Subject: Re: Urgent / Missing Item SKU: MD-7061115147205 - Order No. 100154498_1
From: Mostafa Said <[email-masked]>
To: Hyacinth Joyce <[email-masked]>, Ronald Gaviola <[email-masked]>
Cc: Ashish Nair <[email-masked]>, KSA Lastmile <[email-masked]>, Edwin Thomas <[email-masked]>, Vipul Arora <[email-masked]>, Rajesh Dhakal <[email-masked]>, Furqan hameed <[email-masked]>, "Outbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Syed Yakoob <[email-masked]>, Muhammad Habib <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, customer care <[email-masked]>, Mamdouh Younes <[email-masked]>
Date: Mon, 22 Jun 2020 14:10:53 +0400
List-Id: <ccteam.mumzworld.com>

+Ronald Gaviola <[email-masked]> Order handover to you please do the
needful.

On Mon, Jun 22, 2020 at 2:06 PM Hyacinth Joyce <[email-masked]> wrote:

> Hi Team,
>
> @Ashish Nair <[email-masked]> Thank you for the update.
>
> @Mostafa Said <[email-masked]> please process to reship ASAP,
> replacement order is cancelled.
>
> Thank you.
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Mon, 22 Jun 2020 at 14:00, Ashish Nair <[email-masked]> wrote:
>
>> Hi Team,
>>
>> Please be informed that the missing balls box has been found & handed
>> over to Mostafa Said (Outbound).
>>
>> Regards,
>>
>> *Ashish.S.Nair*
>> Inventory Controller
>>
>>
>> *E* [email-masked]
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
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>>
>> On Mon, Jun 22, 2020 at 1:00 PM Edwin Thomas <[email-masked]> wrote:
>>
>>> Hi Mostafa
>>> 100162358  is still backordered , once its committed we can push the
>>> order to LFS
>>>
>>> On Mon, Jun 22, 2020 at 11:02 AM Mostafa Said <[email-masked]>
>>> wrote:
>>>
>>>> +Edwin Thomas <[email-masked]> Could you please assist in pushing
>>>> this order # 100162358   to LFS.
>>>>
>>>> On Mon, Jun 22, 2020 at 11:00 AM Mostafa Said <
>>>> [email-masked]> wrote:
>>>>
>>>>> +Ashish Nair <[email-masked]> +Rajesh Dhakal
>>>>> <[email-masked]> Could you please recheck for the missing
>>>>> part?
>>>>>
>>>>>
>>>>> On Mon, Jun 22, 2020 at 10:57 AM Vipul Arora <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Dear Mostafa
>>>>>>
>>>>>> Item was kept as while put away attached image for your reference.
>>>>>> kindly check with picker did he open bundle.
>>>>>>
>>>>>>
>>>>>> Thanks
>>>>>> Vipul
>>>>>>
>>>>>> On Mon, Jun 22, 2020, 09:51 Mostafa Said <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> +Furqan hameed <[email-masked]> +Vipul Arora
>>>>>>> <[email-masked]> Please check urgently and please note that I
>>>>>>> and Ashish checked for the missing part but it wasn't found.
>>>>>>>
>>>>>>> On Mon, Jun 22, 2020 at 9:31 AM Hyacinth Joyce <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Mostafa,
>>>>>>>>
>>>>>>>> As discussed, the customer received all the items in the mentioned
>>>>>>>> shipment.
>>>>>>>>
>>>>>>>> However for the below item he only received the ball pit, 600 balls
>>>>>>>> are missing.
>>>>>>>>
>>>>>>>>
>>>>>>>> MD-7061115147205
>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=650339> Misioo
>>>>>>>> - Ball Pit Round XXL with Balls - Graphite-115x50cm
>>>>>>>> Thank you.
>>>>>>>>
>>>>>>>> Best Regards,
>>>>>>>>
>>>>>>>> *Joyce Alvarado*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>> On Mon, 22 Jun 2020 at 09:26, Mostafa Said <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hello Hyacinth,
>>>>>>>>>
>>>>>>>>> I went through the CCTV footage for packing this order and it was
>>>>>>>>> packed correctly in 6 packages, screenshot attached for more clarification.
>>>>>>>>> Also, you are saying that the customer received 6 packages, So
>>>>>>>>> please check what was in the packages.
>>>>>>>>>
>>>>>>>>> On Mon, Jun 22, 2020 at 9:16 AM Hyacinth Joyce <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Ekta and Amir,
>>>>>>>>>>
>>>>>>>>>> Kindly assist on the above.
>>>>>>>>>>
>>>>>>>>>> The customer called to follow up very furious and informed that
>>>>>>>>>> if he does not get an update about the delivery of the missing items asap,
>>>>>>>>>> he will create a big scene in social media.
>>>>>>>>>>
>>>>>>>>>> Thank you.
>>>>>>>>>>
>>>>>>>>>> Best Regards,
>>>>>>>>>>
>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Mon, 22 Jun 2020 at 09:04, Hyacinth Joyce <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>>> Hi team,
>>>>>>>>>>>
>>>>>>>>>>> The customer with the above mentioned shipment informed that he
>>>>>>>>>>> received the below items without the balls.
>>>>>>>>>>>
>>>>>>>>>>> 100154498_1 MD-7061115147205
>>>>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=650339> Misioo
>>>>>>>>>>> - Ball Pit Round XXL with Balls - Graphite-115x50cm 1
>>>>>>>>>>> On our website shows:
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> The customer confirmed too that he received 6 packages from UPS.
>>>>>>>>>>>
>>>>>>>>>>> Kindly check and advise asap.
>>>>>>>>>>>
>>>>>>>>>>> Thank you.
>>>>>>>>>>>
>>>>>>>>>>> Best Regards,
>>>>>>>>>>>
>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>>
>>>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>>
>>>>>
>>>>> --
>>>>>
>>>>>
>>>>
>>>> --
>>>>
>>>>
>>>
>>> --
>>> Regards,
>>> Edwin Thomas
>>> Netsuite Developer
>>>
>>

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