Subject: Re: Gate Issue- 600817762// SKU: BS-KS-30
From: Ashley Fernandes <[email-masked]>
To: Rachel Maris <[email-masked]>
Cc: Mary Anne Agapito <[email-masked]>, customer care <[email-masked]>, Ionna Ocampo <[email-masked]>, contact us <[email-masked]>, Gunjan Agrawal <[email-masked]>
Date: Mon, 22 Jun 2020 16:15:09 +0400
List-Id: <ccteam.mumzworld.com>

Noted with thanks @Rachel Maris <[email-masked]>

Regards,

*Ashley Fernandes*

Logistics Executive

*P* +971 4 245 1358      *M* +971 56 948 3116       *E* [email-masked]

*A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

 <https://www.instagram.com/mumzworldcom/> [image:
facebook] <https://www.facebook.com/mumzworld> 
<https://www.youtube.com/user/MumZworld> 
<https://www.snapchat.com/add/mumzworld.com> 
<https://twitter.com/mumzworld>

 <https://www.mumzworld.com/en/>

 <https://www.mumzworld.com/en/media-and-press>

On Mon, Jun 22, 2020 at 1:18 PM Rachel Maris <[email-masked]> wrote:

> Dear Ashley,
>
> The reinstallation of the banister has been done by our team today. Please
> find the attached POI and picture of the banister.
>
> Regards,
> Rachel
>
>
>
>
>
> *Rachel Maris*
>
> F-10, Times Square Center,
>
> Dubai, P O Box 127011
>
> T:  +9714-3883454
>
> W: www.b-safe.ae
>
>
>
>  <http://www.facebook.com/BSafeDubai>   
> <http://www.twitter.com/BSafeUAE>   
> <http://www.youtube.com/BSafeDubai>    
> <http://www.pinterest.com/BsafeDubai>
>
>
>
>
> On Sun, Jun 21, 2020 at 12:28 PM Rachel Maris <[email-masked]> wrote:
>
>> Dear Ashley,
>>
>> Noted. The schedule of reinstallation has been booked tomorrow at 10am.
>>
>> Regards,
>> Rachel
>>
>>
>>
>> *Rachel Maris*
>>
>> F-10, Times Square Center,
>>
>> Dubai, P O Box 127011
>>
>> T:  +9714-3883454
>>
>> W: www.b-safe.ae
>>
>>
>>
>>  <http://www.facebook.com/BSafeDubai>   
>> <http://www.twitter.com/BSafeUAE>   
>> <http://www.youtube.com/BSafeDubai>    
>> <http://www.pinterest.com/BsafeDubai>
>>
>>
>>
>>
>> On Sun, Jun 21, 2020 at 12:23 PM Ashley Fernandes <[email-masked]>
>> wrote:
>>
>>> Dear Rachel,
>>>
>>> Kindly reschedule it for tomorrow, 22nd June. The customer confirmed
>>> their availability. The team can directly enter the customer's villa even
>>> if the customer doesn't answer the call.
>>>
>>> Thanks and Regards,
>>>
>>> *Ashley Fernandes*
>>>
>>> Logistics Executive
>>>
>>>
>>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>>> mumzworld.com
>>>
>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>> UAE
>>>
>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>> facebook] <https://www.facebook.com/mumzworld> 
>>> <https://www.youtube.com/user/MumZworld> 
>>> <https://www.snapchat.com/add/mumzworld.com> 
>>> <https://twitter.com/mumzworld>
>>>
>>>  <https://www.mumzworld.com/en/>
>>>
>>>  <https://www.mumzworld.com/en/media-and-press>
>>>
>>>
>>> On Sun, Jun 21, 2020 at 11:39 AM Rachel Maris <[email-masked]> wrote:
>>>
>>>> Dear Ashley,
>>>>
>>>> Noted with thanks.
>>>>
>>>> Regards,
>>>> Rachel
>>>>
>>>>
>>>>
>>>> *Rachel Maris*
>>>>
>>>> F-10, Times Square Center,
>>>>
>>>> Dubai, P O Box 127011
>>>>
>>>> T:  +9714-3883454
>>>>
>>>> W: www.b-safe.ae
>>>>
>>>>
>>>>
>>>>  <http://www.facebook.com/BSafeDubai>   [image:
>>>> Twitter] <http://www.twitter.com/BSafeUAE>   
>>>> <http://www.youtube.com/BSafeDubai>    
>>>> <http://www.pinterest.com/BsafeDubai>
>>>>
>>>>
>>>>
>>>>
>>>> On Sun, Jun 21, 2020 at 9:08 AM Ashley Fernandes <[email-masked]>
>>>> wrote:
>>>>
>>>>>  ***We will* not *proceed with the installation today (I tried to
>>>>> call the customer now but he's still not answering).
>>>>>
>>>>>
>>>>> Thanks and Regards,
>>>>>
>>>>> *Ashley Fernandes*
>>>>>
>>>>> Logistics Executive
>>>>>
>>>>>
>>>>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>>>>> mumzworld.com
>>>>>
>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>> Dubai, UAE.
>>>>>
>>>>>
>>>>>  <https://www.mumzworld.com/en/>
>>>>>
>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>
>>>>>
>>>>> On Sun, Jun 21, 2020 at 9:07 AM Ashley Fernandes <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Dear Rachel,
>>>>>>
>>>>>> A very good morning to you!
>>>>>>
>>>>>> Please do not proceed with the reinstallation as there is no
>>>>>> confirmation yet from the customer. The customer doesn't seem to be
>>>>>> responding to any calls nor giving any confirmation through email.
>>>>>>
>>>>>> @Mary Anne Agapito <[email-masked]> : The customer doesn't
>>>>>> seem to be responding to any calls. We will  proceed with the
>>>>>> installation today (I tried to call customer now but he's still not
>>>>>> answering). Kindly try to get an alternate number where the customer can be
>>>>>> contacted and the confirmation before we book the next schedule.
>>>>>>
>>>>>>
>>>>>> Thanks and Regards,
>>>>>>
>>>>>> *Ashley Fernandes*
>>>>>>
>>>>>> Logistics Executive
>>>>>>
>>>>>>
>>>>>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>>>>>> mumzworld.com
>>>>>>
>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>> Dubai, UAE.
>>>>>>
>>>>>>
>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>
>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>
>>>>>>
>>>>>> On Sat, Jun 20, 2020 at 5:52 PM Rachel Maris <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Dear Ashley,
>>>>>>>
>>>>>>> Please update us if the customer has been notified for the
>>>>>>> reinstallation tomorrow, Sunday, June 21, 2020 between 11am to 12pm.
>>>>>>>
>>>>>>> We have booked the schedule for tomorrow. Please confirm.
>>>>>>>
>>>>>>> Regards,
>>>>>>> Rachel
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Rachel Maris*
>>>>>>>
>>>>>>> F-10, Times Square Center,
>>>>>>>
>>>>>>> Dubai, P O Box 127011
>>>>>>>
>>>>>>> T:  +9714-3883454
>>>>>>>
>>>>>>> W: www.b-safe.ae
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>  <http://www.facebook.com/BSafeDubai>   [image:
>>>>>>> Twitter] <http://www.twitter.com/BSafeUAE>   
>>>>>>> <http://www.youtube.com/BSafeDubai>    
>>>>>>> <http://www.pinterest.com/BsafeDubai>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Thu, Jun 18, 2020 at 12:53 PM Ashley Fernandes <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Dear Mac,
>>>>>>>>
>>>>>>>> Kindly get confirmation from the customer as per the below
>>>>>>>> reschedule. The team cannot proceed unless the customer confirms us back.
>>>>>>>>
>>>>>>>> Thanks and Regards,
>>>>>>>>
>>>>>>>> *Ashley Fernandes*
>>>>>>>>
>>>>>>>> Logistics Executive
>>>>>>>>
>>>>>>>>
>>>>>>>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>>>>>>>> mumzworld.com
>>>>>>>>
>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>>> Dubai, UAE
>>>>>>>>
>>>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>>>> <https://twitter.com/mumzworld>
>>>>>>>>
>>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>>
>>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Thu, Jun 18, 2020 at 12:48 PM Ionna Ocampo <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi Mary and Ashely,
>>>>>>>>>
>>>>>>>>> Good afternoon.
>>>>>>>>>
>>>>>>>>> The reinstallation has not been pushed through today as the client
>>>>>>>>> is not available.
>>>>>>>>>
>>>>>>>>> Please advise the customer that we will be able to visit on Sunday
>>>>>>>>> between 11-12pm.
>>>>>>>>>
>>>>>>>>> Regards
>>>>>>>>> Ionna
>>>>>>>>>
>>>>>>>>> On Mon, Jun 15, 2020 at 3:00 PM Ionna Ocampo <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Mary Anne,
>>>>>>>>>>
>>>>>>>>>> Good afternoon.
>>>>>>>>>>
>>>>>>>>>> Apologies for the delayed response.
>>>>>>>>>>
>>>>>>>>>> Please advise the client that we will be able to repair the
>>>>>>>>>> shield on Thursday, June 18, 2020 between 12-1pm.
>>>>>>>>>>
>>>>>>>>>> Regards
>>>>>>>>>> Ionna
>>>>>>>>>>
>>>>>>>>>> On Wed, Jun 10, 2020 at 12:37 PM Ashley Fernandes <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Dear Ionna/Rachel,
>>>>>>>>>>>
>>>>>>>>>>> Good Day!
>>>>>>>>>>>
>>>>>>>>>>> Kindly assist as per the below email.
>>>>>>>>>>>
>>>>>>>>>>> Thanks and Regards,
>>>>>>>>>>>
>>>>>>>>>>> *Ashley Fernandes*
>>>>>>>>>>>
>>>>>>>>>>> Logistics Executive
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>>>>>>>>>>> mumzworld.com
>>>>>>>>>>>
>>>>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>>>>>> Dubai, UAE.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>>>>>
>>>>>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Wed, Jun 10, 2020 at 12:12 PM Mary Anne Agapito <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hi Ionna,
>>>>>>>>>>>>
>>>>>>>>>>>> May we have an update on this please?
>>>>>>>>>>>>
>>>>>>>>>>>> Your team was supposed to go to the customer's house last
>>>>>>>>>>>> Tuesday to removed the cover from the banister shields. However, as per the
>>>>>>>>>>>> customer, no one came nor contacted her.
>>>>>>>>>>>>
>>>>>>>>>>>> Please assist. Thank you
>>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>>
>>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>>
>>>>>>>>>> *Ionna Ocampo*
>>>>>>>>>>
>>>>>>>>>> F-10, Times Square Center,
>>>>>>>>>>
>>>>>>>>>> Dubai, P O Box 127011
>>>>>>>>>>
>>>>>>>>>> T:  +9714-3883454
>>>>>>>>>>
>>>>>>>>>> M: 054-7014080
>>>>>>>>>>
>>>>>>>>>> W: www. <http://www.b-safe.ae/>BSafeUae.com
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>  <http://www.facebook.com/BSafeDubai>   [image:
>>>>>>>>>> Twitter] <http://www.twitter.com/BSafeUAE>   
>>>>>>>>>> <http://www.youtube.com/BSafeDubai>    
>>>>>>>>>> <http://www.pinterest.com/BsafeDubai>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>>
>>>>>>>>> *Ionna Ocampo*
>>>>>>>>>
>>>>>>>>> F-10, Times Square Center,
>>>>>>>>>
>>>>>>>>> Dubai, P O Box 127011
>>>>>>>>>
>>>>>>>>> T:  +9714-3883454
>>>>>>>>>
>>>>>>>>> M: 054-7014080
>>>>>>>>>
>>>>>>>>> W: www. <http://www.b-safe.ae/>BSafeUae.com
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>  <http://www.facebook.com/BSafeDubai>   [image:
>>>>>>>>> Twitter] <http://www.twitter.com/BSafeUAE>   
>>>>>>>>> <http://www.youtube.com/BSafeDubai>    
>>>>>>>>> <http://www.pinterest.com/BsafeDubai>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>