Subject: Re: No movement for shipment 100143082/ Shipa S001111874673
From: Ahmed Irfan <[email-masked]>
To: Amir Julkarnain <[email-masked]>
Cc: Zubair Wahid <[email-masked]>, Amr Essam <[email-masked]>, Eugene Mugisa <[email-masked]>, Angeli Fontillas <[email-masked]>, Anas nazzal <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Ronald Gaviola <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, KSA Lastmile <[email-masked]>
Date: Mon, 22 Jun 2020 17:52:21 +0300
List-Id: <ccteam.mumzworld.com>

Adding Raghu & Azhar in the loop,

Hi Raghu & Azhar,

Please dispatch the order ASAP. The current status of the order is

30-Apr-20 100143082 IF1232339 100143082 S001111874673 Shipa-KSA Pending
Pickup Please dispatch ASAP

On Sun, Jun 21, 2020 at 4:41 PM Amir Julkarnain <[email-masked]>
wrote:

> Hi Zubair,
>
> As discussed, please retrieve this shipment as we already proceed with the
> replacement. The customer was waiting for the order for 2 months.
>
> New order: 100143082
>
> Best Regards
>
> On Sun, 21 Jun 2020 at 14:36, Zubair Wahid <[email-masked]> wrote:
>
>> +Ahmed look into this
>>
>> On Sun, Jun 21, 2020, 1:35 PM Amr Essam <[email-masked]> wrote:
>>
>>> Hi Eugene,
>>>
>>> We didn't receive the shipment from your side.
>>>
>>>
>>> Regards,
>>>
>>> On Sun, Jun 21, 2020 at 1:31 PM Eugene Mugisa <[email-masked]>
>>> wrote:
>>>
>>>> + @Amr Essam <[email-masked]>
>>>>
>>>>
>>>>
>>>> What is the update here
>>>>
>>>>
>>>>
>>>> Best,
>>>>
>>>> Eugene.
>>>>
>>>>
>>>>
>>>> *From:* Angeli Fontillas <[email-masked]>
>>>> *Sent:* Sunday, June 21, 2020 2:26 PM
>>>> *To:* Anas nazzal <[email-masked]>; Hussain Firoz Miyagamwala <
>>>> [email-masked]>; Zubair Wahid <[email-masked]>
>>>> *Cc:* Ronald Gaviola <[email-masked]>; Eugene Mugisa <
>>>> [email-masked]>; customer care <[email-masked]>; Ekta
>>>> Jesswani <[email-masked]>; Amir Julkarnain <[email-masked]>
>>>> *Subject:* Re: No movement for shipment 100143082/ Shipa S001111874673
>>>>
>>>>
>>>>
>>>> Hello Team,
>>>>
>>>>
>>>>
>>>> May we have an update on this please, customer is furious with the
>>>> delay.
>>>>
>>>>
>>>>
>>>> No movement from Shipa since 30th of April.
>>>>
>>>>
>>>>
>>>> Can we please check and ship this out with DHL express and share AWB
>>>> asap.
>>>>
>>>>
>>>>
>>>> Thank you.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Mon, 1 Jun 2020 at 11:46, Anas nazzal <[email-masked]> wrote:
>>>>
>>>> Dear Team,
>>>>
>>>>
>>>>
>>>> Kindly do the needful as the customer keeps calling to follow up and
>>>> there is no update has been shared yet.
>>>>
>>>>
>>>>
>>>> Best Regards,
>>>>
>>>> Anas Nazzal
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Thu, May 21, 2020 at 8:46 PM Mohammed Ali Naji Almahdi <
>>>> [email-masked]> wrote:
>>>>
>>>> Dear KSA team,
>>>>
>>>>
>>>>
>>>> The customer for this shipment is following up and the tracking shows
>>>> there has been no movement since the 30th of April.
>>>>
>>>>
>>>>
>>>> Could you please follow up with the courier so that the shipment can be
>>>> completed and if there are  any issues please let me know.
>>>>
>>>>
>>>>
>>>> Kind Regards,
>>>>
>>>>
>>>>
>>>> Mohammed
>>>>
>>>>
>>>>
>>>>
>>>> --
>>>>
>>>> *Regards,*
>>>>
>>>>
>>>> *Angeli Fontillas*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
>>>> <[email-masked]> │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>
>>>
>>> --
>>>
>>> Amr Essam
>>> Account Management
>>> <http://shipa.com/logistics-for-business/shipa-delivery/>
>>> *M:* +966594621560
>>> [email-masked]
>>> shipa.com/delivery
>>> <http://shipa.com/logistics-for-business/shipa-delivery/>
>>>
>>
>
> --
> *Amir Hussain Julkarnain*
> Junior Team Leader
> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
> <[email-masked]> │ w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>