Subject: Re: Missing item - SO# 600820757 -GTC-26772
From: Angeli Fontillas <[email-masked]>
To: Sagar Khawani <[email-masked]>
Cc: Eugene Mugisa <[email-masked]>, Mostafa saad <[email-masked]>, Shady Elgendy <[email-masked]>, Ekta Jesswani <[email-masked]>, Syed Yakoob <[email-masked]>, Mohit Caleb <[email-masked]>, "Outbound.fc" <[email-masked]>, lastmile <[email-masked]>, customer care <[email-masked]>, Hyacinth Joyce <[email-masked]>, Mary Anne Agapito <[email-masked]>, Radwa Ali <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Mon, 22 Jun 2020 13:28:29 +0400
List-Id: <ccteam.mumzworld.com>

Hello Team,

May we have an update on this please?

Customer called in to follow up and has been waiting for more than a month
now wanted to talk to a manager.

Please advise, we need to process the refund asap.

Thank you.

On Tue, 2 Jun 2020 at 14:39, Radwa Ali <[email-masked]> wrote:

> Hi All,
> We requested refund and it was rejected.
> Please Advise ?
> @Eugene Mugisa <[email-masked]>  We need your assistance here.
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
> On Wed, May 20, 2020 at 4:12 PM Radwa Ali <[email-masked]> wrote:
>
>> Looping Sagar.
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>> On Wed, May 20, 2020 at 9:41 AM Radwa Ali <[email-masked]> wrote:
>>
>>> Hi All,
>>> Please advise today as we need to request a refund.
>>> The customer has been waiting for the past two weeks for a reply.
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>> On Mon, May 18, 2020 at 3:10 PM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> May we have an update on this, please?
>>>>
>>>> The customer is calling again.
>>>>
>>>> Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Sat, May 16, 2020 at 12:36 PM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> This is getting more confusing, hence, I need your support to resolve
>>>>> the issue once and for all.
>>>>>
>>>>> As per Mohit, 2 boxes were given to lastmile but as per Mostafa, they
>>>>> only received 1 box. This was also confirmed by Emirates post
>>>>>
>>>>> The customer is very upset until now, he still does not have his
>>>>> order. He is constantly following up on this case.
>>>>>
>>>>>
>>>>>
>>>>> The customer is threatening to file a complaint if not resolved within
>>>>> this day.
>>>>>
>>>>> Please intervene. Thank you
>>>>>
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito,*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>> On Sat, May 16, 2020 at 9:43 AM Mostafa saad <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hello Mohit
>>>>>>
>>>>>> We didn't receive 2 boxes, we just received only one box so kindly
>>>>>> check again and feedback.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards
>>>>>>
>>>>>> Mostafa Saad
>>>>>> LM Supervisor at Mumzworld
>>>>>>
>>>>>>
>>>>>> On Sat, May 16, 2020 at 9:16 AM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>> May we have the latest update here, please?
>>>>>>>
>>>>>>> The customer is on the line again and very furious that until now
>>>>>>> the pool hasn't been delivered yet.
>>>>>>>
>>>>>>> We have been following up on this case, we need your support. He
>>>>>>> doesn't want to hang up and is asking for a manager now.
>>>>>>>
>>>>>>> Please let's resolve this issue once and for all.
>>>>>>>
>>>>>>> Thank you
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Wed, May 13, 2020 at 12:29 PM Shinette Grace Ochoa <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hello Mostafa,
>>>>>>>>
>>>>>>>> Please urgently assist, customer received 1 out of 2 packages.
>>>>>>>> She is now threatening to post on social media and complain to
>>>>>>>> consumer rights.
>>>>>>>>
>>>>>>>> Please check and send the missing item asap.
>>>>>>>>
>>>>>>>> Thank you.
>>>>>>>>
>>>>>>>> Best regards,
>>>>>>>>
>>>>>>>>
>>>>>>>> On Mon, May 11, 2020 at 8:48 PM Mohit Caleb <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> @Mostafa saad <[email-masked]>
>>>>>>>>>
>>>>>>>>> This order was packed as two packages, kindly check your q,c sheet
>>>>>>>>> for the number of boxes shipped for this shipment
>>>>>>>>> ᐧ
>>>>>>>>>
>>>>>>>>> On Mon, May 11, 2020 at 11:01 AM Mary Anne Agapito <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Team,
>>>>>>>>>>
>>>>>>>>>> The customer is on the phone again.
>>>>>>>>>>
>>>>>>>>>> May we have an update on this , please? He is very upset and
>>>>>>>>>> wants confirmation today.
>>>>>>>>>>
>>>>>>>>>> Thank you
>>>>>>>>>> Warm Regards,
>>>>>>>>>>
>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Mon, May 11, 2020 at 9:29 AM Mostafa saad <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> @Mohit Caleb <[email-masked]>  Please share your feedback.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Regards
>>>>>>>>>>>
>>>>>>>>>>> Mostafa Saad
>>>>>>>>>>> LM Supervisor at Mumzworld
>>>>>>>>>>>
>>>>>>>>>>> ᐧ
>>>>>>>>>>>
>>>>>>>>>>> On Mon, May 11, 2020 at 9:27 AM Radwa Ali <[email-masked]>
>>>>>>>>>>> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hi All,
>>>>>>>>>>>> Please check and update us.
>>>>>>>>>>>> *Radwa Ali*
>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>> p:  +971 526476307│ e: [email-masked]
>>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design
>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> On Sun, May 10, 2020 at 10:40 AM Radwa Ali <[email-masked]>
>>>>>>>>>>>> wrote:
>>>>>>>>>>>>
>>>>>>>>>>>>> Hi Team,
>>>>>>>>>>>>> Please assist ASAP as the customer is following up daily since
>>>>>>>>>>>>> then.
>>>>>>>>>>>>> Order was created on 19th of April.
>>>>>>>>>>>>> *Radwa Ali*
>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>> p:  +971 526476307│ e: [email-masked]
>>>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design
>>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>>>>> On Thu, May 7, 2020 at 3:57 PM Radwa Ali <[email-masked]>
>>>>>>>>>>>>> wrote:
>>>>>>>>>>>>>
>>>>>>>>>>>>>> Hi Team,
>>>>>>>>>>>>>> Please check the order above as the item is missing.
>>>>>>>>>>>>>> He received one box. He is really frustrated and wants the
>>>>>>>>>>>>>> Pool ASAP.
>>>>>>>>>>>>>> *Radwa Ali*
>>>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>>>> p:  +971 526476307│ e: [email-masked]
>>>>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design
>>>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>>>
>>>>>>>>>>>>>
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>>
>>>>>>>>>

-- 
*Regards,*

*Angeli Fontillas*
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
<[email-masked]> │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE