Subject: Re: Shipa-KSA::S000994685362 || 200272376 || Urgent
From: Alaa Musa <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>, Zubair Wahid <[email-masked]>, "Raghu Nalloor (R3PL)" <[email-masked]>
Cc: Amani Bani Odeh <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, Ekta Jesswani <[email-masked]>, Leena <[email-masked]>, Sagar Khawani <[email-masked]>
Date: Mon, 22 Jun 2020 18:35:29 +0400
List-Id: <ccteam.mumzworld.com>

Hello team,

Please update, was this raised

Regards,
Alaa

On Sun, 21 Jun 2020 at 16:38, Hussain Firoz Miyagamwala <
[email-masked]> wrote:

> Dear Zubair,
>
> Please confirm if the below item was not dispatched.
>
> MD-CCFNB
>
>
>
> On Sun, Jun 21, 2020 at 4:35 PM Amani Bani Odeh <[email-masked]>
> wrote:
>
>> Hi Hussain ,
>>
>> Please raise CRA for MD-CCFNB
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=297765> as
>> the customer only receives the free sample.
>> Sagar requires CRA to process the refund.
>>
>> Thanks,
>> Amani
>>
>> On Sat, Jun 13, 2020 at 10:00 AM Amani Bani Odeh <[email-masked]>
>> wrote:
>>
>>> Dears,
>>>
>>> Please update on this today asap , as if the item not shipped we need to
>>> process a refund .
>>>
>>> Thanks,
>>> Amani
>>>
>>> On Fri, Jun 12, 2020 at 11:59 AM Amani Bani Odeh <[email-masked]>
>>> wrote:
>>>
>>>> Dears,
>>>>
>>>> The customer didn't receive the actual item only the free sample was
>>>> delivered,
>>>> The customer complaining to the MCI and ask fr a refund, we need to
>>>> close it today
>>>>
>>>> Sagar , Leena , Please assist to process the refund.
>>>> Refund ticket # Incident #1121854
>>>>
>>>> Thanks,
>>>> Amani
>>>>
>>>> On Fri, Jun 5, 2020 at 9:33 AM Amani Bani Odeh <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Hussain,
>>>>>
>>>>> Please create CRA as the customer asks for a refund.
>>>>>
>>>>> @Ekta Jesswani <[email-masked]> please assist to proceed as the
>>>>> customer is very furious.
>>>>>
>>>>> Thanks,
>>>>> Amani
>>>>>
>>>>> On Fri, Jun 5, 2020 at 9:30 AM Amani Bani Odeh <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Dears,
>>>>>>
>>>>>> The customer is following up , please advise he is going to complain
>>>>>> to the MCI and on social media .
>>>>>>
>>>>>> Thanks,
>>>>>> Amani
>>>>>>
>>>>>> On Fri, May 8, 2020 at 6:05 PM Amani Bani Odeh <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Dear Hussain,
>>>>>>>
>>>>>>> Please check the customer didn't receive the actual item he ordered
>>>>>>> he only received the free sample. Please update asap this customer follow
>>>>>>> up on social media.
>>>>>>>
>>>>>>> Thanks,
>>>>>>> Amani
>>>>>>>
>>>>>>