[email-masked]> Please make sure to deliver the shipment ASAP once
> you receive the shipment
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>