Subject: RE: Order #600891503 // Sku :TC-IN004909 // Name :Infantino - Wom Soothing Light & Projector - Grey // Defective
From: "Anarbek" <[email-masked]>
To: "'Denmark A'" <[email-masked]>
Cc: "'Ajish | BabygrowFzc'" <[email-masked]>, "'customer care'" <[email-masked]>, "'Returns.fc'" <[email-masked]>, "'Alina D'Souza'" <[email-masked]>, "'Samran Iftikhar'" <[email-masked]>, "'LPO | BabygrowFzc'" <[email-masked]>, "'Umang Mehrotra'" <[email-masked]>, "'Sales | BabygrowFzc'" <[email-masked]>
Date: Mon, 22 Jun 2020 10:54:05 +0400
List-Id: <ccteam.mumzworld.com>

Hi Denmark, 

Ok, please send us. 

We will inspect the item and if it is faulty we will replace it with another piece.

Best Regards,

Anarbek Mamytov

Sales Manager

1J-12/1,Hamriyah Free Zone P.O Box 51541,

Sharjah (UAE) Tel: +971 6 5265645  Mob: +971 554745266 

 Email: anarbek <mailto:[email-masked]> @babygrowfzc.com  Web:  <http://www.babygrowfzc.com/> www.babygrowfzc.com

 

 

From: Denmark A [mailto:[email-masked]] 
Sent: Monday, June 22, 2020 10:51 AM
To: Anarbek
Cc: Ajish | BabygrowFzc; customer care; Returns.fc; Alina D'Souza; Samran Iftikhar; LPO | BabygrowFzc; Umang Mehrotra; Sales | BabygrowFzc
Subject: Re: Order #600891503 // Sku :TC-IN004909 // Name :Infantino - Wom Soothing Light & Projector - Grey // Defective

Dear Anarbek, 

Item is with us please allow us to send back the item to you for your further action. 

Regards, 

Den mark

On Mon, Jun 22, 2020 at 10:48 AM Anarbek <[email-masked]> wrote:

Hi Denmark, 

Is the item with the customer?

If yes, can you please share the contacts of the customer or ask the customer to share the video of the product?

Best Regards,

Anarbek Mamytov

Sales Manager

1J-12/1,Hamriyah Free Zone P.O Box 51541,

Sharjah (UAE) Tel: +971 6 5265645  Mob: +971 554745266 

 Email: anarbek <mailto:[email-masked]> @babygrowfzc.com  Web:  <http://www.babygrowfzc.com/> www.babygrowfzc.com

 

 

From: [email-masked] [mailto:[email-masked]] 
Sent: Monday, June 22, 2020 10:12 AM
To: 'Anarbek'
Cc: 'customer care'; 'Returns.fc'; 'Alina D'Souza'; 'Samran Iftikhar'; 'LPO | BabygrowFzc'; 'Umang Mehrotra'; 'Sales | BabygrowFzc'; 'Denmark A'
Subject: RE: Order #600891503 // Sku :TC-IN004909 // Name :Infantino - Wom Soothing Light & Projector - Grey // Defective

Hi Anarbek,

Could you please assist on the below concern?

Warmest Regards,

Ajish Koshy 

1J-12/1, Hamriyah Free Zone P.O Box 51541,

Sharjah (UAE) Tel: +971 6 5265645  Mob: +971 503980001 

Email:  <mailto:[email-masked]> [email-masked] Web:  <http://www.babygrowfzc.com/> www.babygrowfzc.com

From: Denmark A <[email-masked]> 
Sent: 22 June 2020 09:37 AM
To: Sales | BabygrowFzc <[email-masked]>; LPO | BabygrowFzc <[email-masked]>; Ajish | BabygrowFzc <[email-masked]>
Cc: customer care <[email-masked]>; Returns.fc <[email-masked]>; Alina D'Souza <[email-masked]>; Samran Iftikhar <[email-masked]>; Umang Mehrotra <[email-masked]>
Subject: Re: Order #600891503 // Sku :TC-IN004909 // Name :Infantino - Wom Soothing Light & Projector - Grey // Defective

Dear All, 

Please respond thank you. 

Regards,

Den mark

On Sun, Jun 21, 2020 at 9:08 AM Denmark A <[email-masked]> wrote:

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation. 

Return Reason:doesnt_work_or_defective
Comments :I try various batteries and its is not working and the batteries are fine on other items. I want a replacement on the same price as it was discounted if you can arrange a new one to be delivered.  

 

We appreciate your support in this matter, Thank you. 

Regards,

Den mark