Subject: Re: 600895339_1 MISSING ITEM
From: Mostafa saad <[email-masked]>
To: "Alina D'Souza" <[email-masked]>
Cc: Eugene Mugisa <[email-masked]>, lastmile <[email-masked]>, Road Rider <[email-masked]>, [email-masked], Mostafa Said <[email-masked]>, "Outbound.fc" <[email-masked]>, customer care <[email-masked]>
Date: Mon, 22 Jun 2020 14:14:00 +0400
List-Id: <ccteam.mumzworld.com>

Hello Alina

I will back to you with the update within 30 Min

Regards

Mostafa Saad
Last Mile  Mumzworld

On Mon, Jun 22, 2020 at 2:05 PM Alina D'Souza <[email-masked]> wrote:

> Hi Eugene/Mostafa,
>
> Customer just received a call from someone to confirm the boxes.
>
> The customer is upset as she only received 2 items and Wipes Box is
> missing.
>
> Customer is 9 months pregnant and is the same customer who we had
> installed the wardrobe. She is upset as she would be due anytime.
>
> Kindly advise asap we need to arrange for a replacement if the item.
>
> Regards,
> Alina
>
> On Mon, Jun 22, 2020 at 1:35 PM Alina D'Souza <[email-masked]> wrote:
>
>> Hi Team,
>>
>> Need an update asap customer is missing with the water wipes box
>>
>> Please check with the driver if it's with him.
>>
>> Regards,
>> Alina
>>
>> On Mon, Jun 22, 2020 at 9:09 AM Mostafa saad <[email-masked]>
>> wrote:
>>
>>> @Road Rider <[email-masked]> @[email-masked]
>>> <[email-masked]>  Please share with us how many PKGs have
>>> delivered to the customer.
>>>
>>>
>>> Regards
>>>
>>> Mostafa Saad
>>> Last Mile  Mumzworld
>>>
>>>
>>> On Sun, Jun 21, 2020 at 6:23 PM Alina D'Souza <[email-masked]>
>>> wrote:
>>>
>>>> @Mostafa saad <[email-masked]> Please assist customer VIP
>>>> Customer.
>>>>
>>>> Regards,
>>>> Alina
>>>>
>>>> On Sun, Jun 21, 2020 at 2:32 PM Mostafa Said <[email-masked]>
>>>> wrote:
>>>>
>>>>> +Mostafa saad <[email-masked]> Please check the order packed
>>>>> in 2 packages.
>>>>>
>>>>> On Sun, Jun 21, 2020 at 1:50 PM Alina D'Souza <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> HI Eugene,
>>>>>>
>>>>>> Customer did not receive the wipes in the order.
>>>>>>
>>>>>>
>>>>>> 600895339_1 BBL-5099514000212
>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=254547> WaterWipes
>>>>>> Baby Wipes,12x60 (720 Wipes)
>>>>>>
>>>>>> Regards,
>>>>>> Alina
>>>>>>
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>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/outbound.fc/CAB_HPgFqE1kzK%3DWROzR7Bs7OtR6H8pR3Apf0eGVY-PK2zb6B2g%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>> .
>>>>>>
>>>>>
>>>>>
>>>>> --
>>>>>
>>>>>