Subject: Re: Arabic Language Test - Muhammed Golwala
From: "Fauzan Ahmad . Musalman" <[email-masked]>
To: HR <[email-masked]>
Cc: Shakeeb Arsalan <[email-masked]>, Deeksha Dadu <[email-masked]>, saurabh <[email-masked]>, Urvika Chaudhary <[email-masked]>, Seeta Seeta <[email-masked]>
Date: Mon, 22 Jun 2020 10:30:43 -0700 (MST)

Hi Harpreet, 

The candidate is native level and i evaluate the test 8.5 out of 10. 

Regards, 
Fauzan 

From: "HR" <[email-masked]> 
To: "Shakeeb Arsalan" <[email-masked]>, "Fauzan Ahmad, Musalman" <[email-masked]> 
Cc: "Deeksha Dadu" <[email-masked]>, "saurabh" <[email-masked]>, "Urvika Chaudhary" <[email-masked]>, "Seeta Seeta" <[email-masked]> 
Sent: Sunday, 21 June, 2020 20:33:23 
Subject: Fwd: Arabic Language Test - Muhammed Golwala 

Hi Team, 

Please evaluate the test internally. 

Regards, 
Harpreet Jaswal 
Cherry E Commerce Services Pvt. Ltd . 
Noida, India 
+911204332621 Ex.12 
+917042335393 

	
	
			Foreign Language Screening Test 
		Name 	Muhammed Golwala / (91) 9167952544 / [email-masked] 
Whats your first language 	Arabic 
Please answer in grammatically correct ENGLISH the following situation in 100 words: You are working for Pizza Hut as a phone order executive. You took the order from a customer and informed him that his order will be delivered in 30 minutes. The customer calls you back after 45 minutes complaining that he has not received his Pizza yet. When you check you realised that you made a mistake and you entered his address incorrectly. You have the customer waiting on phone, what would you do in this situation? 	Hello sir/madam, there has been a slight delay in the delivery due to a technical issue from our side. You will be provided with a complimentary discount coupon on the next delivery made. We regret for the inconvenience caused. Thank you 
In ENGLISH - Please describe your Background (Personal, Educational, Professional) - 50 - 100 words 	Iam a native arabic speaker, born in saudi arabia to an Indian nationality parents. Persuaded my education in arabic medium till middle/ higher studies . I Came to India when i was 17 and completed my diploma from IB board and currently on the final year of my graduation in Bachelor's of arts. With my education i have been working simultaneously in the recruitment and translation industry for quite sometime 
In YOUR LANGUAGE: What according to you is the difference between good and great customer service? 	العميل الجيد يفرق عن العميل المميز بعدة صفات. أولهم الولاء بالعميل المميز يكون ترابط بين اعجابه للمنتج واستخدامه وينمو الحب فيه. بينم العميل الجيد قد يشتري المنتج مره وحده فقط في حياته لانه مهتم في تنافس السعر بالسوق 
Please answer this question in YOUR LANGUAGE: In 5 sentences please explain what makes you the right candidate for customer service job. 	لدي خبرة عدة سنوات في التعامل مع العملاء المحليين والدولين في عدة قطاعات اقتصاديه وجلب الترابط بيننا بالتفاهم والمودة. ورضاء العميل اهم شيء لي. وهذا يشكل فرقا كبيرا على تكوين شبكة كبيرة من العملاء وجلبهم للمنتج بالاعجاب وليس بالافراض 
Please answer this question in YOUR LANGUAGE: In 200 - 500 words please tell us about any city or town that you traveled to 	لقد سافرت الا البحرين حيث كنت اسكن في السعودية. وذهبنا انا والعائلة من جدة الا الخبر بالسيارة وقطعنا مسافة كبيرة اخذت عدة ساعات الى ان جاءت بنا الليل. فلحقنا على الجسر التي تربط بين الخبر والبحرين قبل اقفال منفذها البري وكان فيها زحمة السعوديين والسياح الذي كانوا ينوون على قيامهم في البحرين لعدة أسباب، اولها كانت السياحه والسينما حين وقتها كان ممنوعا في السعوديه وثانيا عملهم ودراستهم الخاصه. فكان على وصولنا استقبالا بارها بالعمران وزينة الشوارع بالالوان مختلفه والمهرجانات المتعدده كان حتما شيئا جميلا وذكرياته لن تنسى