Subject: RE: Order # 700239762 // DBT-DT2-18029 // DELSIT - Sofa Bed - Grey with Polka Dots // Wrong item
From: "Nessy" <[email-masked]>
To: "'Arif Farooq'" <[email-masked]>, "'Denmark A'" <[email-masked]>
Cc: "'customer care'" <[email-masked]>, "'Alina D'Souza'" <[email-masked]>, "'Samran Iftikhar'" <[email-masked]>, "'Umang Mehrotra'" <[email-masked]>
Date: Mon, 22 Jun 2020 13:11:34 +0400
List-Id: <ccteam.mumzworld.com>

Hi Denmark,

We’ll send the correct item along with our warehouse delivery.

Please make sure to handover to our team the wrong item. Thank you.

 

Best Regards

NESSY LANDICHO

Tel: 056-219-2466 / 04-328-9154 | Email:  <mailto:[email-masked]> [email-masked] 

 <http://www.djcorner.ae/> DJ Corner |  <http://www.toycorner.ae/> Toy Corner |  <http://www.kiju.me/> Kiju

 <http://www.desertbeat.com/> 
 <http://www.desertbeat.com/> 

 

From: Arif Farooq [mailto:[email-masked]] 
Sent: Monday, June 22, 2020 1:03 PM
To: Nessy
Cc: customer care; Denmark A; Alina D'Souza; Samran Iftikhar; Umang Mehrotra
Subject: Re: Order # 700239762 // DBT-DT2-18029 // DELSIT - Sofa Bed - Grey with Polka Dots // Wrong item

Hi Denmark,

We apologize for the inconvenience.

@Nessy, please send the correct item as replacement.

Thanks & Best Regards,

Arif Farooq

Business Development Manager

Tel: +971-504282580 

Email: [email-masked] <mailto:[email-masked]> 

DJ Corner | Toy Corner | Kiju

 

On Jun 22, 2020, at 11:27 AM, Denmark A <[email-masked] <mailto:[email-masked]> > wrote:

Dear Nessy, 

Please see the attached photo for your reference, we received the item with the different UPC . 

Instead of sofa bed we received an armchair. 

 

 

 

Regards,

 

On Mon, Jun 22, 2020 at 11:20 AM Nessy <[email-masked] <mailto:[email-masked]> > wrote:

Hi Denmark,

Upon checking the DN’s, we sent the correct item under POMUMZ_DXB19424.

Please find attached DN stamp and signed / received by your logistic team. 

Let me know if you need further proof and information. 

Thank you.

 

Best Regards

NESSY LANDICHO

Tel: 056-219-2466 / 04-328-9154 | Email:  <mailto:[email-masked]> [email-masked] 

 <http://www.djcorner.ae/> DJ Corner |  <http://www.toycorner.ae/> Toy Corner |  <http://www.kiju.me/> Kiju

 <http://www.desertbeat.com/> 
 <http://www.desertbeat.com/> 

 

From: Denmark A [mailto:[email-masked] <mailto:[email-masked]> ] 
Sent: Monday, June 22, 2020 10:50 AM
To: Nessy
Cc: customer care; Returns.fc; Alina D'Souza; Samran Iftikhar; Umang Mehrotra
Subject: Re: Order # 700239762 // DBT-DT2-18029 // DELSIT - Sofa Bed - Grey with Polka Dots // Wrong item

Dear Nessy, 

POMUMZ_DXB194924 

Regards, 

 

On Mon, Jun 22, 2020 at 10:46 AM Nessy <[email-masked] <mailto:[email-masked]> > wrote:

Hi Denmark,

Apologize for the inconvenience caused.

Could you please share PO number. Thank you.

 

Best Regards

NESSY LANDICHO

Tel: 056-219-2466 / 04-328-9154 | Email:  <mailto:[email-masked]> [email-masked] 

 <http://www.djcorner.ae/> DJ Corner |  <http://www.toycorner.ae/> Toy Corner |  <http://www.kiju.me/> Kiju

 <http://www.desertbeat.com/> 
 <http://www.desertbeat.com/> 

 

From: Denmark A [mailto:[email-masked] <mailto:[email-masked]> ] 
Sent: Monday, June 22, 2020 10:27 AM
To: Nessy
Cc: customer care; Returns.fc; Alina D'Souza; Samran Iftikhar; Umang Mehrotra
Subject: Order # 700239762 // DBT-DT2-18029 // DELSIT - Sofa Bed - Grey with Polka Dots // Wrong item

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation. 

Reason of return: Wrong item delivered 
SKU: The customer supposed to receive DELSIT - Sofa Bed - Grey with Polka Dots but she received  armed chair instead   

 

 

We appreciate your support in this matter, Thank you. 

Regards,

Den mark