Subject: Re: Urgent / Missing Item SKU: MD-7061115147205 - Order No. 100154498_1
From: Hyacinth Joyce <[email-masked]>
To: Mostafa Said <[email-masked]>
Cc: Furqan hameed <[email-masked]>, Vipul Arora <[email-masked]>, "Outbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Syed Yakoob <[email-masked]>, Muhammad Habib <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, customer care <[email-masked]>
Date: Mon, 22 Jun 2020 10:09:04 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mostafa,

We have placed a new order - so 100162358 as agreed.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Mon, 22 Jun 2020 at 09:51, Mostafa Said <[email-masked]>
wrote:

> +Furqan hameed <[email-masked]> +Vipul Arora <[email-masked]> Please
> check urgently and please note that I and Ashish checked for the missing
> part but it wasn't found.
>
> On Mon, Jun 22, 2020 at 9:31 AM Hyacinth Joyce <[email-masked]>
> wrote:
>
>> Hi Mostafa,
>>
>> As discussed, the customer received all the items in the mentioned
>> shipment.
>>
>> However for the below item he only received the ball pit, 600 balls are
>> missing.
>>
>>
>> MD-7061115147205
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=650339> Misioo
>> - Ball Pit Round XXL with Balls - Graphite-115x50cm
>> Thank you.
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>> On Mon, 22 Jun 2020 at 09:26, Mostafa Said <[email-masked]>
>> wrote:
>>
>>> Hello Hyacinth,
>>>
>>> I went through the CCTV footage for packing this order and it was packed
>>> correctly in 6 packages, screenshot attached for more clarification.
>>> Also, you are saying that the customer received 6 packages, So please
>>> check what was in the packages.
>>>
>>> On Mon, Jun 22, 2020 at 9:16 AM Hyacinth Joyce <[email-masked]>
>>> wrote:
>>>
>>>> Hi Ekta and Amir,
>>>>
>>>> Kindly assist on the above.
>>>>
>>>> The customer called to follow up very furious and informed that if he
>>>> does not get an update about the delivery of the missing items asap, he
>>>> will create a big scene in social media.
>>>>
>>>> Thank you.
>>>>
>>>> Best Regards,
>>>>
>>>> *Joyce Alvarado*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>> w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>> On Mon, 22 Jun 2020 at 09:04, Hyacinth Joyce <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi team,
>>>>>
>>>>> The customer with the above mentioned shipment informed that he
>>>>> received the below items without the balls.
>>>>>
>>>>> 100154498_1 MD-7061115147205
>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=650339> Misioo
>>>>> - Ball Pit Round XXL with Balls - Graphite-115x50cm 1
>>>>> On our website shows:
>>>>>
>>>>>
>>>>> The customer confirmed too that he received 6 packages from UPS.
>>>>>
>>>>> Kindly check and advise asap.
>>>>>
>>>>> Thank you.
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Joyce Alvarado*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>>>  w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>
>>>
>>> --
>>>
>>>
>
> --
>
>