Subject: Re: Urgent / Missing Item SKU: MD-7061115147205 - Order No. 100154498_1
From: Hyacinth Joyce <[email-masked]>
To: Mostafa Said <[email-masked]>
Cc: Furqan hameed <[email-masked]>, Vipul Arora <[email-masked]>, "Outbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Syed Yakoob <[email-masked]>, Muhammad Habib <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, customer care <[email-masked]>
Date: Mon, 22 Jun 2020 10:18:47 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mostafa,

Thank you for your assistance.

Kindly check the item too when it is processed, to ensure that it is
complete.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Mon, 22 Jun 2020 at 10:14, Mostafa Said <[email-masked]>
wrote:

> Hi Hyacinth,
>
> Will do the needful once it becomes fully committed.
>
> On Mon, Jun 22, 2020 at 10:09 AM Hyacinth Joyce <[email-masked]>
> wrote:
>
>> Hi Mostafa,
>>
>> We have placed a new order - so 100162358 as agreed.
>>
>> Thank you.
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>> On Mon, 22 Jun 2020 at 09:51, Mostafa Said <[email-masked]>
>> wrote:
>>
>>> +Furqan hameed <[email-masked]> +Vipul Arora <[email-masked]> Please
>>> check urgently and please note that I and Ashish checked for the missing
>>> part but it wasn't found.
>>>
>>> On Mon, Jun 22, 2020 at 9:31 AM Hyacinth Joyce <[email-masked]>
>>> wrote:
>>>
>>>> Hi Mostafa,
>>>>
>>>> As discussed, the customer received all the items in the mentioned
>>>> shipment.
>>>>
>>>> However for the below item he only received the ball pit, 600 balls are
>>>> missing.
>>>>
>>>>
>>>> MD-7061115147205
>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=650339> Misioo
>>>> - Ball Pit Round XXL with Balls - Graphite-115x50cm
>>>> Thank you.
>>>>
>>>> Best Regards,
>>>>
>>>> *Joyce Alvarado*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>> w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>> On Mon, 22 Jun 2020 at 09:26, Mostafa Said <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hello Hyacinth,
>>>>>
>>>>> I went through the CCTV footage for packing this order and it was
>>>>> packed correctly in 6 packages, screenshot attached for more clarification.
>>>>> Also, you are saying that the customer received 6 packages, So please
>>>>> check what was in the packages.
>>>>>
>>>>> On Mon, Jun 22, 2020 at 9:16 AM Hyacinth Joyce <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Ekta and Amir,
>>>>>>
>>>>>> Kindly assist on the above.
>>>>>>
>>>>>> The customer called to follow up very furious and informed that if he
>>>>>> does not get an update about the delivery of the missing items asap, he
>>>>>> will create a big scene in social media.
>>>>>>
>>>>>> Thank you.
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Joyce Alvarado*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>> On Mon, 22 Jun 2020 at 09:04, Hyacinth Joyce <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi team,
>>>>>>>
>>>>>>> The customer with the above mentioned shipment informed that he
>>>>>>> received the below items without the balls.
>>>>>>>
>>>>>>> 100154498_1 MD-7061115147205
>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=650339> Misioo
>>>>>>> - Ball Pit Round XXL with Balls - Graphite-115x50cm 1
>>>>>>> On our website shows:
>>>>>>>
>>>>>>>
>>>>>>> The customer confirmed too that he received 6 packages from UPS.
>>>>>>>
>>>>>>> Kindly check and advise asap.
>>>>>>>
>>>>>>> Thank you.
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>> *Joyce Alvarado*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>>>  │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>
>>>>>
>>>>> --
>>>>>
>>>>>
>>>
>>> --
>>>
>>>
>
> --
>
>