Subject: Re: URGENT REFUND TICKETS - MCI CASES
From: "Leena ." <[email-masked]>
To: "Asad ." <[email-masked]>
Cc: Ekta Jesswani <[email-masked]>, Sagar Khawani <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Malak Nobeh <[email-masked]>, customer care <[email-masked]>, Shajeeb Cheriyath <[email-masked]>, Fahad Shafiq <[email-masked]>
Date: Tue, 23 Jun 2020 02:52:10 +0400
List-Id: <ccteam.mumzworld.com>

*To be Clear *

MCI case is Either *delivered *or *refunded* - no other status will be
accepted - any change to this will impact our licence in KSA

Leena

On Mon, Jun 22, 2020 at 12:28 PM Asad . <[email-masked]> wrote:

> Yes definitely we should prioritise these cases.
>
>
>
> Kind Regards,
>
> *Asad Pirzada*
> Chief Operations Officer
>
> *M * +971 504 09 5386
> *E* [email-masked]
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>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
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> *From: *Ekta Jesswani <[email-masked]>
> *Date: *Monday, 22 June 2020 at 12:00 PM
> *To: *Sagar Khawani <[email-masked]>
> *Cc: *Hussain Firoz Miyagamwala <[email-masked]>, Malak Nobeh <
> [email-masked]>, customer care <[email-masked]>, Shajeeb
> Cheriyath <[email-masked]>, Fahad Shafiq <[email-masked]>,
> Asad <[email-masked]>, Leena <[email-masked]>
> *Subject: *Re: URGENT REFUND TICKETS - MCI CASES
>
>
>
> Hi Sagar,
>
>
>
> Checked these cases randomly, and these order numbers have CRA and already
> refunded.
>
> Please process these refunds immediately to close these MCI cases.
>
>
>
> @Leena <[email-masked]> @Asad <[email-masked]> Can we please
> process MCI refund cases like we are currently doing Naqel?
>
> For MCI cases to be closed and updated on the file, we need
> immediate refunds to be processed.
>
> For deliveries, we will liaise with Zubair to deliver urgently.
>
>
>
> Thanks
>
>
>
> Regards,
>
> Ekta
>
>
>
>
>
>
>
> On Mon, 22 Jun 2020 at 10:47, Sagar Khawani <[email-masked]> wrote:
>
> Malak
>
> Pls share asap
>
>
>
> There are 2-3 invoice for each order and some are delivered
>
> So we want to know actual invoice to refund.
>
>
>
> Pls share below detail asap
>
>
>
> Thx
>
> Sagar
>
>
>
> *From:* Hussain Firoz Miyagamwala <[email-masked]>
> *Sent:* Monday, June 22, 2020 10:16 AM
> *To:* Sagar Khawani <[email-masked]>; Malak Nobeh <
> [email-masked]>; customer care <[email-masked]>; Shajeeb
> Cheriyath <[email-masked]>; Fahad Shafiq <[email-masked]>;
> Ekta Jesswani <[email-masked]>
> *Subject:* Re: URGENT REFUND TICKETS - MCI CASES
>
>
>
> Dear Malak,
>
>
>
> Can you share the related AWB and courier name for the below orders.
>
>
>
> Order
>
> Ticket
>
> 100145005
>
> 1061462
>
> 700223808
>
> 1139662
>
> 700232826
>
> 1091554
>
> 100134636
>
> 1131880
>
> 200258228
>
> 1131505
>
> 200260742
>
> 1139723
>
> 100130833
>
> 1139748
>
> 100148185
>
> 1123535
>
> 600105377
>
> 1129353
>
> 200274347
>
> 1131409
>
> 200261661
>
> 1127141
>
> 200273150
>
> 1139822
>
> 100137352
>
> 1132260
>
> 200255318
>
> 1130526
>
> 200261653
>
> 1131665
>
> 200265627
>
> 1134045
>
> 100139828
>
> 1134322
>
> 100148834
>
> 1131651
>
>
>
>
>
>
>
>
>
> On Mon, Jun 22, 2020 at 9:12 AM Sagar Khawani <[email-masked]> wrote:
>
> See we have cra and product receipt
>
> This is urgent
>
>
>
> ---------- Forwarded message ---------
> From: *Malak Nobeh* <[email-masked]>
> Date: Mon, 22 Jun 2020, 08:05
> Subject: Re: URGENT REFUND TICKETS - MCI CASES
> To: Sagar Khawani <[email-masked]>
> Cc: customer care <[email-masked]>, Shajeeb Cheriyath <
> [email-masked]>, Fahad Shafiq <[email-masked]>, Ekta Jesswani
> <[email-masked]>
>
>
>
> Hi Sagar,
>
> Ksa orders , please process.
>
> Thanks.
>
>
>
> On Mon, 22 Jun 2020 at 00:52, Sagar Khawani <[email-masked]> wrote:
>
> This is Dubai or ksa ?
>
>
>
> *From:* Malak Nobeh <[email-masked]>
> *Sent:* Sunday, June 21, 2020 7:17 PM
> *To:* Sagar Khawani <[email-masked]>
> *Cc:* customer care <[email-masked]>; Shajeeb Cheriyath <
> [email-masked]>; Fahad Shafiq <[email-masked]>; Ekta Jesswani
> <[email-masked]>
> *Subject:* URGENT REFUND TICKETS - MCI CASES
>
>
>
> Dear Sagar,
>
> Please process the refund for the below orders as we promised to close the
> cases within 2 days Max.
>
> Order
>
> Ticket
>
> 100145005
>
> 1061462
>
> 700223808
>
> 1139662
>
> 700232826
>
> 1091554
>
> 100134636
>
> 1131880
>
> 200258228
>
> 1131505
>
> 200260742
>
> 1139723
>
> 100130833
>
> 1139748
>
> 100148185
>
> 1123535
>
> 600105377
>
> 1129353
>
> 200274347
>
> 1131409
>
> 200261661
>
> 1127141
>
> 200273150
>
> 1139822
>
> 100137352
>
> 1132260
>
> 200255318
>
> 1130526
>
> 200261653
>
> 1131665
>
> 200265627
>
> 1134045
>
> 100139828
>
> 1134322
>
> 100148834
>
> 1131651
>
>
> Thanks.
>
>
>
> --
>
>
>
>
>
> --
>
>
>
>
>
> --
>
> *Regards, *
>
>
>
>