Subject: Re: Unable to complete order
From: "'Shafi Shaik (Mumzworld Catalogue)' via customer care" <[email-masked]>
Cc: demo <[email-masked]>, Amr Abed <[email-masked]>, customer care <[email-masked]>, Lina Espinoza <[email-masked]>, Dhanasekar Pandi <[email-masked]>
Date: Tue, 23 Jun 2020 05:46:07 +0000
List-Id: <ccteam.mumzworld.com>

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Shafi Shaik, Jun 23, 2020, 9:46 AM GMT+4

Dear Kristine,

Thanks for finding error on wrong product weights, attached sheet updated with correct weight requesting to update all of these SKU’s weight in attached sheet.

 

Many thanks

Shafi Shaik

Ecommerce & IT

 

EMSONS |M: 0557449835| T +971 6 5578444 ext. 110 | F +971 6 5578688 | E [email-masked]

Address: P.O. Box 62894, Dubai, U.A.E. | W www.emsons.com (http://www.emsons.com/)

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Attachment(s):
image001.jpg - https://mumzworldhelp.zendesk.com/attachments/token/x19OlPue9dirwmEtQeiQkZ8Ic/?name=image001.jpg
New SKU-Emsons- Spartan, Mongoose,Neon, Y Volution (1).xlsx - https://mumzworldhelp.zendesk.com/attachments/token/GFGKk9n4MbiZ10KO0IjAlkTsI/?name=New+SKU-Emsons-+Spartan%2C+Mongoose%2CNeon%2C+Y+Volution+%281%29.xlsx

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Kristine Carlos, Jun 23, 2020, 9:06 AM GMT+4

Dear Shafi,

Good day!

Follow up on your advise for below concern please.

Kindly provide us the correct item and shipping weight of the below items please.

 ![](https://mumzworldhelp.zendesk.com/attachments/token/wKaZDe0mrceGMlq8N7YEpJ1R5/?name=inline1713491470.png)​

Thanks,

Kristine

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Kristine Carlos, Jun 18, 2020, 11:49 AM GMT+4

Dear Shafi,

Kindly provide us the correct item and shipping weight of the below items please.

See attached vendor upload sheet for your reference. (Ticket ID: 793014)

 ![](https://mumzworldhelp.zendesk.com/attachments/token/wKaZDe0mrceGMlq8N7YEpJ1R5/?name=inline1713491470.png)​

Thanks,

Kristine

Attachment(s):
New SKU-Emsons- Spartan, Mongoose,Neon, Y Volution.xlsx - https://mumzworldhelp.zendesk.com/attachments/token/xYNmYsd4HycZ12GFNLcELm5cU/?name=New+SKU-Emsons-+Spartan%2C+Mongoose%2CNeon%2C+Y+Volution.xlsx

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Jayson Reyes, Jun 18, 2020, 11:00 AM GMT+4

Hi Kristine,

Kindly check upload sheet.

Regards,

Jayson Reyes

m: +971 50 460 55 13 │ p:  +971 (0)4 245 1331 │ e: [email-masked] │ w: www.mumzworld.com

a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

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demo, Jun 17, 2020, 8:45 AM GMT+4

+ Looping Data team

One item in her cart is marked as 96KG, and it is just a bike helmet EM-SP-9009

@Catalogue Data please check and update the item weight.

Thanks

On Tue, 16 Jun 2020 at 16:26, Sara Ahmed <[email-masked]> wrote:

Looping Dhana to assist

On Tue, 16 Jun 2020 at 15:29, Angeli Fontillas <[email-masked]> wrote:

Hello team,

Customer is having an issue in completing an order online , getting a message that shipping is more than 100kg.

Checked items from his cart and tried placing the order in MG but the shipping fee is not showing up.

Customer email- [email-masked]

Kindly help to check on what we can do to help customer complete the order.

Thank you 

Regards,

Angeli Fontillas
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked] │ w: www.mumzworld.com (http://www.mumzworld.com/)
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

--

Sara Ahmed

Head of Technology

e: [email-masked] │ w: www.mumzworld.com (http://www.mumzworld.com/)

a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

--

Sara Ahmed

Head of Technology

e: [email-masked] │ w: www.mumzworld.com (http://www.mumzworld.com/)

a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

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