Subject: Re: Order 100151236 // DHL-Express::4712002116 << Reference ID: 58825343 >>
From: "ae.mumzworld via customer care" <[email-masked]>
To: [email-masked], [email-masked]
Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 22 Jun 2020 22:50:29 +0200 (CEST)
List-Id: <ccteam.mumzworld.com>

Hi Ronald,

Good day.

My sincere apologies for the late response.

This shipment was not handed over to DHL. The waybill was generated but the physical shipment was not handed over.

Should you require any further assistance, please contact me directly. Best Regards, Khalid KhalfanKey Account AdvisorDHL EXPRESSP.O.Box 6252DubaiUnited Arab Emirates2924114 

 
>> Original Message ... >> From: [email-masked] >> To: [email-masked] >> Cc: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked] >> Subject: Re: Order 100151236 // DHL-Express::4712002116 >> Sent: Sat, 20 Jun 2020 16:17:53 UTC+04:00 >> >>
Khalid +ae.mumzworld  >>Since we are not getting an update we will consider this shipment as lost. >>  >>  >>  >> Regards,Ronald >> >>
On Sat, Jun 20, 2020 at 2:21 PM Mary Anne Agapito <[email-masked]> wrote: >>Hi Team, >>May we have an update on this shipment? >>The customer is extremely furious. As per her, she contacted DHL and the shipment is not with them. >>Please clarify. We need an urgent update. The customer has been following up several times. >>Thank youWarm Regards, >> Mary Anne Agapito >> Customer Care Representative >> p:  +971 (0)4 4339455  │ e: [email-masked] │ w: www.mumzworld.com >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE >>  >>  >> >> >>On Sat, Jun 20, 2020 at 9:06 AM Samiya Sheikh <[email-masked]> wrote: >>Hi Team, >>Kindly assist urgently. >>Regards  >>On Fri, Jun 19, 2020 at 9:19 AM <[email-masked]> wrote: >>Hi @Ronald Gaviola, 
Any updates ?

Best Regards,
Radwa Ali >> Customer Care Representative >> p:  +971 526476307│ e: [email-masked]  │ w: www.mumzworld.com >> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE
[[:removedImage(image001.png):]]
 
From: Ronald Gaviola <[email-masked]>  >> Sent: Wednesday, June 17, 2020 3:44 PM >> To: Samiya Sheikh <[email-masked]>; ae.mumzworld <[email-masked]> >> Cc: Eugene Mugisa <[email-masked]>; Pankaj Mahey <[email-masked]>; customer care <[email-masked]> >> Subject: Re: Order 100151236 // DHL-Express::4712002116
 
+ae.mumzworld Khalid
 
Please advise as to why the shipment is not moving.

 
 
Regards,
Ronald

On Wed, Jun 17, 2020 at 2:26 PM Samiya Sheikh <[email-masked]> wrote:
Hi Team,
 
Kindly update urgently @Ronald Gaviola 
 
Regards 
 
On Mon, Jun 15, 2020 at 2:35 PM Samiya Sheikh <[email-masked]> wrote:
Hi Team,
 
Kindly update the status of this shipment urgently. no update since May 23rd.
 
[[:removedImage(image003.png):]]
 
Regards