Subject: Chat Performance
From: "Asad ." <[email-masked]>
To: "[email-masked]" <[email-masked]>, Urvika Chaudhary <[email-masked]>
Cc: saurabh <[email-masked]>, Amir Julkarnain <[email-masked]>, Ekta Jesswani <[email-masked]>, Rodina Magdy <[email-masked]>
Date: Mon, 22 Jun 2020 04:45:54 +0000

Gm Team,

I am concerned about the performance of the agents on the chat. Can we please have a quick discussion after todays briefing to plan the next steps? Issues here are number of chats served in the whole day and the ratings.

Dipayan Banerjee
12 Chats / 50% Rating
Mohammed Obeido
38 / 62.50%
Khalid M Salaheldin
13 / ?
Ahmad Daher
27 / 42.86%

Kind Regards,
Asad Pirzada
Chief Operations Officer
M  +971 504 09 5386
E [email-masked]<mailto:[email-masked]>

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