Subject: Re: Wrong Item Received SKU SBF-EZ_DP_GR - Order No. 600892919_2
From: Hyacinth Joyce <[email-masked]>
To: Nitin Jain <[email-masked]>, Karthik Sankar <[email-masked]>
Cc: customer care <[email-masked]>
Date: Mon, 22 Jun 2020 16:54:15 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

@Nitin Jain <[email-masked]> Thank you for the update.

The customer agreed to receive red color as a replacement. We have placed a
new order for it and arranged a collection of the green bag.

@Karthik Sankar <[email-masked]> New order is created - so 600903140
Kindly assist to raise the PO and to receive the item within 48hrs time
frame.

The customer will travel on weekend and she needs to receive the item
before it.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Mon, 22 Jun 2020 at 15:00, Nitin Jain <[email-masked]> wrote:

> Hi Team,
> Seems the structure changed for new stock of Green bag.
> Is it possible to request customer to change to some other color? Black,
> Grey, Blue, Red etc are all same as earlier version with back zip & 3
> bottle compartments.
> If no, we do not have stock for the old version green bag now and may
> take  ~1 month to be back in stock.
> Pls help to check and confirm back.
> Thanks
> Nitin
>
> On Mon, Jun 22, 2020 at 12:58 PM Hyacinth Joyce <[email-masked]>
> wrote:
>
>> Hi team,
>>
>> We have a customer who received the mentioned item differently as what is
>> shown in the website.
>>
>> The bottle pockets are only 2 and there is no zipper compartment behind
>> the bag as shown in the website. Please see the below images for
>> your reference.
>>
>> Images of the item received by the customer:
>>
>> Images shown in our website:
>>
>> Kindly confirm if the item that shows in our website is available in
>> order for us to process a replacement.
>>
>> Thank you.
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>
>
> --
> Regards
> Nitin Jain
>