Subject: Re: Wrong Item Received SKU SBF-EZ_DP_GR - Order No. 600892919_2
From: Nitin Jain <[email-masked]>
To: Hyacinth Joyce <[email-masked]>
Cc: Karthik Sankar <[email-masked]>, customer care <[email-masked]>
Date: Mon, 22 Jun 2020 15:00:05 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,
Seems the structure changed for new stock of Green bag.
Is it possible to request customer to change to some other color? Black,
Grey, Blue, Red etc are all same as earlier version with back zip & 3
bottle compartments.
If no, we do not have stock for the old version green bag now and may take
~1 month to be back in stock.
Pls help to check and confirm back.
Thanks
Nitin

On Mon, Jun 22, 2020 at 12:58 PM Hyacinth Joyce <[email-masked]> wrote:

> Hi team,
>
> We have a customer who received the mentioned item differently as what is
> shown in the website.
>
> The bottle pockets are only 2 and there is no zipper compartment behind
> the bag as shown in the website. Please see the below images for
> your reference.
>
> Images of the item received by the customer:
>
> Images shown in our website:
>
> Kindly confirm if the item that shows in our website is available in order
> for us to process a replacement.
>
> Thank you.
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>

-- 
Regards
Nitin Jain