Subject: Re: Wrong Item Delivered - Order No. 600885555_2
From: Hyacinth Joyce <[email-masked]>
To: Pankaj Mahey <[email-masked]>
Cc: Syed Yakoob <[email-masked]>, lastmile <[email-masked]>, "Outbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Muhammad Habib <[email-masked]>, Mostafa Said <[email-masked]>, customer care <[email-masked]>
Date: Mon, 22 Jun 2020 10:58:09 +0400
List-Id: <ccteam.mumzworld.com>

Hi team,

Do we have an update on this?

We need to create CRA asap, the customer requested for a refund.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sun, 21 Jun 2020 at 00:01, Pankaj Mahey <[email-masked]> wrote:

> Dear Hyacinth
>
> The customer was not responded, I Re-arranged again with Malik.
>
> Thanks
> Pankaj
>
> On Sat, Jun 20, 2020 at 11:46 AM Hyacinth Joyce <[email-masked]>
> wrote:
>
>> Hi team,
>>
>> Do we have an update?
>>
>> Thank you.
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>> On Fri, 19 Jun 2020 at 13:16, Pankaj Mahey <[email-masked]> wrote:
>>
>>> Hi Syed
>>>
>>> The collection arranged with Arsalan Khan.
>>>
>>> Thanks
>>> Pankaj
>>>
>>> On Fri, Jun 19, 2020 at 12:41 PM Syed Yakoob <[email-masked]> wrote:
>>>
>>>> Hello Hyacinth Joyce,
>>>>
>>>> Upon checking the CCTV footage for the packing found that shipment
>>>> label swapped. @lastmile <[email-masked]> please arrange
>>>> collection for this.
>>>>
>>>> Best Regards,
>>>>
>>>> ᐧ
>>>>
>>>> On Fri, 19 Jun 2020 at 11:11, Syed Yakoob <[email-masked]> wrote:
>>>>
>>>>> Hello Joyce,
>>>>>
>>>>> Can you please confirm from customer what they have received exactly.
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> ᐧ
>>>>>
>>>>> On Tue, 16 Jun 2020 at 10:56, Hyacinth Joyce <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi team,
>>>>>>
>>>>>> The customer with the above shipment is supposed to receive 11 items.
>>>>>> She received the shipment but with a different item.
>>>>>>
>>>>>> Please see the below images for your reference.She received a plastic
>>>>>> container which she did not order.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Kindly check and advise ASAP. The customer wants her items delivered
>>>>>> maximum tomorrow otherwise she wants a refund.
>>>>>>
>>>>>> Thank you.
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Joyce Alvarado*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>> --
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>>>> To view this discussion on the web visit
>>>> https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CALk%2Bo6X1%2BeSdO7mM0%2B-kOv1riL8XjK3Q3uPDgc_-dAfeXY-znw%40mail.gmail.com
>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CALk%2Bo6X1%2BeSdO7mM0%2B-kOv1riL8XjK3Q3uPDgc_-dAfeXY-znw%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>> .
>>>>
>>>