Subject: Re: Chat Performance
From: Urvika Chaudhary <[email-masked]>
To: Asad <[email-masked]>
Cc: Rosette Modiri <[email-masked]>, Amir Julkarnain <[email-masked]>, Ekta Jesswani <[email-masked]>, rodina <[email-masked]>, saurabh <[email-masked]>
Date: Mon, 22 Jun 2020 22:06:40 -0700 (MST)

Hi Asad, 

Please find below the number of chats served by the agents as on 22/06/2020- 23/06/2020 

Mohammed Obiedo- 114 
Ahmad Daher- 89 
Dipayan- 81 

Thanks & Regards 

Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "Urvika Chaudhary" <[email-masked]> 
To: "Asad" <[email-masked]> 
Cc: "Rosette Modiri" <[email-masked]>, "Amir Julkarnain" <[email-masked]>, "Ekta Jesswani" <[email-masked]>, "rodina" <[email-masked]>, "saurabh" <[email-masked]> 
Sent: Monday, June 22, 2020 2:29:44 PM 
Subject: Re: Chat Performance 

Hi Asad, 

As requested, please find below the number of chats served by the agents as on 21/06/2020- 22/06/2020 

Mohammed Obiedo- 111 
Ahmad Daher- 72 
Dipayan- 93 

Thanks & Regards 

Urvika Chaudhary 
Training Manager 

Cherry E-Commerce Services Pvt. Ltd. 
[email-masked] 
[ http://www.livesalesman.com/ | www.livesalesman.com ] 

From: "saurabh" <[email-masked]> 
To: "Asad" <[email-masked]> 
Cc: "Rosette Modiri" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Amir Julkarnain" <[email-masked]>, "Ekta Jesswani" <[email-masked]>, "rodina" <[email-masked]> 
Sent: Monday, June 22, 2020 11:18:23 AM 
Subject: Re: Chat Performance 

Hi Asad, 

This is Deeksha 

Thank you for your email. I just spoke with Urvika about this. I will also join you guys on the call today to better understand what is happening. 

Speak to you soon 

Regards, 

Deeksha Dadu 
LiveSalesman 

On Jun 22, 2020, at 10:16 AM, Asad . <[email-masked]> wrote: 

BQ_BEGIN

Gm Team, 

I am concerned about the performance of the agents on the chat. Can we please have a quick discussion after todays briefing to plan the next steps? Issues here are number of chats served in the whole day and the ratings. 

	

Dipayan Banerjee 	

12 Chats / 50% Rating 

Mohammed Obeido 	

38 / 62.50% 

Khalid M Salaheldin 	

13 / ? 

Ahmad Daher 	

27 / 42.86% 

Kind Regards, 

Asad Pirzada 
Chief Operations Officer 

M +971 504 09 5386 
E [ mailto:[email-masked] | [email-masked] ] 

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE 

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