Subject: Re: Order 600852055
From: Anas nazzal <[email-masked]>
To: Ashley Fernandes <[email-masked]>, "Alina D'Souza" <[email-masked]>
Cc: Ivy <[email-masked]>, "Returns.fc" <[email-masked]>, customer care <[email-masked]>, Abel <[email-masked]>, Rovie <[email-masked]>
Date: Mon, 22 Jun 2020 13:00:09 +0400
List-Id: <ccteam.mumzworld.com>

Dear Alina,

As discussed earlier, kindly assist with the below.
a return ticket has been created.

Best Regards,
Anas Nazzal

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On Mon, Jun 22, 2020 at 12:28 PM Ashley Fernandes <[email-masked]>
wrote:

> Dear Ivy,
>
> Good Day!
>
> Thank you so much for your assistance, greatly appreciate ☺
>
> Kindly hand over the replacement item to our returns team in our warehouse.
>
> @Anas nazzal <[email-masked]> : Kindly coordinate with the returns
> team to close the loop here.
>
> Thanks and Regards,
>
> *Ashley Fernandes*
>
> Logistics Executive
>
>
> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
> mumzworld.com
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
>  <https://www.instagram.com/mumzworldcom/> [image:
> facebook] <https://www.facebook.com/mumzworld> 
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> <https://twitter.com/mumzworld>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
>
> On Mon, Jun 22, 2020 at 11:05 AM Abel <[email-masked]> wrote:
>
>> Dear Team,
>>
>>
>>
>> Noted.
>>
>>
>>
>> Best Regards,
>>
>>
>>
>> Abel
>>
>>
>>
>>
>>
>> *From:* Ivy [mailto:[email-masked]]
>> *Sent:* Monday, June 22, 2020 10:52 AM
>> *To:* 'Abel' <[email-masked]>; 'Anas nazzal' <[email-masked]>
>> *Cc:* 'customer care' <[email-masked]>; 'Ashley Fernandes' <
>> [email-masked]>; 'Rovie' <[email-masked]>
>> *Subject:* RE: Order 600852055
>>
>>
>>
>> Hi Anas,
>>
>>
>>
>> We will support you this time. Requesting you to inform customer to
>> handle it with care.
>>
>>
>>
>> We will send the replacement to our driver and kindly collect the damage
>> lid from the customer and send it back to us.
>>
>>
>>
>> Please let us know to whom we will hand over the lid.
>>
>>
>>
>> @ Abel
>>
>>
>>
>> Kindly arrange to send replacement lid of Nutricook Smart Pot Prime 8L to
>> Mumzworld.
>>
>>
>>
>> Thank you!
>>
>>
>>
>> Best regards,
>>
>>
>>
>> Ivy Czarina Rosel
>>
>> Online Sales Executive
>>
>>
>>
>> Mob:                     +971 55 248 1227
>>
>> Dir:                         +971 4 247 6754
>>
>> Email:                    [email-masked]
>>
>> Website:              www.algt-me.com
>>
>> Address:              IMPZ C.22, Dubai Production City, Dubai, UAE.
>>
>>
>>
>>
>>
>>
>>
>>
>> *From:* Anas nazzal [mailto:[email-masked] <[email-masked]>]
>> *Sent:* Monday, June 22, 2020 10:36 AM
>> *To:* Ivy
>> *Cc:* customer care; Ashley Fernandes; Rovie; Abel
>> *Subject:* Re: Order 600852055
>>
>>
>>
>> Dear Ivy,
>>
>>
>>
>> Kindly find the attachment.
>>
>>
>>
>> Best Regards,
>>
>> Anas Nazzal
>>
>>
>>
>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>
>> Virus-free. www.avast.com
>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>
>>
>>
>> On Mon, Jun 22, 2020 at 10:22 AM Ivy <[email-masked]> wrote:
>>
>> Hi Anas,
>>
>>
>>
>> Please send the invoice of this order.
>>
>>
>>
>> Thank you!
>>
>>
>>
>> Best regards,
>>
>>
>>
>> Ivy Czarina Rosel
>>
>> Online Sales Executive
>>
>>
>>
>> Mob:                     +971 55 248 1227
>>
>> Dir:                         +971 4 247 6754
>>
>> Email:                    [email-masked]
>>
>> Website:              www.algt-me.com
>>
>> Address:              IMPZ C.22, Dubai Production City, Dubai, UAE.
>>
>>
>>
>>
>>
>>
>>
>>
>> *From:* Anas nazzal [mailto:[email-masked]]
>> *Sent:* Monday, June 22, 2020 10:20 AM
>> *To:* Ivy
>> *Cc:* customer care; Ashley Fernandes; Rovie; Abel
>> *Subject:* Re: Order 600852055
>>
>>
>>
>> Hi Ivy,
>>
>>
>>
>> The below customer by mistake broke the cover of the pan and she would
>> like to get the cover only.
>>
>> we need your confirmation if it is possible to provide the cover only for
>> her.
>>
>> if yes please inform the cost of it.
>>
>>
>>
>> Best Regards,
>>
>> Anas Nazzal
>>
>>
>>
>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>
>> Virus-free. www.avast.com
>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>
>>
>>
>> On Mon, Jun 22, 2020 at 9:08 AM Ivy <[email-masked]> wrote:
>>
>> Hi Anas,
>>
>>
>>
>> Good day!
>>
>>
>>
>> Kindly let us know what is the issue and provide the invoice of this
>> order.
>>
>>
>>
>> Thank you!
>>
>>
>>
>> Best regards,
>>
>>
>>
>> Ivy Czarina Rosel
>>
>> Online Sales Executive
>>
>>
>>
>> Mob:                     +971 55 248 1227
>>
>> Dir:                         +971 4 247 6754
>>
>> Email:                    [email-masked]
>>
>> Website:              www.algt-me.com
>>
>> Address:              IMPZ C.22, Dubai Production City, Dubai, UAE.
>>
>>
>>
>>
>>
>>
>>
>>
>> *From:* Anas nazzal [mailto:[email-masked]]
>> *Sent:* Sunday, June 21, 2020 5:03 PM
>> *To:* [email-masked]; [email-masked]; Ashley Fernandes
>> *Cc:* customer care
>> *Subject:* Order 600852055
>>
>>
>>
>> Dear Team,
>>
>>
>>
>> The below customer would like to get the cover of the pot for Nutricook
>> Smart Pot Prime 1200W Electric Pressure Cooker 8L
>>
>> Please confirm if it is possible
>>
>>
>>
>> Order 600852055
>>
>>
>>
>>
>>
>> Best Regards
>>
>> Anas Nazzal
>>
>>
>>
>>
>>
>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>
>> Virus-free. www.avast.com
>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>
>>
>>
>>