Subject: Re: Missing part 200274627 // Brevi - Changing Mat Tablet - Bear
From: Taqwa Ali <[email-masked]>
To: Mohit Caleb <[email-masked]>
Cc: Syed Yakoob <[email-masked]>, Samiya Sheikh <[email-masked]>, Muhammad Habib <[email-masked]>, customer care <[email-masked]>, "Outbound.fc" <[email-masked]>, [email-masked]
Date: Mon, 22 Jun 2020 09:39:37 +0400
List-Id: <ccteam.mumzworld.com>

Dear Mohit

Please update as the CM keeps following up

Regards
Taqwa

On Wed, Jun 17, 2020 at 9:56 AM Samiya Sheikh <[email-masked]> wrote:

> Hi Team,
>
> The following customer received her item but the bear cousin is missing.
> Kindly assist.
>
>
>
> ---------- Forwarded message ---------
> From: Tarek El-Far <[email-masked]>
> Date: Sun, May 31, 2020 at 11:06 AM
> Subject: RE: Missing part 200274627 // Brevi - Changing Mat Tablet - Bear
> To: Samiya Sheikh <[email-masked]>
> Cc: customer care <[email-masked]>
>
>
> Dear Samiya
>
>
>
> I have check the history of the subject order and it was delivered 6 weeks
> back on April 18th so it’s not clear why the customer just came back?
>
>
>
> Moreover, the item is wrapped in transparent plastic as it shows in the
> attached image so if it’s missing the cushion or plastic is open then your
> driver will not sign for receiving the same.
>
>
>
> Accordingly, please check the below:
>
>
>
>    1. Please check with the customer if the transparent plastic was
>    received opened or not?
>    2. Please check internally if the seal was opened and cushion was
>    missed somewhere during those 6 weeks and how was the item delivered to the
>    customer incomplete
>
>
>
> Please let us know if we can be with further support
>
>
>
> Regards
>
>
>
> Tarek El-Far
>
> General Manager
>
> TAMA L.L.C.
>
> +971 555 99 1010
>
>
>
>
>
>
>
> *From:* Samiya Sheikh <[email-masked]>
> *Sent:* Thursday, 28 May, 2020 10:39
> *To:* Tarek El-Far <[email-masked]>
> *Cc:* customer care <[email-masked]>
> *Subject:* Re: Missing part 200274627 // Brevi - Changing Mat Tablet -
> Bear
>
>
>
>
>
> Hi Tarek,
>
>
>
> Apologies, Kindly note the correct order no and PO:
>
>
>
> 200274627
>
> POMUMZ_DXB182129
>
>
>
> Regards
>
>
>
> On Thu, May 28, 2020 at 10:19 AM Tarek El-Far <[email-masked]> wrote:
>
> Hi Samiya
>
>
>
> I can’t recognize any of those numbers, please provide copy of the PO or
> at least the order number from Mumzworld to TAMA BREVI
>
>
>
> Regards
>
>
>
> Tarek El-Far
>
> General Manager
>
> TAMA L.L.C.
>
> +971 555 99 1010
>
>
>
>
>
>
>
> *From:* Samiya Sheikh <[email-masked]>
> *Sent:* Thursday, 28 May, 2020 10:16
> *To:* Tarek El-Far <[email-masked]>
> *Cc:* customer care <[email-masked]>
> *Subject:* Re: Missing part 200274627 // Brevi - Changing Mat Tablet -
> Bear
>
>
>
> Hi Tarek,
>
>
>
> correct order no is 600836970 and Please note the PO: PO_HQ3047
>
>
>
> Regards
>
>
>
>
>
>
>
> On Wed, May 27, 2020 at 8:17 PM Tarek El-Far <[email-masked]> wrote:
>
> Hi Samiya
>
> Please send me the PO number
>
> Regards
>
> Tarek El-Far
> General Manager
> TAMA L.L.C.
> +971 555 99 1010
>
> > On 27 May 2020, at 20:13, Samiya Sheikh <[email-masked]> wrote:
> >
> > 
> > Hi Team,
> >
> > The following customer received her item but the bear cousin is missing.
> Kindly assist.
> >
> >
> >
> > Regards
> >
> >
> >
> >
>
>