Subject: Re: Urgent / Missing Item SKU: MD-7061115147205 - Order No. 100154498_1
From: Ronald Gaviola <[email-masked]>
To: Mostafa Said <[email-masked]>, lastmile <[email-masked]>, Pavankumar A <[email-masked]>
Cc: Hyacinth Joyce <[email-masked]>, Ashish Nair <[email-masked]>, KSA Lastmile <[email-masked]>, Edwin Thomas <[email-masked]>, Vipul Arora <[email-masked]>, Rajesh Dhakal <[email-masked]>, Furqan hameed <[email-masked]>, "Outbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Syed Yakoob <[email-masked]>, Muhammad Habib <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, customer care <[email-masked]>, Mamdouh Younes <[email-masked]>
Date: Mon, 22 Jun 2020 15:19:38 +0400
List-Id: <ccteam.mumzworld.com>

+lastmile <[email-masked]>

+Pavankumar A <[email-masked]> - Please confirm and share the awb.

Regards,
Ronald

On Mon, Jun 22, 2020 at 2:11 PM Mostafa Said <[email-masked]>
wrote:

> +Ronald Gaviola <[email-masked]> Order handover to you please do
> the needful.
>
>
> On Mon, Jun 22, 2020 at 2:06 PM Hyacinth Joyce <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> @Ashish Nair <[email-masked]> Thank you for the update.
>>
>> @Mostafa Said <[email-masked]> please process to reship ASAP,
>> replacement order is cancelled.
>>
>> Thank you.
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>> On Mon, 22 Jun 2020 at 14:00, Ashish Nair <[email-masked]> wrote:
>>
>>> Hi Team,
>>>
>>> Please be informed that the missing balls box has been found & handed
>>> over to Mostafa Said (Outbound).
>>>
>>> Regards,
>>>
>>> *Ashish.S.Nair*
>>> Inventory Controller
>>>
>>>
>>> *E* [email-masked]
>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>> UAE
>>>
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>>>
>>> On Mon, Jun 22, 2020 at 1:00 PM Edwin Thomas <[email-masked]>
>>> wrote:
>>>
>>>> Hi Mostafa
>>>> 100162358  is still backordered , once its committed we can push the
>>>> order to LFS
>>>>
>>>> On Mon, Jun 22, 2020 at 11:02 AM Mostafa Said <
>>>> [email-masked]> wrote:
>>>>
>>>>> +Edwin Thomas <[email-masked]> Could you please assist in
>>>>> pushing this order # 100162358   to LFS.
>>>>>
>>>>> On Mon, Jun 22, 2020 at 11:00 AM Mostafa Said <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> +Ashish Nair <[email-masked]> +Rajesh Dhakal
>>>>>> <[email-masked]> Could you please recheck for the missing
>>>>>> part?
>>>>>>
>>>>>>
>>>>>> On Mon, Jun 22, 2020 at 10:57 AM Vipul Arora <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Dear Mostafa
>>>>>>>
>>>>>>> Item was kept as while put away attached image for your reference.
>>>>>>> kindly check with picker did he open bundle.
>>>>>>>
>>>>>>>
>>>>>>> Thanks
>>>>>>> Vipul
>>>>>>>
>>>>>>> On Mon, Jun 22, 2020, 09:51 Mostafa Said <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> +Furqan hameed <[email-masked]> +Vipul Arora
>>>>>>>> <[email-masked]> Please check urgently and please note that I
>>>>>>>> and Ashish checked for the missing part but it wasn't found.
>>>>>>>>
>>>>>>>> On Mon, Jun 22, 2020 at 9:31 AM Hyacinth Joyce <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi Mostafa,
>>>>>>>>>
>>>>>>>>> As discussed, the customer received all the items in the mentioned
>>>>>>>>> shipment.
>>>>>>>>>
>>>>>>>>> However for the below item he only received the ball pit, 600
>>>>>>>>> balls are missing.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> MD-7061115147205
>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=650339> Misioo
>>>>>>>>> - Ball Pit Round XXL with Balls - Graphite-115x50cm
>>>>>>>>> Thank you.
>>>>>>>>>
>>>>>>>>> Best Regards,
>>>>>>>>>
>>>>>>>>> *Joyce Alvarado*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Mon, 22 Jun 2020 at 09:26, Mostafa Said <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hello Hyacinth,
>>>>>>>>>>
>>>>>>>>>> I went through the CCTV footage for packing this order and it was
>>>>>>>>>> packed correctly in 6 packages, screenshot attached for more clarification.
>>>>>>>>>> Also, you are saying that the customer received 6 packages, So
>>>>>>>>>> please check what was in the packages.
>>>>>>>>>>
>>>>>>>>>> On Mon, Jun 22, 2020 at 9:16 AM Hyacinth Joyce <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi Ekta and Amir,
>>>>>>>>>>>
>>>>>>>>>>> Kindly assist on the above.
>>>>>>>>>>>
>>>>>>>>>>> The customer called to follow up very furious and informed that
>>>>>>>>>>> if he does not get an update about the delivery of the missing items asap,
>>>>>>>>>>> he will create a big scene in social media.
>>>>>>>>>>>
>>>>>>>>>>> Thank you.
>>>>>>>>>>>
>>>>>>>>>>> Best Regards,
>>>>>>>>>>>
>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Mon, 22 Jun 2020 at 09:04, Hyacinth Joyce <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hi team,
>>>>>>>>>>>>
>>>>>>>>>>>> The customer with the above mentioned shipment informed that he
>>>>>>>>>>>> received the below items without the balls.
>>>>>>>>>>>>
>>>>>>>>>>>> 100154498_1 MD-7061115147205
>>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=650339> Misioo
>>>>>>>>>>>> - Ball Pit Round XXL with Balls - Graphite-115x50cm 1
>>>>>>>>>>>> On our website shows:
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> The customer confirmed too that he received 6 packages from UPS.
>>>>>>>>>>>>
>>>>>>>>>>>> Kindly check and advise asap.
>>>>>>>>>>>>
>>>>>>>>>>>> Thank you.
>>>>>>>>>>>>
>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>
>>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>>
>>>>>
>>>>> --
>>>>>
>>>>>
>>>>
>>>> --
>>>> Regards,
>>>> Edwin Thomas
>>>> Netsuite Developer
>>>>
>>>
>
> --
>
>