Subject: Re: Urgent / Missing Item SKU: MD-7061115147205 - Order No. 100154498_1
From: Mostafa Said <[email-masked]>
To: Hyacinth Joyce <[email-masked]>
Cc: "Outbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Syed Yakoob <[email-masked]>, Muhammad Habib <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, customer care <[email-masked]>
Date: Mon, 22 Jun 2020 09:26:31 +0400
List-Id: <ccteam.mumzworld.com>

Hello Hyacinth,

I went through the CCTV footage for packing this order and it was packed
correctly in 6 packages, screenshot attached for more clarification.
Also, you are saying that the customer received 6 packages, So please check
what was in the packages.

On Mon, Jun 22, 2020 at 9:16 AM Hyacinth Joyce <[email-masked]> wrote:

> Hi Ekta and Amir,
>
> Kindly assist on the above.
>
> The customer called to follow up very furious and informed that if he does
> not get an update about the delivery of the missing items asap, he will
> create a big scene in social media.
>
> Thank you.
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Mon, 22 Jun 2020 at 09:04, Hyacinth Joyce <[email-masked]> wrote:
>
>> Hi team,
>>
>> The customer with the above mentioned shipment informed that he
>> received the below items without the balls.
>>
>> 100154498_1 MD-7061115147205
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=650339> Misioo
>> - Ball Pit Round XXL with Balls - Graphite-115x50cm 1
>> On our website shows:
>>
>>
>> The customer confirmed too that he received 6 packages from UPS.
>>
>> Kindly check and advise asap.
>>
>> Thank you.
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>

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