Subject: Re: Product return - UAE - Order #600841970
From: "Alina D'Souza" <[email-masked]>
To: Radwa Ali <[email-masked]>
Cc: Ekta Jesswani <[email-masked]>, Mostafa saad <[email-masked]>, customer care <[email-masked]>, "<Reimil Alejandro >" <[email-masked]>, Asad <[email-masked]>
Date: Tue, 23 Jun 2020 16:21:23 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mostafa / Eugene,

Please advise that the below item was requested to cancel and yet delivered

We need to collect the item and its already cancelled on NS

Cannot raise A CRA, Please arrange collection

Regards,
Alina

On Tue, Jun 23, 2020 at 4:14 PM <[email-masked]> wrote:

> Hi @Alina D'Souza <[email-masked]>@Mostafa saad
> <[email-masked]>@Ekta Jesswani <[email-masked]>,
>
> Please advise who will collect this item ? as the case is pending in my
> bin with no updates.
>
> This is an item that the customer received even though it is closed on NS.
>
>
>
> Returns team has advised they can’t create CRA for an item that was not
> delivered. (On the system)
>
> Can you please advise who will arrange pick up ?
>
>
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
> *From:* Radwa Ali <[email-masked]>
> *Sent:* Thursday, June 18, 2020 8:03 AM
> *To:* Alina D'Souza <[email-masked]>; Ekta Jesswani <
> [email-masked]>
> *Cc:* customer care <[email-masked]>; <Reimil Alejandro > <
> [email-masked]>; Mostafa saad <[email-masked]>; Asad <
> [email-masked]>
> *Subject:* Re: Product return - UAE - Order #600841970
>
>
>
> Hi Alina and Ekta,
>
> Please check and advise as this has been pending in my bin when it is for
> a return with no update.
>
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>
>
> On Thu, Jun 11, 2020 at 1:13 PM Radwa Ali <[email-masked]> wrote:
>
> Hi All,
>
> Is this picked up ?
>
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>
>
> On Mon, Jun 1, 2020 at 9:54 AM Radwa Ali <[email-masked]> wrote:
>
> Hi All,
>
> Any updates ?
>
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>
>
> On Wed, May 27, 2020 at 2:12 PM <[email-masked]> wrote:
>
> Hi @Reimil Alejandro <[email-masked]>
> <[email-masked]%3E>,
>
> Please cancel the item on NS as the customer still received the package.
>
> @Mostafa saad <[email-masked]>
>
>
>
> Please arrange collection  as the item does not appear shipped on the
> system and we can’t create CRA for it as per Alina.
>
>
>
>
> Best Regards,
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>