Subject: RE: Product return - UAE - Order #600841970
From: <[email-masked]>
To: "'Alina D'Souza'" <[email-masked]>, "'Ekta Jesswani'" <[email-masked]>, "'Mostafa saad'" <[email-masked]>
Cc: "'customer care'" <[email-masked]>, "'<Reimil Alejandro >'" <[email-masked]>, "'Asad'" <[email-masked]>
Date: Tue, 23 Jun 2020 16:14:50 +0400
List-Id: <ccteam.mumzworld.com>

Hi  <mailto:[email-masked]> @Alina D'Souza <mailto:[email-masked]> @Mostafa saad <mailto:[email-masked]> @Ekta Jesswani,

Please advise who will collect this item ? as the case is pending in my bin with no updates.

This is an item that the customer received even though it is closed on NS.

Returns team has advised they can’t create CRA for an item that was not delivered. (On the system)

Can you please advise who will arrange pick up ?

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

 

From: Radwa Ali <[email-masked]> 
Sent: Thursday, June 18, 2020 8:03 AM
To: Alina D'Souza <[email-masked]>; Ekta Jesswani <[email-masked]>
Cc: customer care <[email-masked]>; <Reimil Alejandro > <[email-masked]>; Mostafa saad <[email-masked]>; Asad <[email-masked]>
Subject: Re: Product return - UAE - Order #600841970

Hi Alina and Ekta,

Please check and advise as this has been pending in my bin when it is for a return with no update.

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

  <https://mail.google.com/mail/u/0/?ui=2&ik=e24c88d399&attid=0.1&permmsgid=msg-f%3A1649981980103539680&th=16e5e9de71ddfbe0&view=fimg&sz=s0-l75-ft&attbid=ANGjdJ95JLKhOXcIJT5jHbVS3TTIuAiTB8AyBMAI_OSFtYzX6b5JJbj27qNVGtuKksk8I52g1jQ5y40FXGSxBCednlYy-F_nlrrq5hZe> 

 

On Thu, Jun 11, 2020 at 1:13 PM Radwa Ali <[email-masked] <mailto:[email-masked]> > wrote:

Hi All,

Is this picked up ?

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

  <https://ci3.googleusercontent.com/proxy/lPcR2zUoVkd42BIDolvy7pnVr45QOWMBV68rIRzXxFtVDWSUuduJcH4Jb0NYBjvckvctPbD_gHherPkoeFTZp100gTQWwFIQWRbjZKyiWHXai9U4EuG85WTWwVaBUoxOIpqubuf1L57h5OGXqzCvg_U9oY_k_5slVWa23QuP2YtG8ylYNIE7kjbDtO-ea5WA4XFU8tVwjC3AAWWPELWPA62> 

 

On Mon, Jun 1, 2020 at 9:54 AM Radwa Ali <[email-masked] <mailto:[email-masked]> > wrote:

Hi All,

Any updates ?

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

  <https://ci3.googleusercontent.com/proxy/lPcR2zUoVkd42BIDolvy7pnVr45QOWMBV68rIRzXxFtVDWSUuduJcH4Jb0NYBjvckvctPbD_gHherPkoeFTZp100gTQWwFIQWRbjZKyiWHXai9U4EuG85WTWwVaBUoxOIpqubuf1L57h5OGXqzCvg_U9oY_k_5slVWa23QuP2YtG8ylYNIE7kjbDtO-ea5WA4XFU8tVwjC3AAWWPELWPA62> 

 

On Wed, May 27, 2020 at 2:12 PM <[email-masked] <mailto:[email-masked]> > wrote:

Hi  <mailto:[email-masked]%3E> @Reimil Alejandro <[email-masked]>,

Please cancel the item on NS as the customer still received the package.

 <mailto:[email-masked]> @Mostafa saad 

Please arrange collection  as the item does not appear shipped on the system and we can’t create CRA for it as per Alina.

Best Regards,

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <mailto:[email-masked]>   │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE