Subject: Re: [EXTERNAL] Re: 1Z289F8W6756136003
From: Amir Julkarnain <[email-masked]>
To: Ronald Gaviola <[email-masked]>, Denmark A <[email-masked]>
Cc: [email-masked], [email-masked], Umang Mehrotra <[email-masked]>, "Returns.fc" <[email-masked]>, Alaa Musa <[email-masked]>, Customer Care Team <[email-masked]>, Ekta Jesswani <[email-masked]>, Eugene Mugisa <[email-masked]>, Johannes Jade Pabeca <[email-masked]>, lastmile <[email-masked]>, Pavankumar A <[email-masked]>, [email-masked]
Date: Sun, 21 Jun 2020 16:56:36 +0400
List-Id: <ccteam.mumzworld.com>

Hello Team,

Please share the SKU's containing this shipment for us to proceed with the
replacement or a refund.

Best Regards

On Sun, 21 Jun 2020 at 16:45, Ronald Gaviola <[email-masked]> wrote:

> @Ekta Jesswani <[email-masked]> @Amir Julkarnain
> <[email-masked]>
>
> Please advise here, either to replace these and reship or refund the
> customer for these items.
>
> Awaiting your response.
>
>
>
>
> Regards,
> Ronald
>
>
> On Sun, Jun 21, 2020 at 4:31 PM Denmark A <[email-masked]> wrote:
>
>> Dear Ronald,
>>
>> Items received damaged and incomplete please see the attached photo and
>> advise what will be the next step?
>>
>>
>>
>>
>> Regards,
>>
>>
>>
>> On Sun, Jun 21, 2020 at 4:11 PM Ronald Gaviola <[email-masked]>
>> wrote:
>>
>>> +Umang Mehrotra <[email-masked]>
>>>
>>> The package was returned to us twice and is being refused. The driver is
>>> here again attempting to return the package I am sending him back to you
>>> and please fix this.
>>>
>>>  Please let us know what the issue is.
>>>
>>>
>>>
>>> Regards,
>>> Ronald
>>>
>>> On Thu, Jun 18, 2020 at 5:11 PM <[email-masked]>
>>> wrote:
>>>
>>>>
>>>>
>>>>
>>>>
>>>> Dear Ronald
>>>>
>>>> Further to our investigation the subject was again handed over to UPS
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> My operation team in copy Mr Ravi will have this sent back to you.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>   Best Regards
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *Chantelle Cardozo*
>>>>
>>>> Preferred Customer Associate
>>>>
>>>>
>>>>
>>>> *UPS Gulf LLC *
>>>>
>>>> Al Moosa Tower 2, 25 Floor
>>>>
>>>> Sheikh Zayed Road, P.O. Box 26026
>>>>
>>>> Dubai, United Arab Emirates
>>>>
>>>> Tel +971 4 3815278
>>>>
>>>> Mobile 00971561770264
>>>>
>>>> Fax +971 4 3390835
>>>>
>>>> [email-masked]
>>>>
>>>>
>>>>
>>>> *Existing UPS rates will be revised effective 01 January 2020. For more
>>>> information on the annual General Rate Increase (GRI) applicable to your
>>>> account, please contact your Account Manager or call UPS Customer Service
>>>> at 600 544 743.   The 2020 UPS Service and Tariff will be available in
>>>> ups.com/ae <https://www.ups.com/ae/en/shipping/zones-and-rates.page>  from
>>>> 29th December 2019. *
>>>>
>>>>
>>>>
>>>> *From:* Ronald Gaviola [mailto:[email-masked]]
>>>> *Sent:* Thursday, June 18, 2020 3:44 PM
>>>> *To:* Cardozo Chantelle (EUR6CTC) <[email-masked]>
>>>> *Cc:* Umang Mehrotra <[email-masked]>; Returns.fc <
>>>> [email-masked]>; Alaa Musa <[email-masked]>; Amir
>>>> Julkarnain <[email-masked]>; Customer Care Team <
>>>> [email-masked]>; Ekta Jesswani <[email-masked]>; Eugene
>>>> Mugisa <[email-masked]>; Johannes Jade Pabeca <
>>>> [email-masked]>; lastmile <[email-masked]>; Pavankumar
>>>> A <[email-masked]>; Perumpadappil Ameenudden (WLP5RBD) <
>>>> [email-masked]>
>>>> *Subject:* Re: [EXTERNAL] Re: 1Z289F8W6756136003
>>>>
>>>>
>>>>
>>>> +Umang Mehrotra <[email-masked]>
>>>>
>>>>
>>>>
>>>> Please confirm.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Ronald
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Thu, Jun 18, 2020 at 2:36 PM <[email-masked]>
>>>> wrote:
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Dear all
>>>>
>>>>
>>>>
>>>> Delivered to Pankaj
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> UPS TRK #: 1Z289F8W6756136003                  STOP TYPE:    COMMERCIAL
>>>>
>>>>
>>>> ===============================================================================
>>>>
>>>> *TYPE*                    *DDMMYY*  *TIME*      *RECEIVED BY*
>>>>
>>>> DELIVERED                 15/06/20  16:00       PANKAJ
>>>>
>>>> ADDR/DEST: MAMZWORLD DUBAI DUBAI  AE
>>>>
>>>> *STATUS*
>>>>
>>>> PACKAGE/SHIPMENT DELIVERED
>>>>
>>>> *REMARKS*
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>   Best Regards
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *Chantelle Cardozo*
>>>>
>>>> Preferred Customer Associate
>>>>
>>>>
>>>>
>>>> *UPS Gulf LLC *
>>>>
>>>> Al Moosa Tower 2, 25 Floor
>>>>
>>>> Sheikh Zayed Road, P.O. Box 26026
>>>>
>>>> Dubai, United Arab Emirates
>>>>
>>>> Tel +971 4 3815278
>>>>
>>>> Mobile 00971561770264
>>>>
>>>> Fax +971 4 3390835
>>>>
>>>> [email-masked]
>>>>
>>>>
>>>>
>>>> *Existing UPS rates will be revised effective 01 January 2020. For more
>>>> information on the annual General Rate Increase (GRI) applicable to your
>>>> account, please contact your Account Manager or call UPS Customer Service
>>>> at 600 544 743.   The 2020 UPS Service and Tariff will be available in
>>>> ups.com/ae <https://www.ups.com/ae/en/shipping/zones-and-rates.page>  from
>>>> 29th December 2019. *
>>>>
>>>>
>>>>
>>>> *From:* Umang Mehrotra [mailto:[email-masked]]
>>>> *Sent:* Thursday, June 18, 2020 2:30 PM
>>>> *To:* Ronald Gaviola <[email-masked]>; Cardozo Chantelle
>>>> (EUR6CTC) <[email-masked]>; Returns.fc <
>>>> [email-masked]>
>>>> *Cc:* Alaa Musa <[email-masked]>; Amir Julkarnain <
>>>> [email-masked]>; customer care <[email-masked]>; Ekta
>>>> Jesswani <[email-masked]>; Eugene Mugisa <[email-masked]>;
>>>> Johannes Jade Pabeca <[email-masked]>; lastmile <
>>>> [email-masked]>; Pavankumar A <[email-masked]>;
>>>> Perumpadappil Ameenudden (WLP5RBD) <[email-masked]>
>>>> *Subject:* RE: [EXTERNAL] Re: 1Z289F8W6756136003
>>>>
>>>>
>>>>
>>>> Hi Ronald,
>>>>
>>>>
>>>>
>>>> Not received.
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Umang Mehrotra
>>>>
>>>>
>>>>
>>>> *From:* Ronald Gaviola [mailto:[email-masked]]
>>>> *Sent:* Thursday, June 18, 2020 9:16 AM
>>>> *To:* [email-masked]; Returns.fc <
>>>> [email-masked]>
>>>> *Cc:* Alaa Musa <[email-masked]>; Amir Julkarnain <
>>>> [email-masked]>; Customer Care Team <[email-masked]>; Ekta
>>>> Jesswani <[email-masked]>; Eugene Mugisa <[email-masked]>;
>>>> Johannes Jade Pabeca <[email-masked]>; lastmile <
>>>> [email-masked]>; Pavankumar A <[email-masked]>;
>>>> [email-masked]
>>>> *Subject:* Re: [EXTERNAL] Re: 1Z289F8W6756136003
>>>>
>>>>
>>>>
>>>> Chantelle,
>>>>
>>>>
>>>>
>>>> Please deliver the remaining packages. Customer should not wait
>>>>
>>>>
>>>>
>>>> @Returns.fc <[email-masked]> - please confirm if you
>>>> received this package from ups 100151286_2
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Ronald
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Thu, Jun 18, 2020 at 12:04 AM <[email-masked]>
>>>> wrote:
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Dear Ronald,
>>>>
>>>>
>>>>
>>>> Please note the subject damaged shipment was returned to your office,
>>>> however we have 3 boxes pending in Saudi, can we deliver or would you want
>>>> us to return the pending 3 boxes ?
>>>>
>>>>
>>>>
>>>> UPS TRK #: 1Z289F8W6756136003                  STOP TYPE:    COMMERCIAL
>>>>
>>>>
>>>> ===============================================================================
>>>>
>>>> *TYPE*                    *DDMMYY*  *TIME*      *RECEIVED BY*
>>>>
>>>> DELIVERED                 15/06/20  16:00       PANKAJ
>>>>
>>>> ADDR/DEST: MAMZWORLD DUBAI DUBAI  AE
>>>>
>>>> *STATUS*
>>>>
>>>> PACKAGE/SHIPMENT DELIVERED
>>>>
>>>> *REMARKS*
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>   Best Regards
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *Chantelle Cardozo*
>>>>
>>>> Preferred Customer Associate
>>>>
>>>>
>>>>
>>>> *UPS Gulf LLC *
>>>>
>>>> Al Moosa Tower 2, 25 Floor
>>>>
>>>> Sheikh Zayed Road, P.O. Box 26026
>>>>
>>>> Dubai, United Arab Emirates
>>>>
>>>> Tel +971 4 3815278
>>>>
>>>> Mobile 00971561770264
>>>>
>>>> Fax +971 4 3390835
>>>>
>>>> [email-masked]
>>>>
>>>>
>>>>
>>>> *Existing UPS rates will be revised effective 01 January 2020. For more
>>>> information on the annual General Rate Increase (GRI) applicable to your
>>>> account, please contact your Account Manager or call UPS Customer Service
>>>> at 600 544 743.   The 2020 UPS Service and Tariff will be available in
>>>> ups.com/ae <https://www.ups.com/ae/en/shipping/zones-and-rates.page>  from
>>>> 29th December 2019. *
>>>>
>>>>
>>>>
>>>> *From:* Ronald Gaviola [mailto:[email-masked]]
>>>> *Sent:* Sunday, June 14, 2020 2:37 PM
>>>> *To:* Cardozo Chantelle (EUR6CTC) <[email-masked]>
>>>> *Cc:* Alaa Musa <[email-masked]>; Amir Julkarnain <
>>>> [email-masked]>; Customer Care Team <[email-masked]>; Ekta
>>>> Jesswani <[email-masked]>; Eugene Mugisa <[email-masked]>;
>>>> Johannes Jade Pabeca <[email-masked]>; lastmile <
>>>> [email-masked]>; Pavankumar A <[email-masked]>
>>>> *Subject:* [EXTERNAL] Re: 1Z289F8W6756136003
>>>>
>>>>
>>>>
>>>> CAUTION! This email originated outside of the organization. Please do
>>>> not open attachments or click links from an unknown or suspicious origin.
>>>> ------------------------------
>>>>
>>>> Chantelle,
>>>>
>>>>
>>>>
>>>> Please share photos of the damaged boxes
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Ronald
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Sun, Jun 14, 2020 at 1:36 PM <[email-masked]>
>>>> wrote:
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Dear Ronald,
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Please note one of the package(1Z289F8W6756136003) is held in Dubai and
>>>> it has Damaged-in transit .
>>>>
>>>>
>>>>
>>>> I will share the pictures shortly.
>>>>
>>>>
>>>>
>>>> Can we deliver the balanced  3 packages to your customer  ? or do you
>>>> want us to have it returned to your ware house  ?
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>    Best Regards
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *Chantelle Cardozo*
>>>>
>>>> Preferred Customer Associate
>>>>
>>>>
>>>>
>>>> *UPS Gulf LLC *
>>>>
>>>> Al Moosa Tower 2, 25 Floor
>>>>
>>>> Sheikh Zayed Road, P.O. Box 26026
>>>>
>>>> Dubai, United Arab Emirates
>>>>
>>>> Tel +971 4 3815278
>>>>
>>>> Mobile 00971561770264
>>>>
>>>> Fax +971 4 3390835
>>>>
>>>> [email-masked]
>>>>
>>>>
>>>>
>>>> *Existing UPS rates will be revised effective 01 January 2019. For more
>>>> information on the annual General Rate Increase (GRI) applicable to your
>>>> account, please contact your Account Manager or call UPS Customer Service
>>>> at 600 544 743.*
>>>>
>>>> *Click here <https://www.ups.com/ae/en/shipping/zones-and-rates.page>
>>>> to access the latest UPS zones and rates information.  The 2019 UPS Service
>>>> and Tariff Guide will be available from 23rd December 2018. *
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> --
>>>> You received this message because you are subscribed to the Google
>>>> Groups "Returns.fc" group.
>>>> To unsubscribe from this group and stop receiving emails from it, send
>>>> an email to [email-masked].
>>>> To view this discussion on the web visit
>>>> https://groups.google.com/a/mumzworld.com/d/msgid/returns.fc/CA%2BzP37YYi7v2GHT9JbrL7Q0_Wi0CexE9yHEZ-%3D5PMdS_P%2BdpYQ%40mail.gmail.com
>>>> <https://urldefense.proofpoint.com/v2/url?u=https-3A__groups.google.com_a_mumzworld.com_d_msgid_returns.fc_CA-252BzP37YYi7v2GHT9JbrL7Q0-5FWi0CexE9yHEZ-2D-253D5PMdS-5FP-252BdpYQ-2540mail.gmail.com-3Futm-5Fmedium-3Demail-26utm-5Fsource-3Dfooter&d=DwMFaQ&c=3IlhnxorPWbyVbfJC_b1tA&r=PbKln3G2mKQOMEffnjX593spePYZln-5h8zkFeCHsPQ&m=Scdz_ruEhtRXNquR87Meml_qctvSLFX6cNB1JRFEcfQ&s=-UgYOShyvXGs6leq7Jb46Kl5gmAR3wEcRXuAvfu4pm0&e=>
>>>> .
>>>>
>>>> --
>>> You received this message because you are subscribed to the Google
>>> Groups "Returns.fc" group.
>>> To unsubscribe from this group and stop receiving emails from it, send
>>> an email to [email-masked].
>>> To view this discussion on the web visit
>>> https://groups.google.com/a/mumzworld.com/d/msgid/returns.fc/CA%2BzP37Z_Oq%2BqiFUv2096cN%3DN2S2MYcLkDaubRCBPW4cib1Qkfw%40mail.gmail.com
>>> <https://groups.google.com/a/mumzworld.com/d/msgid/returns.fc/CA%2BzP37Z_Oq%2BqiFUv2096cN%3DN2S2MYcLkDaubRCBPW4cib1Qkfw%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>> .
>>>
>>

-- 
*Amir Hussain Julkarnain*
Junior Team Leader
p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
<[email-masked]> │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE