Subject: Re: Urgent / Missing Item SKU: MD-7061115147205 - Order No. 100154498_1
From: Edwin Thomas <[email-masked]>
To: Mostafa Said <[email-masked]>
Cc: Vipul Arora <[email-masked]>, Ashish Nair <[email-masked]>, Rajesh Dhakal <[email-masked]>, Hyacinth Joyce <[email-masked]>, Furqan hameed <[email-masked]>, "Outbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Syed Yakoob <[email-masked]>, Muhammad Habib <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, customer care <[email-masked]>
Date: Mon, 22 Jun 2020 13:00:32 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mostafa
100162358  is still backordered , once its committed we can push the order
to LFS

On Mon, Jun 22, 2020 at 11:02 AM Mostafa Said <[email-masked]>
wrote:

> +Edwin Thomas <[email-masked]> Could you please assist in pushing
> this order # 100162358   to LFS.
>
> On Mon, Jun 22, 2020 at 11:00 AM Mostafa Said <[email-masked]>
> wrote:
>
>> +Ashish Nair <[email-masked]> +Rajesh Dhakal
>> <[email-masked]> Could you please recheck for the missing part?
>>
>>
>> On Mon, Jun 22, 2020 at 10:57 AM Vipul Arora <[email-masked]> wrote:
>>
>>> Dear Mostafa
>>>
>>> Item was kept as while put away attached image for your reference.
>>> kindly check with picker did he open bundle.
>>>
>>>
>>> Thanks
>>> Vipul
>>>
>>> On Mon, Jun 22, 2020, 09:51 Mostafa Said <[email-masked]>
>>> wrote:
>>>
>>>> +Furqan hameed <[email-masked]> +Vipul Arora
>>>> <[email-masked]> Please check urgently and please note that I and
>>>> Ashish checked for the missing part but it wasn't found.
>>>>
>>>> On Mon, Jun 22, 2020 at 9:31 AM Hyacinth Joyce <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Mostafa,
>>>>>
>>>>> As discussed, the customer received all the items in the mentioned
>>>>> shipment.
>>>>>
>>>>> However for the below item he only received the ball pit, 600 balls
>>>>> are missing.
>>>>>
>>>>>
>>>>> MD-7061115147205
>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=650339> Misioo
>>>>> - Ball Pit Round XXL with Balls - Graphite-115x50cm
>>>>> Thank you.
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Joyce Alvarado*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>>>  w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>> On Mon, 22 Jun 2020 at 09:26, Mostafa Said <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hello Hyacinth,
>>>>>>
>>>>>> I went through the CCTV footage for packing this order and it was
>>>>>> packed correctly in 6 packages, screenshot attached for more clarification.
>>>>>> Also, you are saying that the customer received 6 packages, So please
>>>>>> check what was in the packages.
>>>>>>
>>>>>> On Mon, Jun 22, 2020 at 9:16 AM Hyacinth Joyce <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Ekta and Amir,
>>>>>>>
>>>>>>> Kindly assist on the above.
>>>>>>>
>>>>>>> The customer called to follow up very furious and informed that if
>>>>>>> he does not get an update about the delivery of the missing items asap, he
>>>>>>> will create a big scene in social media.
>>>>>>>
>>>>>>> Thank you.
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>> *Joyce Alvarado*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>>>  │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>> On Mon, 22 Jun 2020 at 09:04, Hyacinth Joyce <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi team,
>>>>>>>>
>>>>>>>> The customer with the above mentioned shipment informed that he
>>>>>>>> received the below items without the balls.
>>>>>>>>
>>>>>>>> 100154498_1 MD-7061115147205
>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=650339> Misioo
>>>>>>>> - Ball Pit Round XXL with Balls - Graphite-115x50cm 1
>>>>>>>> On our website shows:
>>>>>>>>
>>>>>>>>
>>>>>>>> The customer confirmed too that he received 6 packages from UPS.
>>>>>>>>
>>>>>>>> Kindly check and advise asap.
>>>>>>>>
>>>>>>>> Thank you.
>>>>>>>>
>>>>>>>> Best Regards,
>>>>>>>>
>>>>>>>> *Joyce Alvarado*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>>
>>>>
>>>> --
>>>>
>>>>
>>
>> --
>>
>>
>
> --
>
>

-- 
Regards,
Edwin Thomas
Netsuite Developer