Subject: Re: ITEM NOT DELIVERED - MCI CASE - 1384881153 - 200280729 << Reference ID: 58416585 >>
From: Malak Nobeh <[email-masked]>
To: "ae.mumzworld" <[email-masked]>
Cc: "Mohanad Abououf (DHL AE)" <[email-masked]>, Ronald Gaviola <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>
Date: Mon, 22 Jun 2020 18:57:16 +0400
List-Id: <ccteam.mumzworld.com>

Hello,

Please ensure to process urgent delivery for the shipment as this is MCI
CASE.

Thanks.

On Sun, 21 Jun 2020 at 23:15, <[email-masked]> wrote:

> Hi Mohanad,
>
>
> Good day.
>
>
> Well noted. I shall check & investigate with our team in Saudi Arabia.
>
>
> Please hold for the next update, latest by 23/06/2020 at 16:00 hours.
>
>
> Should you require any further assistance, please contact me directly.
>
> Best Regards,
>
> *Khalid Khalfan*
> Key Account Advisor
>
> DHL EXPRESS
> P.O.Box 6252
> Dubai
> United Arab Emirates
> 2924114
>
>
>
>
>
>
>
>
>
>
> >> *Original Message ...*
> >> From: [email-masked]
> >> To: [email-masked], [email-masked], [email-masked]
> >> Cc: [email-masked], [email-masked]
> >> Subject: RE: ITEM NOT DELIVERED - MCI CASE - 1384881153 - 200280729 <<
> Reference ID: 58416585 >>
> >> Sent: Sun, 21 Jun 2020 12:44:36 UTC+04:00
> >>
> >>
>
> Hi Khalid,
>
>
>
> The below shipment hasn’t been received by the customer, please we need
> your support to open a trace and escalate to Saud for an update.
>
>
>
> *Stay Safe!*
>
> *Mohanad AbouOuf*
> >> Key Accounts Manager
>
> DHL EXPRESS
> >> P.O.Box 6252
> >> Dubai, Meydan
> >> United Arab Emirates
>
> Mobile: +971 56 177 0271
> >> Toll Free: 600 567 567
>
> *DHL Express – Excellence. Simply delivered.*
>
> [[:removedImage(image001.png):]]
>
> [[:removedImage(image002.gif):]]*GO**GREEN* *– Environmental protection
> with DHL*
>
> *Please consider your environmental responsibility before printing this
> e-mail.*
>
>
>
> *From:* Ronald Gaviola [mailto:[email-masked]]
> >> *Sent:* Sunday, June 21, 2020 12:03 PM
> >> *To:* Malak Nobeh <[email-masked]>; Mohanad Abououf (DHL AE) <
> [email-masked]>
> >> *Cc:* customer care <[email-masked]>; ae.mumzworld <
> [email-masked]>; Eugene Mugisa <[email-masked]>
> >> *Subject:* Re: ITEM NOT DELIVERED - MCI CASE - 1384881153 - 200280729
> << Reference ID: 58416585 >>
>
>
>
> Escalating to   +Mohanad Abououf (DHL AE) <[email-masked]>
>
>
>
> Could you please make sure this package will be delivered today.
>
>
>
>
>
> Regards,
>
> Ronald
>
>
>
>
>
> On Sun, Jun 21, 2020 at 11:40 AM Malak Nobeh <[email-masked]> wrote:
>
> Ronald,
> >>
> >> Please advice , the customer didn't receive her order .
> >>
> >> Thanks.
>
>
>
> On Thu, 18 Jun 2020 at 17:55, <[email-masked]> wrote:
>
> Hi Malak,
>
>
>
> Good day.
>
>
>
> This shipment was handedover to our third party team for the delivery, on
> 29th May. The delivery details are not visible, as it was carried out via
> third party.
>
>
>
> Please confirm if the consignee is claiming not received.
>
>
>
> Should you require any further assistance, please contact me directly.
>
>
>
> Best Regards,
>
>
>
> *Khalid Khalfan*
>
> Key Account Advisor
>
>
>
> DHL EXPRESS
>
> P.O.Box 6252
>
> Dubai
>
> United Arab Emirates
>
> 2924114
>
>
>
> [[:removedImage(image004.jpg):]]
>
>
>
>
>
>
>
>
>
>
>
> >> *Original Message ...*
> >> From: [email-masked]
> >> To: [email-masked]
> >> Cc: [email-masked], [email-masked], [email-masked]
> >> Subject: ITEM NOT DELIVERED - MCI CASE - 1384881153 - 200280729
> >> Sent: Wed, 17 Jun 2020 06:20:56 UTC+04:00
> >>
> >>
>
> Dears,
> >>
> >> Please push the order for urgent delivery.
> >>
> >> https://www.dhl.com/en/express/tracking.shtml?AWB=1384881153&brand=DHL
>
> >>
> >> Thanks.
> >>
> >>
>
>
> >>
>
> --
> >>
>
> [[:removedImage(_WRD070.jpg):]]
> >>
>
>
>
>
>
>
>
>
> --
>
> [[:removedImage(_WRD070.jpg):]]
>
>
>
>

--